Skip to main content
Topics#AskAPardotExpert

#AskAPardotExpert0 discussing

Ask a question...
Ryan Aly (Customer Success Manager - Marketing Cloud at Salesforce) posted in * MC Account Engagement (fka Pardot) *
Apr 23, 2020, 2:09 PM

Pardot Ask the Expert Office Hours - 11AM-12PM EST Thursday Session: 4/23

 

Register / Join here: https://attendee.gotowebinar.com/rt/7121377772380270849

 

@Anna Burrell and I will be hosting our morning session today starting at 11am EST. Please post your Pardot best practice and strategy questions in this thread with the #AskAPardotExpert hashtag so we can go through them during the call. It will be first come first serve on this post. Speak with you all shortly!

 

Tips for asking the experts:

-Tactical questions best suited for a 5 min conversation. 

-Best practice / strategy questions on Pardot functionality and features. 

-Technical / troubleshooting error question? Contact Pardot Support here: https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5

-In need of more one-on-one help & training? Contact your Account Executive to discuss options

22 comments
Write a comment...
0/9000
Maria Scarpitti (Customer Success Area Lead at Salesforce) asked in * MC Account Engagement (fka Pardot) *
Feb 6, 2023, 5:42 PM
**PLEASE COMMENT ON THIS POST WITH YOUR QUESTIONS**

Pardot Ask the Expert Office Hours- PREMIER ONLY- 2-3pm EST Monday session:  Please know this session is reserved for Pardot Premier Customers only.  

Register / Join here: https://cs.salesforce.com/events/7013y000001zVXSAA2

@Jordan Nemetz, @Kayla Curry and I will be hosting our session today starting at 2pm EST. Please post your Pardot best practice and strategy questions in this thread with the #AskAPardotExpert hashtag so we can go through them during the call. It will be first come first serve on this post. Speak with you all shortly! 

  

Tips for asking the experts: 

- Make sure you have a Pardot Premier Success Plan 

-Tactical questions best suited for a 5 min conversation 

-Best practice / strategy questions on Pardot functionality and features

-Technical / troubleshooting error question? Contact Pardot Support here: https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5

-In need of more one-on-one help & training? Contact your Account Executive to discuss options

20 answers
  1. Tomasz Niedoba
    Nov 26, 2024, 7:09 PM

    I'm building a custom 3rd party cookie consent solution and require clarification regarding how your Tracking API works in terms of: how the initial visit is impacted and what the retroactive configuration does, how does the "sendPageView" pdt command affect this if it can get the opt-in parameter and the visitor id. Other areas include handling of refresh and revisit of the same page and how that is counted (if), also, is there any timing /processing associated with reporting of a visit (I don't always see them shortly after). Finally, for tracking multiple Business Units using the Tracking API, any way to reuse the initialized object (create command) in case banner interaction requires subsequent tracking with existing (vs having to use create each time to indicate account id etc).

Write an answer...
0/9000
Ajay Rohera (Lead Consultant at Vanguard Cloud Consulting) posted in * MC Account Engagement (fka Pardot) *
Mar 9, 2021, 4:04 PM

Capturing UTM parameters in Pardot Form (iframe):

 

I am using the following script to capture the UTM parameters from the url and putting them into the hidden fields of the Pardot form:

https://help.salesforce.com/articleView?id=000317377&type=1&mode=1

(We want to capture the values in the custom fields and not the Google Analytics section in Pardot)

 

The script is working fine, however if the UTM parameters are in small letter, i.e. 'utm_source' instead of 'UTM_Source', it doesn't capture it (not sure but may be because the field values in the Pardot are having this small caps combo).

 

For some reasons we can't give UTM parameters in small-caps combo (they are all small).

 

Is there a way to adjust the above mentioned script to accept UTM parameters in small letters as well?

 

#AskAPardotExpert

4 comments
Write a comment...
0/9000
Jordan Nemetz (csm at Salesforce) posted in * MC Account Engagement (fka Pardot) *
Nov 26, 2024, 5:56 PM

PLEASE COMMENT ON THIS POST WITH YOUR QUESTIONS**

 

Pardot Ask the Expert Office Hours- PREMIER ONLY- 2-3pm EST Tuesday session: Please know this session is reserved for Pardot Premier Customers only.

 

Register / Join here: https://cs.salesforce.com/events/701ed000004JaK1AAK 

@Kayla Curry  @Paige Wittmer and I will be hosting our session today starting at 2pm EST. Please post your Pardot best practice and strategy questions in this thread with the #AskAPardotExpert hashtag so we can go through them during the call. It will be first come first serve on this post. Speak with you all shortly!   

