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Modules: dive into specific topics

Modules introduce you to specific topics in bite-sized units. Learn what a feature is, when it's helpful, and how to use it. Then test yourself with interactive challenges.


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Tags (16)

Showing 590 modules out of 590

+300 points
Module

Business Value of Equality

Understand the societal and business value of having a diverse, inclusive workforce.

~45 mins
+600 points
Module

Salesforce B2C Commerce Project Management

Learn how to successfully manage B2C Commerce projects.

~1 hr
+300 points
Module

API Basics

Learn the fundamentals and benefits of developing with APIs.

~30 mins
+200 points
Module

Accessibility Basics

Learn why it’s important to make technology accessible to everyone.

~25 mins
+200 points
Module

Account Data Strategies

Learn how your sales team can use data to close deals.

~20 mins
+400 points
Module

Accountability & Delegation

Master these dual skills to lead your team to success and maximize your impact.

~1 hr 20 mins
+600 points
Module

Accounts & Contacts for Lightning Experience

Discover how accounts and contacts work together in Salesforce.

~30 mins
+1,000 points
Module

Accounts & Contacts for Salesforce Classic

Discover how accounts and contacts work together in Salesforce.

~35 mins
+400 points
Module

Action Plans in Financial Services Cloud

Learn how to deliver consistent and compliant client engagement experiences.

~1 hr 5 mins
+600 points
Module

Administrator Certification Maintenance (Spring '19)

Review updates to Salesforce to maintain your Administrator certification.

~20 mins
+200 points
Module

Administrator Certification Maintenance (Summer ’18)

Review updates to Salesforce for Summer '18.

~20 mins
+600 points
Module

Administrator Certification Maintenance (Summer ’19)

Review updates to Salesforce to maintain your Administrator certification.

~20 mins
+600 points
Module

Administrator Certification Maintenance (Winter ’19)

Review updates to Salesforce to maintain your admin certification.

~35 mins
+400 points
Module

Administrator Certification Prep: Applications, Activities, and Mobile

Use scenarios and interactive flashcards to study for the admin certification exam.

~50 mins
+200 points
Module

Administrator Certification Prep: Reporting and Automation

Use scenarios and interactive flashcards to study for the admin certification exam.

~30 mins
+200 points
Module

Administrator Certification Prep: Security and Data Management

Use scenarios and interactive flashcards to study for the admin certification exam.

~30 mins
+400 points
Module

Administrator Certification Prep: Setup and Objects

Use scenarios and interactive flashcards to study for the admin certification exam.

~45 mins
+3,100 points
Module

Advanced Formulas

Learn how to write clean, easy-to-understand formulas for complex use cases.

~2 hrs 55 mins
+200 points
Module

Advanced Territory Management

Learn advanced skills for managing territories, including performance considerations.

~25 mins
+500 points
Module

Advertising Studio Implementation

Learn how to set up and start using Advertising Studio functionality.

~50 mins
+500 points
Module

Advertising Studio Implementation Basics

Learn how to implement multichannel ad campaigns using Advertising Studio.

~55 mins
+300 points
Module

Alexa Development Basics

Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.

~35 mins
+300 points
Module

Alignment with Your Manager

Learn how to align with your manager and why it's important for you and your team.

~40 mins
+500 points
Module

Analytics Administration Basics

Set up Analytics and enable features and security.

~1 hr 20 mins
+500 points
Module

Analytics App Design

Learn the principles of app design and how to use them to build beautiful Analytics apps.

~1 hr
+900 points
Module

Analytics App Template Development

Use templates to distribute Einstein Analytics apps to your partners and customers.

~1 hr 40 mins
+300 points
Module

Analytics Apps Basics

Discover Analytics prebuilt apps with Einstein and learn how to create them.

~1 hr
+600 points
Module

Analytics Basics

Uncover new insights from your business data using Analytics and the smarts of Einstein.

~50 mins
+600 points
Module

Analytics Dashboard Building Basics

Make magic happen with Analytics dashboards and the smarts of Einstein.

~2 hrs 20 mins
+700 points
Module

Analytics Dashboard Navigation

Find your way around dashboards and drill in to get the insights you need.

~1 hr 15 mins
+400 points
Module

Analytics Data Integration Basics

Bring your data into Analytics and make it work for you.

