#Agentforce357 personnes en discutent

I have been doing much research to find a video that might explain from a teaching perspective the what’s, how’s and why’s behind beginning a career in Marketing through Salesforce, and have struggled to find a current (or recently released at minimum) creator that might have such content.

If anyone has any leads or recommendations I would love to check them out! Much please and thank you in advance!

I'm working on the Agentforce Testing Center trail called Set Up Testing Criteria (https://trailhead.salesforce.com/trailblazer-community/topics/trailheadchallenges?sort=LAST_MODIFIED_DATE_DESC&search=Set+Up+Testing+Criteria&ref=unit

) 

In step 7 of the Create Test Cases section, the link for Template is not enabled.   

I’m using Conversation-Level Testing in the new Agentforce Studio Testing Center (Beta) on Summer ’26. 

I downloaded the CSV template directly from Upload Test Cases → Template, which contains: 

Conversation, Expected Actions, Expected Subagents 

However, after uploading the populated template and running the test, I receive: 

Turn-Level Testing works correctly with its corresponding CSV template. 

Is there a different column name or CSV format required for Conversation-Level Testing, or is this a known issue with the current Beta Testing Center? 

I have this agent built using agentscript and it is working just fine but my client would like to make it available on our communities as well, to allow users to access it without the need for the Salesforce app. Is there a way to deploy an employee agent? I know that Service ones are possible but I dont know if i would be able to do all the things the employee one is doing  

Hi everyone,

I'm currently preparing for the Salesforce Certified Platform Administrator exam and am looking for any available discount codes or free certification vouchers.

If anyone has an unused voucher or knows of any ongoing Trailhead Quests or community events offering discounts, please let me know.

Thanks in advance for your help! 

Email Id:  

sarvani.jonnalagadda.07@gmail.com

#Free Vouchers  #Agentforce  #Certification

Hi everyone,

Our Opportunity sharing is Public Read/Write. Reps need to use Agentforce Coworker for e.g. their own deals, but they must not be able to query KPI/performance data about their colleagues (e.g., "How many deals did XY close in month XY?").

How can we block peer performance calculations without changing CRM sharing to Private?

Thanks! 

 Hello Trailblazers, I am facing an issue with Prompt Builder in a newly created Agentforce Developer Edition (Summer '26). I created two separate Agentforce Developer Edition orgs using the official Salesforce signup page, but I am experiencing the same issue in both orgs. Einstein, Prompt Builder, and Agentforce are enabled, and I have assigned all the required permission sets, including Agentforce Default Admin, Prompt Template User, Prompt Template Manager, Agentforce Service Agent Configuration, and Data Cloud Architect. However, whenever I click Preview in Prompt Builder, I receive the error "An error occurred during generation. Prompt Engine API failed - Status: 404". When I save the prompt template, I also receive the warning "Validation service is temporarily unavailable. Template will be saved without validation." I also created a Screen Flow and used the Generate Prompt Response action, but during Flow Debug I receive the same Prompt Engine API failed - Status: 404 error. I have tried creating a very simple prompt template, tested in multiple browsers, reassigned permissions, and even created a second fresh Agentforce Developer Edition org, but the issue persists. I also noticed that Model Builder is not available in Setup, and the GenAiPromptTemplate object is not available in my org, although other GenAI objects such as GenAiPluginDefinition, GenAiPlannerDefinition, and GenAiFunctionDefinition are present. My org instance is IND168

. Has anyone experienced this issue with newly created Agentforce Developer Edition orgs? Is there an additional setup or provisioning step required for Prompt Builder, or is this a known Salesforce platform issue? Any guidance would be greatly appreciated. Thank you.  

Hello Guys, 

I am using accApi and trying to open an agent from LWC but facing issue as the agent is not opening only the agentforce window is opening - after that as i select the agent -conversation starts. 

So basically in the lwc  : 

1. i am calling   --  import { open, execute, close } from 'lightning/accApi';  

2. and after getting the agent id from my apex class i doing below :  

            console.log('Agent panel opened successfully.');

            const utterance = "Start";

            await execute(utterance, this.resolvedBotId);

            console.log('Agent successfully invoked with utterance:', utterance);

But i can open the agent window but proper agent is not selecting. 

I have a Prompt Template that is invoked from a Record-Triggered Flow.

The user who triggers the record-triggered Flow does not have:

• Prompt Template User permission 

I would like to understand the expected Salesforce behavior:

1. Is the Prompt Template User permission required when a Prompt Template is invoked through a Record-Triggered Flow?
2. If the triggering user does not have this permission, will the Prompt Template still execute?
3. If the Prompt Template executes successfully, will it consume Flex Credits?
4. Which user's permissions are evaluated when the Flow invokes the Prompt Template—the Flow-running user or the automation/system context?
5. What is the purpose of the Prompt Template User permission if Prompt Templates can be invoked through Flow?

Looking for clarification based on the current Salesforce behavior/documentation for Record-Triggered Flow → Prompt Template

.