Hi All,

Scenario:

For Multi-Day Service Appointment

2 week Appointment- 80 Hrs - Starting from First week's Monday to 2nd Week's Friday

Added Resource availability work rule into Scheduling Policy

Territory Operating hours has - Times slots defined Monday to Friday - 8 hours every day

No Operating hours has been added to the STM

Challenge facing - 

-Candidate feature is not showing any resource

-shows Candidates only if Resource availability work rule removed from Scheduling Policy(which is not desired behavior)

-If We add Saturday and Sunday - 8 hrs then Candidate functionality showing candidates and if wee book for any candidate - appointment is getting booked from first week Monday to 2nd Week Wednesday - which is expected because of 7 day week slot(this is not our business case- we need 5 day week)

Functionality expected:

keeping Times slots only Monday to Friday - 8 hours every day and candidate functionality should show technician availability over the period of 2 weeks

are we missing something  or this is limitation for multi-day appointments ?

how we can achieve this functionality/functionality should show technician availability for multi-week appointments(with 5 day working week)

Let me know if you have questions.

Thanks,

Satish

CC: @Steve Hupp @Dustin Breese 

#FSL #FSLOfficeHours #SFS #Multi-day