~1 hr 20 mins
+1,200 points
Module

Apex & .NET Basics

Discover similarities between programming in .NET and Apex, and learn the basics of starting with Apex.

~1 hr 15 mins
+2,100 points
Module

Apex Basics & Database

Use Apex to add business logic and manipulate your data in Salesforce.

~2 hrs 45 mins
+500 points
Module

Apex Basics for Admins

Learn the fundamentals of the Apex programming language.

~1 hr
+1,200 points
Module

Apex Enterprise Patterns: Domain & Selector Layers

Programmatically create powerful queries, perform operations, and invoke business logic.

~1 hr 40 mins
+1,300 points
Module

Apex Enterprise Patterns: Service Layer

Form a durable core for your apps with reusable code and efficient API consumption.

~2 hrs
+1,600 points
Module

Apex Integration Services

Integrate with external apps using Apex REST and SOAP services.

~2 hrs
+1,300 points
Module

Apex Metadata API

Simplify your app’s setup and upgrade experience by working with metadata from Apex.

~1 hr 40 mins
+1,500 points
Module

Apex Testing

Write robust code by executing Apex unit tests.

~45 mins
+1,000 points
Module

Apex Triggers

Write Apex triggers to perform custom database actions.

~1 hr
+200 points
Module

App Customization Lite

Customize your app's page layouts, compact layouts, and actions.

~30 mins
+1,500 points
Module

App Development Without Limits

Avoid limits as you develop scalable apps.

~1 hr 40 mins
+900 points
Module

App Development with Salesforce DX

Use the Salesforce command-line interface to create, convert, and deploy apps.

~3 hrs 15 mins
+400 points
Module

App Licensing and Customer Support for AppExchange

Manage licenses for your app, and provide great customer support.

~1 hr 5 mins
+2,600 points
Module

App Logic Vulnerability Prevention

Find and fix clickjacking, open redirects, cross-site request forgery, and other vulnerabilities.

~2 hrs 40 mins
+300 points
Module

App Upgrading for AppExchange

Update your offering and share it with your customers.

~45 mins
+800 points
Module

AppExchange App Development

Roll up your sleeves and develop, package, and test your first AppExchange app.

~1 hr 20 mins
+400 points
Module

AppExchange App Selling

Meet the Salesforce sales team and work with them to sell your app.

~55 mins
+300 points
Module

AppExchange App Strategy

Identify the tools and technologies needed to build your AppExchange app.

~1 hr 15 mins
+500 points
Module

AppExchange App Trial Management

Convert your prospects to customers with a free trial of your AppExchange app.

~1 hr 20 mins
+700 points
Module

AppExchange Basics

Extend the power of Salesforce with solutions and services from AppExchange.

~45 mins
+300 points
Module

AppExchange Checkout

Learn how Checkout helps you manage online payments and monitor sales for your solutions.

~45 mins
+300 points
Module

AppExchange Partner Basics

Build a business on the Salesforce platform with the AppExchange Partner Program.

~1 hr 5 mins
+300 points
Module

AppExchange Partner Business Planning

Target your market, create a go-to-market plan, and build your team for your new business.

~1 hr
+500 points
Module

AppExchange Security Review

Devise an app security strategy and prepare for a security review.

~1 hr 55 mins
+800 points
Module

AppExchange Solutions

Find solutions for your business and learn how to install them in your org.

~50 mins
+400 points
Module

Application Lifecycle and Development Models

Learn how to use application lifecycle and development models on the Lightning Platform.

~40 mins
+300 points
Module

Architecture of Salesforce B2C Commerce

Learn the architecture and tools you use to develop for Salesforce B2C Commerce.

~30 mins
+200 points
Module

Artificial Intelligence Basics

Learn what AI is and how it will transform CRM and the customer experience.

~30 mins
+200 points
Module

Artificial Intelligence for Customer Service

See how artificial intelligence is changing customer service, from chatbots to analytics.

~20 mins
+2,200 points
Module

Asynchronous Apex

Write more efficient Apex code with asynchronous processing.

~1 hr 30 mins
+300 points
Module

Atlassian Agile Basics

Discover Atlassian's take on agile project management, work prioritization, teams, and ceremonies.

