Skip to main content

+600 points

Project

Set Up Salesforce Knowledge

Create, customize, and manage your knowledge base.

~1 hr 15 mins

Configure Salesforce Knowledge

~10 mins

Configure Page Layouts and Create Record Types

~15 mins

Set Access for Lightning Knowledge

~10 mins

Create and Customize Data Categories

~10 mins

Create and Manage Articles

~15 mins

Manage Cases Using Articles

~15 mins

~1 hr 15 mins