Marketing Cloud updates - January | Salesforce Trailblazer Community

Jan 31, 2020, 10:51 PM

Marketing Cloud updates - January 31, 2020

*** Upcoming Webinars ***

Marketing Cloud January 2020 New Feature Overview

Join us for an exclusive look at the new features coming to Marketing Cloud this year. Hear from product experts on the new additions to Audience Studio, Datorama, Social Studio, Einstein, and Distributed Marketing.

Products: Product Interest: Marketing Cloud, Audience Studio, Datorama, Social Studio, Einstein, and Distributed Marketing

Date: February 6, 9:00am PT / 12:00pm ET

Register: https://sfdc.co/bD1MEb

Social Studio January 2020 (Spring '20) Release overview, on-demand, featuring Instagram Story Publishing and more: https://sfdc.co/SocialStudio_ReleaseWebinars

Marketing Cloud weekly Ask an Expert office hours: http://sfdc.co/MCOfficeHours

Marketing Cloud virtual Circles of Success: http://sfdc.co/MCvCoS

Topics include: Social Studio, Advertising Studio, Email Studio.

Marketing Cloud Accelerator webinars: https://sfdc.co/MCaccelerator

February 11: Social customer service (SCS): keep up with your customers

Join @Nick Clark and learn about one of our most powerful use cases here at Salesforce, Social Customer Service. First, we'll go through the basics of connecting Social Studio to Service Cloud, allowing your service agents to respond to issues that come in from customers using social media. Next, we'll dig deep into the best practices around Automate and Process Builder to help you streamline your operations.

Audience: Social Studio Corporate and Enterprise edition customers with Sales/Service cloud, or

Sales or Service Cloud Customers interested in providing social channel customer service

Register: https://attendee.gotowebinar.com/rt/4598170126064474637?source=community

Leveraging Promotional & Transactional Messaging for the Win

In this webinar, we’ll discuss the benefits of sending all email and SMS messages from a single platform to tie together your promotional & transactional messaging strategy once and for all.

Date: Feb 11, 9:00am PT / 12:00pm ET

Register: https://sfdc.co/cxtqd

*** Webinar recaps ***

Social studio Automate: Work Smarter, not harder

Recap: https://success.salesforce.com/0D53A00004lUnv8

Social Studio Command Center: Showcase your brand performance

Recap: https://success.salesforce.com/0D53A00004lTWEw

All Wrapped Up: Key Insights from the 2019 Holiday Season

Recap: https://sfdc.co/bufHA

*** But wait, there is more! ***