Does anyone know if to disqualify a product, we strictly need to create a Product disqualification record?
The use case I have is that we want to replace entitlement policies with disqualification rules, and basically we have a custom field on the product2 object, we want to disqualify (and hide in our storefront) all products that don’t have an specific value on that picklist field (value != goodValue).
All examples I could find involved creating records for the disqualification standard object, and I want to know if that is the only way. Category disqualification is not applicable as we still want to see those specific categories on the storefront, only products hidden.
If there is no way to do that then I would need to create a disqualification record for each product I want to disqualify, which would be a lot of tech debt. @* Salesforce Revenue Cloud *
Agreed with the responses above.
One thing I’d add is that having the custom Product2 field in the Context Definition makes the field available to the qualification/disqualification process, but it doesn’t by itself dynamically disqualify products based on that field.