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Set Up Salesforce Knowledge
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Set Up Salesforce Knowledge

Create, customize, and manage your knowledge base.

Start
+600 points
Intermediate
Customer Service Professional
~1 hr 15 mins
+600 points
Intermediate
Customer Service Professional
~1 hr 15 mins
Configure Salesforce Knowledge
~10 mins
Incomplete
Configure Page Layouts and Create Record Types
~15 mins
Incomplete
Set Access for Lightning Knowledge
~10 mins
Incomplete
Create and Customize Data Categories
~10 mins
Incomplete
Create and Manage Articles
~15 mins
Incomplete
Manage Cases Using Articles
~15 mins
Incomplete

Available on the following trail

Skills you will gain

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Skills

Products

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