#TrailblazerCommunityHelp13 debatiendo

Challenge Not yet complete... here's what's wrong: 

We can't find the expected fields on the Campaign object page. 

👋 Hi Trailblazers, 

In the Agentforce Contact Center module, I created a new Trailhead Playground (no pre-built org provided), but Communication Channels does not appear in Setup Quick Find, which blocks progress.

Is a specific license, permission, or feature required for this module, or is there a correct type of playground we should use?

🙏 Any quick guidance would be appreciated. 

I've posted this issue again as I tried several options I;ve been advised but nothing seem to work and I keep getting - "Einstein is not enabled in your org. Make sure you turn it on in the Einstein Setup section." 

I've refreshed several times, still not working. 

I tried the Salesforce Go still doesn't work 

I tried creating a new playground using another email address but still not working. 

Just to add that I also contacted the Agenforce bot and it advised ont he following but I have no idea how to check my permissions per below : 

1. Check Permissions:
   • Ensure that the profile you are using has the necessary permissions, such as Manage Lightning Sync and Manage Users.
   • You can enable these permissions in both Salesforce Classic and Lightning Experience:
     • Classic: Setup > Administer > Manage Users > Profiles > Select your Profile.1
     • Lightning: Click the Gear icon > Setup > Users > Profiles > Select your Profile.

Can someone please advise. Or drive me through some specific screenshots or a huddle thanks  

#TrailblazerCommunityHelp

Hi everyone, 

After an exam revocation on October 3, 2025 , my Trailhead account now only shows the "Test Center" option for every certification. The online proctored option is completely missing. 

I opened a support case, but it was closed with no fix. Has anyone experienced this? How can I get the online proctoring option restored? 

I rely on online exams due to location constraints. Any advice or escalation contacts would be greatly appreciated. 

Thanks, 

Sachin 

Everything seems right and running into the error below while validating challenge 3, appreciate any pointers 

Challenge Not yet complete... here's what's wrong: 

We can’t find a Get Records element called Get Newly Created Refund Request, or it isn’t configured as specified. Make sure you've updated the existing element's label and the API name is updated to Get_Newly_Created_Refund_Request . The filter condition should match on the value {!Create_Refund_Request} and the element should store the new Refund Request record in the {!refundRequestOut} variable with the fields specified. 

I was trying to schedule a certification exam, but it is asking me to complete the profile due to the shift of the certification portal to Trailhead Academy. It's asking for Legal Name, i.e,. First Name and Last Name, but I don't have the last name on any government-issued ID. 

Please suggest the next steps. 

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