Could not find an active case record type named 'Product Support' for the 'Product Support and Billing' support process.

I am getting this error in the Modify Your Data Model course. I have went through the steps 3 times to ensure it is active. I see it as active in Records and in Cases. I have Googled the answer as well with no luck. I appreciate any assistance.

31 answers

Rehman Ali (Nestosh)
Jan 22, 8:50 AM

Just go to record type edit it and select the support process to the Product Support Process

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Could not find an active case record type named 'Product Support' for the 'Product Support and Billing' support process.

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