~30 mins
+200 points
Module

Atlassian Overview of Agile Frameworks

Get insights from Atlassian on the two most popular agile frameworks: Scrum and Kanban.

~25 mins
+400 points
Module

Audience Segmentation

Segment your audience and deliver the right message to the right person at the right time.

~1 hr 10 mins
+300 points
Module

Audience Studio Basics

Manage consumer data with Audience Studio.

~30 mins
+3,700 points
Module

Aura Components Basics

Use Aura components to build modern web apps with reusable UI components.

~4 hrs
+700 points
Module

Aura Components Core Concepts

Explore key Aura components concepts by comparing them with Visualforce.

~50 mins
+700 points
Module

Aura Components Skills & Tools

Set up your dev environment and get started building Aura components.

~45 mins
+400 points
Module

Aura Components Tips & Gotchas

Learn development tips, tricks, and things to watch out for.

~55 mins
+200 points
Module

B2B Marketing Analytics Basics

See your marketing and sales data in one place and sell more effectively.

~25 mins
+300 points
Module

B2B Marketing Analytics Basics for Lightning App

Connect Pardot to Salesforce to align your marketing and sales teams.

~25 mins
+100 points
Module

B2C Commerce Developer Certification Maintenance (Spring '18)

Review product updates to maintain your B2C Commerce Developer certification.

~10 mins
+100 points
Module

B2C Commerce Developer Certification Maintenance (Spring '19)

Review updates to Salesforce to maintain your B2C Commerce Developer certification.

~10 mins
+700 points
Module

Big Object Basics

Learn about big objects, their use cases, and how to create and query them.

~1 hr
+500 points
Module

Blockchain Basics

Learn about blockchain technology and how it's applied in business.

~55 mins
+300 points
Module

Brand Alignment in Distributed Organizations

Learn how to deliver seamless customer engagement with Distributed Marketing.

~30 mins
+400 points
Module

Branded Mobile Apps with Mobile Publisher

Use Mobile Publisher to create and release your own branded mobile app.

~1 hr 5 mins
+400 points
Module

Business Experimentation

Test your business ideas using well-designed experiments.

~40 mins
+100 points
Module

CPQ Specialist Certification Maintenance (Spring '18)

Review updates to Salesforce to maintain your CPQ Specialist certification.

~10 mins
+100 points
Module

CPQ Specialist Certification Maintenance (Spring ’19)

Review updates to Salesforce to maintain your CPQ Specialist certification.

~10 mins
+200 points
Module

CRM for Lightning Experience

Get started with Salesforce CRM and explore Lightning Experience.

~40 mins
+600 points
Module

CRM for Salesforce Classic

Get started with navigating Salesforce CRM and personalizing your experience.

~30 mins
+1,100 points
Module

Call Center Integration for Lightning Experience

Take customer calls by integrating your phone channel and service console.

~35 mins
+400 points
Module

Campaign Basics

Learn how to organize and track marketing efforts with the full potential of campaigns.

~55 mins
+400 points
Module

Campaign Management with Nonprofit Success Pack

Track and evaluate the impact of your constituent engagement efforts.

~1 hr 25 mins
+400 points
Module

Career Development Planning

Build a career plan and learn how to land a job in the Salesforce ecosystem.

~50 mins
+1,100 points
Module

Case Feed

Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.

~1 hr 15 mins
+800 points
Module

Change Data Capture Basics

Synchronize external data stores by streaming change events.

~1 hr 5 mins
+300 points
Module

Change Set Development Model

Understand application lifecycle management using declarative change sets.

~30 mins
+500 points
Module

Channel Management and Partner Portal Strategy

Learn best practices for channel sales and partner portal management in Sales Cloud.

~50 mins
+400 points
Module

Channel Order App Basics

Use the Channel Order App to submit and manage customer orders.

~50 mins
+400 points
Module

Channel Sales for Partners

Personalize the partner experience to boost channel sales.

~40 mins
+1,200 points
Module

Chatter Administration for Lightning Experience

Get started with Chatter administration in Lightning Experience.

~1 hr 10 mins
+1,700 points
Module

Chatter Administration for Salesforce Classic

Develop a Chatter rollout strategy and help your users get started with enterprise social collaboration.

~1 hr 20 mins
+1,600 points
Module

Chatter for Lightning Experience

Learn how to use Chatter, update your profile, and start collaborating.

