I have read about the changes with Inbox and EAC since the Winter '19 update, but we can't successfully see the results. We had Inbox with G-Mail beta extension, and things were tracked fine. Going forward, how do we see the tracking? Under the Activity of Contact (Currently reading NOT TRACKING), the HTML Status in related list (we do NOT see that in Lightning), or the HTML eMail Status report??? We can't find this report?
Do we have to do additional configuration (or uninstall/re-install) since we were happily using the GMail Beta product?
We want to see openings, dates, clicks, etc.
Thanks in advance!
Native reports and dashboards for Einstein Activity Capture are currently in beta, check out my 5 minute hands-on here; https://www.youtube.com/watch?v=QsIE1K4GUuk
To sign up for the Beta you need at least 1 paid licence, activity metrics on and then to submit this form; https://sfdc.co/UnifiedReporting
Super excited that #Salesforce are allowing us to unlock the value of reporting all activities in one place!
