Hello CPQ experts! I was hoping you could help me with an issue I am running into.
For the Renewal Product Option, there seems to be a step missing in the documentation. When I set it up per the instructions, it brings both the original Product Option and the Renewal one over in the Quote (before the first Contract is even created). I have the Renewal Product on the Product and it matches that of the Renewal Product Options. All Price Book Entries/Currencies correspond to each other. Everything in the documentation is done yet it is not working properly. I also tried it in my own Dev org that is not multi-currency thinking that could be the issue since the Product Option object is not fully supported with multi-currency however I run into the same issue. Can you provide any direction/resolution? This is a huge requirement for one of my clients. Thank you in advance for your time.
https://help.salesforce.com/articleView?id=cpq_bundle_renewals.htm&type=5
I did. I got it to work after recreating it in one org but it still doesn't work in 3 other orgs. It seems to be inconsistent. And in some, it worked then stopped working. So I am going with the workaround.