~55 mins
+200 points
Module

Client List Growth with Financial Services Cloud

Grow your business with referrals and metrics.

~40 mins
+2,000 points
Module

Client Management with Financial Services Cloud

Understand households, manage accounts, and track interactions with your customers.

~1 hr 45 mins
+500 points
Module

Coaching & Feedback

Get practical tools and guidance on coaching your team.

~1 hr 40 mins
+300 points
Module

Coding for Web Accessibility

Write code to build accessible user interfaces.

~30 mins
+1,500 points
Module

Collaborative Forecasts Configuration

Set up forecasting features to meet the needs of your sales teams.

~1 hr 10 mins
+1,100 points
Module

Collaborative Forecasts Setup

Set up forecasts to enable users to predict sales revenue and quantities.

~1 hr 10 mins
+200 points
Module

Commerce Cloud Basics

Give customers a seamless commerce experience that integrates with your backend systems.

~20 mins
+500 points
Module

Commerce Cloud Einstein Implementation

Plan your deployment of Einstein for Salesforce B2C Commerce.

~1 hr 15 mins
+400 points
Module

Commerce Cloud Features

Learn how you can sell, recommend, and manage merchandise with these powerful features.

~20 mins
+300 points
Module

Communication Skills for Customer Service Agents

Learn effective communication techniques and best practices for engaging with customers.

~30 mins
+200 points
Module

Communities in Financial Services Cloud

Understand what communities are, enable them in your org, and create your first community.

~40 mins
+400 points
Module

Community Cloud Basics

Use Community Cloud to connect with your customers, partners, and employees.

~55 mins
+1,700 points
Module

Community Rollout Strategy

Develop a strategy to build, launch, and nurture a community.

~1 hr 40 mins
+400 points
Module

Community Search Basics

Set up search features so community members can find the information they need.

~1 hr 10 mins
+600 points
Module

Company-Wide Org Settings

Learn about search, regional settings, multiple currencies, and user interface controls.

~25 mins
+400 points
Module

Competitor Tracking in Salesforce

Learn to build and deploy a sales process for gathering valuable competitive insights.

~1 hr
+2,700 points
Module

Configurable Bundles in Salesforce CPQ

Learn how to create bundles of products using Salesforce CPQ.

~2 hrs 30 mins
+400 points
Module

Connected App Basics

Learn how connected apps integrate external applications with Salesforce.

~45 mins
+400 points
Module

Constituent Data Management with Nonprofit Success Pack

Manage all your contacts and connect them to activities, organizations, and each other.

~1 hr 20 mins
+600 points
Module

Consulting Partner Basics

Plan, build, and manage your business as a Salesforce consulting partner.

~1 hr
+300 points
Module

Consumer Interaction Management

Take the consumer experience to the next level with real-time interaction management.

~25 mins
+400 points
Module

Contact Builder Implementation

Create a data model that gives businesses a single view of their customers.

~45 mins
+300 points
Module

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

~30 mins
+500 points
Module

Contact Center Leadership for Executives

Learn to lead a contact center in the digital era.

~50 mins
+400 points
Module

Contact Center Operations

Optimize agent capacity and create collaborative workplace climates.

~40 mins
+400 points
Module

Contact Center Transformation

Hire, coach, and empower service agents to succeed on any channel.

~45 mins
+400 points
Module

Contact and Account Settings in Nonprofit Success Pack

Set up accounts and contacts in NPSP.

~1 hr 30 mins
+300 points
Module

Content Builder Basics

Configure and customize this powerful tool to implement a successful content strategy.

~35 mins
+300 points
Module

Content Builder Block SDK

Use the Content Builder Block SDK to build a custom content block widget.

~30 mins
+400 points
Module

Content Builder Email Personalization for Partners

Create highly personalized emails with Content Builder.

~40 mins
+500 points
Module

Content Builder Features

Learn how to use Content Builder to create a library of customized, reusable content.

~55 mins
+400 points
Module

Content Publishing with Social Studio

Create and manage social posts to enhance your customer experience.

~1 hr 10 mins
+300 points
Module

Continuous Integration Using Salesforce DX

Set up continuous integration tools to improve the quality of your code.

