Skip to main content
Groups* Marketing Cloud Engagement *Raghavendra Kanikanti's Post
Raghavendra Kanikanti (Deloitte) posted in * Marketing Cloud Engagement *
May 5, 2020, 5:14 AM

Hi Team,

 

Hope all are safe,

 

We are using Dynamic template as an email activity in our Journey and data extension as entry source the first email is receiving as per rules in dynamic content for the first time but after certain wait activity, the user is receiving the same email as it is not checking the rule in dynamic email.

 

I tried with AMP script also but no luck.

 

Any help is much appreciated.

 

Thanks,

Raghav.

4 comments
  1. Charlie Fay (University of Melbourne)
    May 5, 2020, 9:02 AM

    Hi Raghav,

    Have you correctly configured your entry source DE in Data Designer within Contact Builder so you can make use of "Contact Data"?

    Your comment where you say "it's not checking the latest change happened" suggests to me that perhaps you could be using 'journey data' which is data that exists and does not change once a contact enters a journey. The data for that contact is set in stone when they enter if you use Journey Data.

    This may help:

    https://help.salesforce.com/articleView?id=mc_jb_journey_contact_data.htm&type=5
Write a comment...
0/9000