📣 Attention Salesforce Certified Trailblazers! Link your Trailhead and Webassessor accounts and maintain your credentials by December 14th. Learn more.
close
trailhead

Showing 421 modules out of 421

1 hr 15 mins
Module

Case Feed

Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.
55 mins
Module

Omni-Channel Basics

Unify your channels and manage your agent capacity with Omni-Channel and routing rules.