~1 hr 40 mins
+400 points
Module

Culture of Feedback

Discover strategies and tools to help you establish a culture of feedback at your company.

~1 hr 20 mins
+1,200 points
Module

Custom Metadata Types Basics

Learn what custom metadata types are and develop them with clicks not code.

~1 hr 10 mins
+200 points
Module

Customer Data Management for Modern Marketers

Create personalized, engaging customer experiences with platform-focused marketing.

~20 mins
+300 points
Module

Customer Journey Basics

Connect your data, departments, and channels to deliver great 1-to-1 customer experiences.

~30 mins
+400 points
Module

Customer Retention for Managers

Learn how to coach agents effectively and create your dream service workforce.

~45 mins
+200 points
Module

Customer Service in the Fourth Industrial Revolution

Learn about the technologies, trends, and generational shifts impacting contact centers.

~20 mins
+300 points
Module

Customer Success Strategies for AppExchange Partners

Help your customers succeed and turn them into advocates for your solutions.

~45 mins
+300 points
Module

Customer-Centric Data Strategies

Develop an enterprise data strategy that puts customers front and center.

~40 mins
+500 points
Module

Customer-Centric Discovery for Salesforce Partners

Learn customer goals and challenges to build the best strategy for their business.

~45 mins
+500 points
Module

Cyber Hygiene

Practice cyber hygiene to effectively mitigate cyber attacks.

~1 hr
+200 points
Module

Cyber Resilience

Learn how members of the board can promote an organization's cyber resilience.

~20 mins
+300 points
Module

Daily Productivity Tips for Sales

Learn how the best sales reps get more out of their day.

~30 mins
+100 points
Module

Data Architecture and Management Designer Certification Maintenance (Spring '19)

Review updates to Salesforce to maintain your Data Architecture Designer certification.

~10 mins
+1,600 points
Module

Data Leak Prevention

Learn coding best practices to safeguard your Salesforce data.

~2 hrs 20 mins
+550 points
Module

Data Management

Learn how to import and export data in Salesforce.

~40 mins
+400 points
Module

Data Management for Engagement with Nonprofit Success Pack

Use leads, contacts, relationships, and affiliations to organize your constituent data.

~1 hr 25 mins
+200 points
Module

Data Migration and Service Cloud Setup

Move your data from Desk.com to Service Cloud and perform your initial setup.

~20 mins
+1,500 points
Module

Data Modeling

Give your data structure with objects, fields, and relationships.

~45 mins
+700 points
Module

Data Quality

Discover strategies for assessing and improving the quality of your data in Salesforce.

~1 hr
+3,100 points
Module

Data Security

Control access to data using point-and-click security tools.

~1 hr 50 mins
+300 points
Module

Data Studio Basics

Learn about consumer data consent and secure data-sharing.

~30 mins
+400 points
Module

Database & .NET Basics

Take what you know about SQL and apply that to SOQL, SOSL, and DML in Apex.

~1 hr 5 mins
+300 points
Module

Datasets and Dashboards in B2B Marketing Analytics

Use datasets, lenses, and dashboards to organize and analyze your marketing data.

~45 mins
+400 points
Module

Datorama for Marketing

Connect all your marketing data in one centralized platform.

~1 hr 20 mins
+300 points
Module

Deep Learning and Natural Language Processing

Get an introduction to natural language processing and the basics of deep learning.

~2 hrs
+200 points
Module

Demo Delivery Essentials

Prep and practice for a perfect demo delivery using techniques from Salesforce experts.

~20 mins
+200 points
Module

Demo Storytelling

Craft a compelling customer story with personas, characters, and storyboards.

~20 mins
+300 points
Module

Design Thinking for Sales

Discover what your prospects need so you can sell more effectively.

~30 mins
+200 points
Module

Desk.com Basics

Learn the basics of Desk.com and how it can benefit your business.

~25 mins
+300 points
Module

Desk.com Organization

Use custom fields, labels, and views to organize your customer support cases.

~45 mins
+300 points
Module

Desk.com Process Automation

Save time and improve data quality with automated notifications, rules, and macros.

~45 mins
+300 points
Module

Desk.com Support Center

Learn about and customize your Desk.com support center.

~45 mins
+300 points
Module

Desk.com Toolkit

Learn how to use the admin, agent, and business insights sections of Desk.com.

