A big THANK YOU to Matt Kravitz for taking the group through his new content, "The Service Zone" earlier this month. The link to the recorded session is below.
Keep an eye out here and in the Serviceblazer Slack Community for notifications about the next virtual meeting!
"Introducing... The Service Zone" - 8/5/2025
https://drive.google.com/file/d/11eP7ngbu3NkbeZdVGNlO9ZtFfMm_dt3w/view?usp=sharing
Thank you to our new @ServiceBlazer (AMER) Virtual
User Group members for joining us for our KCS session last week. The recording of the meeting is attached in the comments, as are both slide decks from the evening, one from myself, and one from Matt Seaman, Executive Director at the Consortium for Service Innovation.
Serviceblazer User Group meeting recording, 3-11-2025:
https://drive.google.com/file/d/1S-5Z84FsfOhh5K4FT9IrMW4ikFHhRITM/view?usp=sharingHere's a direct post with the meeting recording from 3-11-2025: https://drive.google.com/file/d/1S-5Z84FsfOhh5K4FT9IrMW4ikFHhRITM/view?usp=sharing
@ServiceBlazer (AMER) Virtual @Serviceblazer Community Group
Last call to register for tonight's Serviceblazer (AMER) User Group Meeting: Knowledge-Centered Service (KCS) for AI Success in Service Cloud.
If you want good Agentforce outcomes in Service Cloud, don't miss this session!
Join the User Group here:
https://trailhead.salesforce.com/trailblazer-community/groups/0F9KX0000008hqJ0AQ?tab=discussion&sort=LAST_MODIFIED_DATE_DESC
Register for the meeting here:
https://trailblazercommunitygroups.com/events/details/salesforce-serviceblazer-community-group-amer-presents-knowledge-centered-service-kcs-for-ai-success/?utm_source=trailblazer_community&utm_medium=web&utm_campaign=tbcbevy