Here is one slide that highlights all the things you can do to prepare for Winter '21!
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The Winter '21 Release Readiness Webinars have been announced! One of particular interest should be the Salesforce Field Service Announcement on 22 September. Below I have included the link where you can see the full schedule as well as register. @Jim Mills
An additional Webinar that might be of interest to everyone is Turning Service into a Selling Moment - How Field Service Becomes a Revenue Generator. As we continue to expand the FSL reach at Ferrellgas, there will continue to be more opportunities for the drivers and service techs to have selling moments!
Turning Service into a Selling Moment - How Field Service Becomes a Revenue Generator
@KC Wright You and your team members might be interested in the upcoming Marketing Cloud October 2020 New Feature Overview webinar that is coming up on 29 October. If you have any questions, please reach out and let me know!
Below are some blogpost links from Jennifer Lee that are a great summary of some of the highlights of Winter '21!
It's that time of year again. Fun times for reading the Winter '21 Release Notes. As always, here are my Winter '21 Release Highlights divided into several posts...
Note: These highlights are from the Winter ’21 Release Notes published as of August 24, 2020 and are subject to change prior to the production release of Winter ‘21.
- Applies to Lightning Experience only (https://jenwlee.com/2020/09/02/winter-21-salesforce-lightning-experience-highlights/)
- Applies to Salesforce Classic only (https://jenwlee.com/2020/09/02/winter-21-salesforce-classic-highlights/)
- Applies to both Lightning Experience and Salesforce Classic (https://jenwlee.com/2020/09/02/winter-21-salesforce-lightning-experience-and-classic-highlights/)
- Mobile Enhancements (https://jenwlee.com/2020/09/02/winter-21-mobile-highlights/)
- Community Enhancements (https://jenwlee.com/2020/09/02/winter-21-community-highlights/)
- Other Enhancements (https://jenwlee.com/2020/09/02/winter-21-community-highlights/)
Enjoy!
Jen
Also posting key dates for Winter '21!
The Winter '21 preview release notes are available! If you have any questions about new features coming, please reach out to me to setup time!
https://releasenotes.docs.salesforce.com/en-us/winter21/release-notes/salesforce_release_notes.htm
Possible Session of Interest! Last week we had a session of Salesforce Live: Activate Your Sales and Service Teams to Drive Growth on Demand. The session includes how you can put customers first with connected service and how Einstein Call Coaching can bring conversational intelligence to your sales teams. Check it out and let me know if you have any questions!
Salesforce Live: Activate Your sales and Service Teams to Drive Growth on Demand