~45 mins
+300 points
Module

Desk.com to Service Cloud Transition Basics

Assess your org readiness and plan the timing of your move to Service Cloud.

~30 mins
+200 points
Module

Desk.com to Service Cloud Transition Plan

Evaluate your options for moving to Service Cloud and create your transition plan.

~20 mins
+1,100 points
Module

Desktop Analytics Exploration

Learn best practices for exploring data on your desktop.

~1 hr 55 mins
+100 points
Module

Dev Lifecycle and Deployment Designer Certification Maintenance (Spring '19)

Review updates to Salesforce to maintain your certification.

~10 mins
+2,100 points
Module

Developer Console Basics

Get to know the Salesforce web-based integrated development environment (IDE).

~1 hr 25 mins
+300 points
Module

Digital Advertising Transformed with Customer Data

Build a successful digital advertising strategy with an audience-based approach.

~30 mins
+200 points
Module

Digital Banking Basics

Learn about key industry trends and how banks can use Salesforce to adapt to them.

~25 mins
+300 points
Module

Digital Security Basics

Learn digital security terms and identify types of digital criminals and threats.

~30 mins
+200 points
Module

Digital Transformation

Explore trends causing companies to transform their products and customer relationships.

~20 mins
+2,400 points
Module

Discounting Tools in Salesforce CPQ

Automate discounts in CPQ based on volume or bundling.

~2 hrs 25 mins
+400 points
Module

Distributed Marketing Administration

Discover the power of Distributed Marketing and how to implement it.

~1 hr 10 mins
+300 points
Module

Distributed Marketing Features

Learn to send branded, personalized messages to customers with Distributed Marketing.

~1 hr
+500 points
Module

Donation Management Basics with Nonprofit Success Pack

Learn how to manage donations with Nonprofit Success Pack.

~1 hr 55 mins
+400 points
Module

Donation Soft Credit Management with Nonprofit Success Pack

Assign credit for a donation to one or more people who are not the donor.

~1 hr 25 mins
+600 points
Module

Donor Management with Nonprofit Success Pack

Manage contacts, accounts, relationships, and affiliations with Nonprofit Success Pack.

~2 hrs 5 mins
+300 points
Module

Dreamforce & Next Steps

Make the most of your time at Dreamforce and keep learning after the event.

~40 mins
+300 points
Module

Dreamforce Ready

Learn why Dreamforce is the must-attend event of the year and develop your game plan.

~30 mins
+400 points
Module

Drucker School—Balanced Scorecard

Use a balanced scorecard to track your progress and get your company aligned.

~1 hr
+500 points
Module

Drucker School—Business Performance Basics

Create a blueprint for your organizational actions by answering five questions.

~1 hr
+700 points
Module

Drucker School—Customer & Market Strategy

Turn your organization into a customer and market-driven powerhouse with these insights.

~1 hr 45 mins
+400 points
Module

Drucker School—Information Competency

Learn best practices for improving information quality for your company.

~40 mins
+500 points
Module

Drucker School—Organizational Change Leadership

Stay competitive with the Drucker principles for driving change within your organization.

~1 hr 15 mins
+600 points
Module

Duplicate Management

Resolve and prevent duplicates to increase user confidence in your data.

~45 mins
+300 points
Module

Einstein Account-Based Marketing

Supercharge your account-based marketing with artificial intelligence.

~30 mins
+300 points
Module

Einstein Analytics Plus for Consulting Partners

Show your customers how predictive business intelligence can help them work smarter.

~30 mins
+100 points
Module

Einstein Analytics and Discovery Consultant Certification Maintenance (Spring '19)

Review updates to Einstein Analytics and Discovery to maintain your certification.

~10 mins
+100 points
Module

Einstein Analytics and Discovery Consultant Certification Maintenance (Summer '19)

Review updates to Einstein Analytics and Discovery to maintain your certification.

~10 mins
+200 points
Module

Einstein Basics for Pardot Lightning App

Learn the basics of Pardot Einstein to provide new insights to marketing and sales users.

~20 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~40 mins
+300 points
Module

Einstein Discovery Basics

Listen to the stories your data can tell you with Einstein Discovery.

