SF is prompting her to authenticate. She has Okta Verify on her account but it is still asking for a SF authentication method. Any idea how to fix it?
#Identity and Access Management #Salesforce Admin
Gotcha - so that is Salesforce's phishing-resistant MFA enforcement, which kicks in for users with the System Administrator profile or any of Modify All Data, View All Data, Customize Application, or Author Apex. Salesforce requires a passkey for those users. Nothing is broken there, that's just part of the rollout.
The quickest unblock there is just to have her create the passkey.
Longer term if you want SSO users to skip the passkey, Okta has to perform a phishing-resistant authentication and pass Salesforce the signal identifying which method was used. That would be an Okta app config project. May be worth doing if you have a lot of users hitting this, but that would take some time and the passkey would get her working ASAP.
Let me know if that makes sense
Steve