Skip to main content
Group

LWC Salesforce Industries

This group will share/answer questions, ideas, and solutions to Vlocity/Salesforce Industries Lightning web components.

Hi All,

I am trying to understand the difference between different product Scope and how it changes the way an order decomposes. 

I went through the below help pages. But it confuses me the difference between Order Item, Top Order Item and Downstream Order item scope.

https://help.salesforce.com/s/articleView?id=ind.comms_t_decomposing_multiple_products_to_a_single_technical_product_230428.htm&type=5

 

#Communications Cloud #Vlocity 

1 answer
  1. Mar 18, 2024, 1:45 PM

    Understanding the differences between various product scopes and how they affect the decomposition of orders can be crucial in effectively managing your sales process. Let's break down the differences between Order Item, Top Order Item, and Downstream Order Item scopes:

    1. Order Item Scope:
      • The Order Item scope refers to individual line items within an order.
      • When an order is decomposed with Order Item scope, each line item is treated separately. This means that each product or service on the order is decomposed into its own separate entry, regardless of any relationships it may have with other items on the order.
      • For example, if an order contains multiple products, each product will be decomposed into its own order item, allowing for separate tracking, fulfillment, and billing.
    2. Top Order Item Scope:
      • The Top Order Item scope refers to the main or top-level item within an order hierarchy.
      • When an order is decomposed with Top Order Item scope, only the top-level item of the order hierarchy is decomposed into separate entries. Sub-items or components associated with the top-level item are not decomposed individually but are instead treated as part of the top-level item.
      • This scope is useful when you want to track the main product or service on the order separately, while still maintaining visibility into its components.
    3. Downstream Order Item Scope:
      • The Downstream Order Item scope refers to the child or downstream items associated with a top-level item in an order hierarchy.
      • When an order is decomposed with Downstream Order Item scope, only the child items or components associated with the top-level item are decomposed into separate entries. The top-level item itself is not decomposed.
      • This scope is useful when you want to break down the components of a top-level item for tracking, fulfillment, or billing purposes while maintaining the relationship with the parent item.

    In summary, the key differences between these scopes lie in which level of the order hierarchy is decomposed and how the relationships between items are handled during decomposition. Understanding these differences can help you choose the most appropriate scope for decomposing orders based on your specific business requirements and workflows. 

0/9000

@LWC Salesforce Industries @Salesforce OmniStudio Developer Has anyone seen a link to Health Insurance LWC components to customize that are based on the new Group Harmonization data model? They have the ones based on the Vlocity data model but we have not seen one for the Group Harmonization.

 

Thanks in advance,

 

Joe 

1 answer
  1. Feb 21, 2024, 7:21 PM

    Hi @Joe McNett

     

    From last time I asked there were not. I recommend you to raise a support case to see if there have been updates. Thats what I did, and at the moment only vlocity data model supported lwcs were available.

     

    We had to customize the lwcs ourselves to adapt to harmonized data model.

     

    It's amazing how the recommendation is to go with the harmonized model when the components are not there yet.

     

    Hope that helps.

0/9000

Hello everyone, 

 

Do anyone know if it is possible to change or to translate the default error message on a required field in an LWC OmniScript ?

 

Change Default Error message on required Field

3 answers
  1. Dec 12, 2023, 4:39 PM

    Hi everyone,

    For people who encounter the same problem, I note that there are no standard solutions to modify or translate this error message.

    However, there are several workarounds but they are not applicable globally across the entire OS.

     

    Thanks again @Saurabh Singh

0/9000

When using an OR condition for the newer LWC way of configuring Attributes Rules am greeted with an error in the LWC Cart:

 

Unexpected operand expresssion: (OR)

 

Have configured the rule exactly as per the help document: https://help.salesforce.com/s/articleView?language=en_US&id=ind.comms_t_configure_attribute_rules_in_lwc_175234.htm&type=5

 

Also tried varying combinations:

 

OR

(0) OR (1)

(0 OR 1)

{0} OR {1}

{0 OR 1}

We run the releant cache and EPC jobs after each attempt and Empty Cache & Hard Reload the browser each time to ensure nothing in cache can impact.

 

No matter what we try the error fires. Anyone had any success configuring the OR rules?

 

Thanks

 

Chris

Attribute Rules OR Condition Error - Industries LWC Version

 

Screen Shot 2023-10-22 at 12.06.35 pm.png

1 answer
0/9000

Hi,

 

Can anyone suggest what is the exact syntax that has to be used for  XOMAutoTaskInvokeIntegrationProcedure implementation. I have used the below syntax in Autotask parameters as per the documentation

{

   "ProcedureName" : "Type_SubType"

}

But I am getting error saying Unexpected Character ('''

1 answer
  1. Divya Chauhan (Kcloud Technologies) Forum Ambassador
    Jul 20, 2023, 10:26 AM
0/9000

I am trying to add my company logo to the Quote PDF Template by accessing Vlocity Documents Template.

 

It displays a window to select an image (Check the attached image). 

 

From where can I access these folders mentioned in the image-

 Vlocity Resources 

 Vlocity CMT Resources

 Vlocity Documents Uploads

etc.

 

I will upload my company logo to one of these folders and then add the image to the Quote PDF Template.

How to add a Image in Quote PDF Template in Salesforce Industries

2 answers
  1. Jun 14, 2023, 2:18 PM

    Hi @Archana Panda,

     

    Thanks for sharing the link.

     

    Unfortunately, it can't solve my problem because the video deals with creating a Quote Template in the Salesforce Developer Org.

     

    While I am specifically looking at creating a Quote PDF Template in the Salesforce Industries (Vlocity).

    (Refer to the image attached in the problem description)

     

    Regards,

    Vishal

0/9000

I want to filter the product attribute picklist based on the previous attribute selected for the same product

 

eg. Make- 1. Cisco   2. Bosch

Model- 1. ASD   2. WER   3. ERT   4. YUI

 

So if I select Make as Cisco, I should only be able to see options 1 & 2 from the Model picklist for selection.

 

This can be achieved for fields using a Dependent picklist, but how to do this for attributes in Vlocity Product Console

4 answers
0/9000

In Vlocity CPQ,

 

'Auto Remove' Product Relationship doesn't display its message in the Vlocity cart

 

I have defined a Product Relationship that 'Apple pencil' automatically removes 'Apple Watch Series 5' if both are selected in the Vlocity cart.

 

On doing so the functionality executes but the message associated with it fails to display.

(Photo attached for reference)

'Auto Remove' Product Relationship doesn't display its message in the Vlocity CPQ

 

Product Relationship.png

3 answers
  1. Jun 9, 2023, 4:16 AM

    Issue Resolved, got a reply from Salesforce help Auto-Add, Auto-Remove, etc. do not store messages, unlike the Recommends or Excludes.

    @Andrew Russo

    Issue Resolved, got a reply from Salesforce help

    Auto-Add, Auto-Remove, etc. do not store messages, unlike the Recommends or Excludes.

0/9000