~50 mins
+300 points
Module

Einstein Discovery Stories

Learn how to interpret the insights in your story with Einstein Discovery.

~50 mins
+300 points
Module

Einstein Discovery Story Insights

Explore Story Insights in Einstein Discovery to help you make informed decisions for your business.

~45 mins
+500 points
Module

Einstein Intent API Basics

Build a deep-learning custom model to categorize text and automate business processes.

~1 hr 25 mins
+200 points
Module

Einstein Next Best Action

Recommend offers and actions at the point of maximum impact.

~30 mins
+400 points
Module

Einstein Prediction Builder

Learn how to build and troubleshoot a prediction.

~1 hr 30 mins
+300 points
Module

Einstein Product Recommendations for Commerce Cloud

Increase sales by giving your customers personalized recommendations as they shop.

~2 hrs 5 mins
+300 points
Module

Einstein Voice Basics

Learn about voice technology and how you can talk to Salesforce.

~30 mins
+400 points
Module

Einstein for Marketing Cloud Basics

Get to know the Einstein features in Marketing Cloud.

~45 mins
+300 points
Module

Email Creation and Sending

Learn the three steps to creating effective marketing emails.

~1 hr 5 mins
+500 points
Module

Email Marketing Strategies

Discover best practices to use when designing and sending an email.

~1 hr 20 mins
+200 points
Module

Email Studio Basics

Take a tour of Email Studio and start setting it up for your users.

~40 mins
+300 points
Module

Embedded Service SDK for Mobile Apps

Extend your native Android or iOS app to include features like knowledge, case management, and chat.

~1 hr 15 mins
+400 points
Module

Engagement & Retention

Attract and retain talent through daily, consistent engagement.

~1 hr 20 mins
+700 points
Module

Entitlement Management

Deliver on the promise of great service to your customers with rules you create.

~1 hr 15 mins
+300 points
Module

Equality Ally Strategies

Learn practical ways you can become an ally and promote Equality for all.

~40 mins
+300 points
Module

Ethics and Integrity for Salesforce Partners

Learn about legal and ethical expectations for Salesforce partners.

~30 mins
+300 points
Module

European Union Privacy Law Basics

Learn about the General Data Protection Regulation (GDPR) and how to comply.

~45 mins
+300 points
Module

Event Monitoring

Discover insights into your Salesforce org with this powerful monitoring feature.

~45 mins
+400 points
Module

Event Monitoring Analytics App

Use a powerful prebuilt app to visualize your Salesforce event log data.

~1 hr 15 mins
+800 points
Module

External Services

Connect an external service to Salesforce and invoke methods based on that service.

~1 hr 10 mins
+1,500 points
Module

Field Service Center Customization

Customize, track, and report on your mobile service workflow.

~1 hr 30 mins
+1,100 points
Module

Field Service Lightning Basics

Learn about Field Service Lightning and set service territories.

~1 hr 15 mins
+600 points
Module

Field Service Preventive Maintenance

Track the installation, replacement, and periodic maintenance of your customers' assets.

~50 mins
+300 points
Module

Financial Services Cloud Basics

Learn how to use Financial Services Cloud and customize it for your business.

~30 mins
+300 points
Module

Financial Services Cloud Customization

Learn how to set up Financial Services Cloud for your unique business.

~1 hr 5 mins
+400 points
Module

Financial Services Cloud Data Modeling

Structure your financial services data with objects, fields, and relationships.

~1 hr 30 mins
+200 points
Module

Financial Services Cloud Release Readiness

Learn about the Salesforce release cycle and how to prepare your org for a new release.

~40 mins
+400 points
Module

Financial Services Cloud for Salesforce Partners

Learn how Financial Services Cloud helps businesses solve their biggest challenges.

~50 mins
+200 points
Module

Financial Services Cloud for Users

Learn the basics of working in Financial Services Cloud and watch your productivity soar.

~35 mins
+400 points
Module

Financial Wellbeing

Learn financial best practices on your path to prosperity.

~40 mins
+200 points
Module

Flow Basics

Explore Flow Builder and learn when to use flows to automate your business processes.

~20 mins
+1,700 points
Module

Flow Builder

Get to know Flow Builder and learn to automate your business process with a flow.

~2 hrs 5 mins
+600 points
Module

Flow Testing and Distribution

Learn how to test and distribute a flow to users.