 

Tips for asking the experts:

  • Make sure you have a Pardot Premier Success Plan
  • Tactical questions best suited for a 5 min conversation
  • Best practice / strategy questions on Pardot functionality and features
  • Technical / troubleshooting error question? Contact Pardot Support here: https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5
  • In need of more one-on-one help & training? Contact your Account Executive to discuss options
7 comments
  1. Jerry Richard
    Nov 26, 2024, 7:28 PM

    New MCAE user here. We're moving from Mailchimp to this platform, and I'd appreciate your recommendation of a Trailmix path of some sort to gain best practices and guide us in setting things up. Thank you. 

Write a comment...
0/9000
Kayla Curry (Success Guide at Salesforce) posted in * MC Account Engagement (fka Pardot) *
Nov 12, 2024, 6:06 PM

PLEASE COMMENT ON THIS POST WITH YOUR QUESTIONS**

 

Pardot Ask the Expert Office Hours- PREMIER ONLY- 2-3pm EST Tuesday session: Please know this session is reserved for Pardot Premier Customers only.

 

Register / Join here: https://cs.salesforce.com/events/701ed000004GzoSAAS

@Jordan Nemetz @Paige Wittmer (Salesforce) and I will be hosting our session today starting at 2pm EST. Please post your Pardot best practice and strategy questions in this thread with the #AskAPardotExpert hashtag so we can go through them during the call. It will be first come first serve on this post. Speak with you all shortly!   

 

Tips for asking the experts:

  • Make sure you have a Pardot Premier Success Plan
  • Tactical questions best suited for a 5 min conversation
  • Best practice / strategy questions on Pardot functionality and features
  • Technical / troubleshooting error question? Contact Pardot Support here: https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5
  • In need of more one-on-one help & training? Contact your Account Executive to discuss options
14 comments
  1. Kayla Curry (Salesforce)
    Nov 12, 2024, 7:56 PM

    Hi @Jonathan Chadima, here is that resource about mapping pardot and salesforce fields.

     

    Here are the steps to sync your Salesforce queues to Pardot: 

     

    Navigate to Account Engagement Settings > User Management on the left >Users > Then on the top right click ‘View Queues’. Here you can add your Salesforce queue, which will make it available on the completion action of the form.

Write a comment...
0/9000
Jordan Nemetz (csm at Salesforce) posted in * MC Account Engagement (fka Pardot) *
Oct 22, 2024, 5:01 PM

PLEASE COMMENT ON THIS POST WITH YOUR QUESTIONS**

 

Pardot Ask the Expert Office Hours- PREMIER ONLY- 2-3pm EST Tuesday session: Please know this session is reserved for Pardot Premier Customers only.

 

Register / Join here: https://cs.salesforce.com/events/7013y000002pzx8AAA

@Kayla Curry @Paige Wittmer and I will be hosting our session today starting at 2pm EST. Please post your Pardot best practice and strategy questions in this thread with the #AskAPardotExpert hashtag so we can go through them during the call. It will be first come first serve on this post. Speak with you all shortly!   

 

Tips for asking the experts:

  • Make sure you have a Pardot Premier Success Plan
  • Tactical questions best suited for a 5 min conversation
  • Best practice / strategy questions on Pardot functionality and features
  • Technical / troubleshooting error question? Contact Pardot Support here: https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5
  • In need of more one-on-one help & training? Contact your Account Executive to discuss options
14 comments
Write a comment...
0/9000
Jordan Nemetz (csm at Salesforce) posted in * MC Account Engagement (fka Pardot) *
Oct 8, 2024, 4:36 PM

PLEASE COMMENT ON THIS POST WITH YOUR QUESTIONS**

 

Pardot Ask the Expert Office Hours- PREMIER ONLY- 2-3pm EST Tuesday session: Please know this session is reserved for Pardot Premier Customers only.

 

Register / Join here: https://cs.salesforce.com/events/7013y000002q8PhAAI

@Kayla Curry @Paige Wittmer and I will be hosting our session today starting at 2pm EST. Please post your Pardot best practice and strategy questions in this thread with the #AskAPardotExpert hashtag so we can go through them during the call. It will be first come first serve on this post. Speak with you all shortly!   

