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#Support1 personne en discute

Hello Trailblazer Community, 

 

I am completely locked out of my Salesforce Developer Edition org. Every time I attempt to log in, I am met with a core system internal server error page. 

 

To make matters worse, I am completely blocked from getting help. When I go to Salesforce Support to open a ticket, there is no manual case creation option available

. The help portal forces me to use the Agentforce agent. Agentforce falsely claims and confirms that it has "submitted a case" for me, but no case number is generated, no confirmation email is sent, and no case is actually created. I am trapped in a loop where I cannot log in and cannot manually contact support. 

 

Could a Salesforce Community Manager or Support Agent please review the backend logs for this platform exception and escalate this to the engineering team? Here is the exact error code from my login screen:

  • Error ID: 1320266164-236886 (-1239726991)

I have already tried clearing my browser cache, utilizing an Incognito window, and testing alternative browsers, but the same server error persists. Any assistance in getting this logged internally would be greatly appreciated! 

 

#TrailblazerCommunity  #Salesforce  #Support Ticket  #Support  #Service & Support  #Developers Edition  #Developer Edition Account

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Hello Community, I take Salesforce Certified Platform Developer I exam on 15 August 2023  with online proctoring. Unfortunately, during the examination, my session was unexpectedly suspended. I promptly contacted the Kryterion support team seeking a resolution, and they advised me to raise a case with Salesforce support for further assistance. But till now I am not getting any update from support team. This situation has left me extremely concerned, as passing the Platform Developer 1 exam is pivotal for my professional growth and career aspirations. I dedicated a substantial amount of time and effort into preparing for this exam, and the suspension has left me feeling disheartened and uncertain about the next steps in my Salesforce journey.

 

Recognizing the strong sense of community that exists within the Trailblazer Community, I am reaching out to you all in the hope that someone might be able to provide guidance or direct me to the appropriate channels for resolving my exam suspension issue.

 

If any of you have experienced a similar situation or are aware of an effective and reliable way to resolve exam suspensions or expedite communication with the Salesforce support team, I would be immensely grateful for your assistance. Your insights and support are invaluable to me during this challenging time.

 

I wholeheartedly believe in the power of the Trailblazer Community, which has always been a pillar of support, offering valuable insights, assistance, and guidance to those facing challenges in their Salesforce journey. I am hopeful that together, we can find a solution and ensure a fair and timely resolution to my current situation

27 réponses
  1. 17 août 2023, 06:59

    Hello @Akash Maity

    Please be patient certification support team will definitely get back to you, it might take time. Once, I also faced similar issue and raised a case that time it took around 20-25 days I guess.  In most of the cases they'll provide a voucher to reschedule exam or it'll get reschedule by them. Don't worry.

     

    If you found it helpful, I would appreciate it if you could mark it as the best answer.

     

    Best Regards,

    Nitika

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1 réponse
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#Financial Services Cloud #Salesforce #Support #Commercial Banking 

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#FSC #Salesforce #Support

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Hi Team,

 

I granted the permission set to access the inspect pipeline, but he is unable to switch to My Pipeline or Important Opportunities views. How can I resolve this?.

 

Unable to access Important Opportunities & My Pipeline list views

 

#Support  #Opportunity Pipeline  #Opportunities Pipeline  #Pipeline Inspector

6 réponses
  1. 29 févr. 2024, 14:54

    @Eric Burté Yes I have assigned the permission set, and the reps can access custom views in pipeline inspection section.

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Salesforce Emails Not Received By Mimecast

 

Hi All,

We are facing an issue where we have stopped receiving emails from salesforce altogether. We are using mimecast for email security filters and as per them they are not receiving any requests from salesforce so there is no error in the logs. Even the 'Test Deliverability' is not working. We have checked the IP whitelist and salesforce IPs are listed under that. Has anyone faced this issue or if you have any inputs please put it in the comments.

#Salesforceemails #Mimecast #Email 

 

Thanks

Shivangi

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Hi all, one of my clients got the email notification below. Can someone help me decode what this means and how I might go about resolving this issue? Thanks!

-----

Operation: /apex/npsp__STG_SettingsManager

By user/organization: 0051S000006zahN/00D37000000JBMD

Caused the following Apex resource warnings:

npsp:Number of query locator rows: 10000 out of 10000

12 réponses
  1. 11 août 2023, 22:15

    I just got this answer from #Salesforce #Support #Apexexceptionemails #SOQL Warning

     

    This warning is a common occurrence when loading NPSP settings; fortunately, it does not indicate an error. It doesn’t stop any of your processes or activities in the organization. But it provides a warning about the query limitation if the number of queries goes near the limit.

     

    Multiple factors can contribute to the number of SOQL queries executed while loading the NPSP Settings page.

     

    The queries made during NPSP Settings loading cannot be controlled since these are set by the managed package. The query count may increase and decrease over time as updates are made to the managed package, but ultimately these queries are necessary, and unless the limit is exceeded, we can ignore this warning message.

     

    If you would prefer, Apex Warnings can be disabled from the User Detail page by unchecking the Send Apex Warning Emails' checkbox as indicated in the warning message.

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