~45 mins
+1,500 points
Module

Formulas & Validations

Tailor your apps without writing code by using point-and-click logic.

~45 mins
+300 points
Module

Fundraising Reports and Dashboards with Nonprofit Success Pack

Access real-time reports and charts to visualize your fundraising metrics.

~1 hr
+400 points
Module

Girl Scout Leadership Lessons

Develop your leadership skills with insights from Girl Scouts of the USA.

~40 mins
+600 points
Module

Git and GitHub Basics

Learn about version control systems and practice using Git and GitHub.

~1 hr 50 mins
+300 points
Module

GloVe and Word Vectors for Sentiment Analysis

Dive deeper into word vectors using GloVe.

~2 hrs 55 mins
+300 points
Module

Gmail Integration

Help reps track customer interactions and work their Salesforce deals directly in Gmail.

~40 mins
+500 points
Module

Google Analytics 360 Integration for Marketing Cloud

Get better insights from your data and build deeper relationships with your customers.

~1 hr 15 mins
+300 points
Module

Google Analytics 360 Integration for Sales Cloud

Combine offline and online data for better insights and deeper customer relationships.

~30 mins
+500 points
Module

Google Analytics Basics

Sign up for a Google Analytics account, set your goals, and link with AdWords.

~1 hr 30 mins
+400 points
Module

Google Analytics Reports & Dashboards

Get key insights for your site with out-of-the-box Google Analytics reports & dashboards.

~35 mins
+300 points
Module

Governance Basics

Learn the Salesforce approach to managing technology projects and teams.

~40 mins
+300 points
Module

Great Management

Learn the five characteristics of management at Salesforce and start your manager journey.

~45 mins
+200 points
Module

HEDA Basics

Learn how Higher Education Data Architecture (HEDA) can help your school.

~35 mins
+400 points
Module

HEDA Data Management

Populate your higher ed org with data and create relationships, courses, and programs.

~1 hr 35 mins
+400 points
Module

HEDA Reports

Build reports to get the most out of your higher ed data.

~1 hr 40 mins
+800 points
Module

HTML5 & Hybrid

Build Cordova-based hybrid mobile apps using HTML5 and Salesforce Mobile SDK.

~1 hr 20 mins
+200 points
Module

Health Cloud Basics

See how Salesforce Health Cloud makes patient care more collaborative and connected.

~20 mins
+300 points
Module

Health Cloud Customization

Learn how to set up Salesforce Health Cloud for your unique organization.

~25 mins
+400 points
Module

Health Cloud Patient Data Displays

Tailor the health timeline, patient card, and list filters to cover your patients’ needs.

~1 hr 20 mins
+300 points
Module

Health Cloud for Payers

Learn how to deliver fantastic member experiences with Health Cloud for Payers.

~40 mins
+400 points
Module

Healthy Eating with Salesforce’s Executive Chef

Get info, tips, and recipes to make delicious plant-rich meals.

~1 hr 10 mins
+400 points
Module

Heroku Enterprise Basics

Learn the basics of how and when to use the Heroku Enterprise platform.

~1 hr 10 mins
+400 points
Module

Heroku Flow

Use Heroku Flow to manage continuous delivery in app development

~1 hr
+300 points
Module

High Velocity Sales Basics

Boost inside sales productivity and manage for success with High Velocity Sales.

~30 mins
+300 points
Module

High Velocity Sales for Sales Managers

Help reps sell faster with sales cadences.

~35 mins
+400 points
Module

High Velocity Sales for Sales Reps

Accelerate your inside sales process with a high-productivity workspace.

~35 mins
+500 points
Module

Hiring Military Spouses

Discover the benefits of hiring military spouses for a diverse and resilient workforce.

~50 mins
+300 points
Module

Hiring Practices for Sales Teams

Learn interview techniques to identify the best sales talent for your company.

~30 mins
+500 points
Module

Holiday Readiness with Salesforce B2C Commerce

Review the past year's holiday season to strategize your promotions for next year.

~50 mins
+300 points
Module

Identity Basics

Secure your org so users can log in once to access a variety of apps, orgs, and services.

~45 mins
+400 points
Module

Identity Connect Basics

Leverage Microsoft Active Directory to manage your Salesforce users.