 

Tips for asking the experts:

  • Make sure you have a Pardot Premier Success Plan
  • Tactical questions best suited for a 5 min conversation
  • Best practice / strategy questions on Pardot functionality and features
  • Technical / troubleshooting error question? Contact Pardot Support here: https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5
  • In need of more one-on-one help & training? Contact your Account Executive to discuss options
8 comments
Write a comment...
0/9000
Jordan Nemetz (csm at Salesforce) posted in * MC Account Engagement (fka Pardot) *
Sep 24, 2024, 5:08 PM

PLEASE COMMENT ON THIS POST WITH YOUR QUESTIONS**

 

Pardot Ask the Expert Office Hours- PREMIER ONLY- 2-3pm EST Tuesday session: Please know this session is reserved for Pardot Premier Customers only.

 

Register / Join here: https://cs.salesforce.com/events/7013y000002q8PcAAI

@Kayla Curry @Chris Armistead and I will be hosting our session today starting at 2pm EST. Please post your Pardot best practice and strategy questions in this thread with the #AskAPardotExpert hashtag so we can go through them during the call. It will be first come first serve on this post. Speak with you all shortly!   

 

Tips for asking the experts:

  • Make sure you have a Pardot Premier Success Plan
  • Tactical questions best suited for a 5 min conversation
  • Best practice / strategy questions on Pardot functionality and features
  • Technical / troubleshooting error question? Contact Pardot Support here: https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5
  • In need of more one-on-one help & training? Contact your Account Executive to discuss options
10 comments
  1. Joanna Hauser (Elhaus Marketing)
    Sep 24, 2024, 6:45 PM

    Hello, I'm looking for a way to create a suppression list based on Prospect create date. As an example, I'm sending out an email on September 24. Then, on September 26 I'm sending a follow up. There will be new Prospects created between the 24th and 26th that I don't want to receive the second email because they didn't receive the first email (because they were created on September 25, as an example).

Write a comment...
0/9000
Jordan Nemetz (csm at Salesforce) posted in * MC Account Engagement (fka Pardot) *
Aug 27, 2024, 5:17 PM

PLEASE COMMENT ON THIS POST WITH YOUR QUESTIONS**

 

Pardot Ask the Expert Office Hours- PREMIER ONLY- 2-3pm EST Tuesday session: Please know this session is reserved for Pardot Premier Customers only.

 

Register / Join here: https://cs.salesforce.com/events/7013y000002q6xlAAA

@Kayla Curry @Paige Wittmer and I will be hosting our session today starting at 2pm EST. Please post your Pardot best practice and strategy questions in this thread with the #AskAPardotExpert hashtag so we can go through them during the call. It will be first come first serve on this post. Speak with you all shortly!   

 

Tips for asking the experts:

  • Make sure you have a Pardot Premier Success Plan
  • Tactical questions best suited for a 5 min conversation
  • Best practice / strategy questions on Pardot functionality and features
  • Technical / troubleshooting error question? Contact Pardot Support here: https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5
  • In need of more one-on-one help & training? Contact your Account Executive to discuss options
14 comments
Write a comment...
0/9000
Jordan Nemetz (csm at Salesforce) posted in * MC Account Engagement (fka Pardot) *
Jul 23, 2024, 4:58 PM

PLEASE COMMENT ON THIS POST WITH YOUR QUESTIONS**

 

Pardot Ask the Expert Office Hours- PREMIER ONLY- 2-3pm EST Tuesday session: Please know this session is reserved for Pardot Premier Customers only.

 

Register / Join here: https://cs.salesforce.com/events/7013y000002q6xbAAA

@Kayla Curry @Paige Wittmer and I will be hosting our session today starting at 2pm EST. Please post your Pardot best practice and strategy questions in this thread with the #AskAPardotExpert hashtag so we can go through them during the call. It will be first come first serve on this post. Speak with you all shortly!   

 

Tips for asking the experts:

  • Make sure you have a Pardot Premier Success Plan
  • Tactical questions best suited for a 5 min conversation
  • Best practice / strategy questions on Pardot functionality and features
  • Technical / troubleshooting error question? Contact Pardot Support here: https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5
  • In need of more one-on-one help & training? Contact your Account Executive to discuss options
8 comments
  1. Travis Holloway
    Jul 23, 2024, 6:16 PM

    For scoring, what would be the drawbacks of setting the default scores to 0 and then implementing unique scores as completions actions for content?

    - I am aware that the score will appear as 0 in the activity section.

    - What are the drawbacks or items to be concerned about with setting the default scores to 0 and using completion actions to control the score?

    - Use-case: We will be having different scores depending on the content for the utilized feature and there will be times we won’t want scoring for certain content, so having this set to 0 allows us to decide what scores to add or not add when setting up the content. #AskAPardotExpert 

Write a comment...
0/9000