Modules: dive into specific topics

Modules introduce you to specific topics in bite-sized units. Learn what a feature is, when it's helpful, and how to use it. Then test yourself with interactive challenges.

Find the right modules for you

Your role

Your level

Products

Showing 1057 modules out of 1057

+400 points
Module

AMPscript Solutions

Explore AMPscript for personalization, loyalty emails, data-driven emails, and more.

~1 hr
+400 points
Module

AMPscript for Marketers

Get to know AMPscript and embrace your inner developer.

~40 mins
+300 points
Module

API Basics

Learn the fundamentals and benefits of developing with APIs.

~30 mins
+300 points
Module

API Lifecycle Management with Anypoint Platform

Learn how MuleSoft simplifies the design and management of your APIs and integrations.

~30 mins
+400 points
Module

API Planning Framework for Architects

Design your solution with the right API using the API planning framework.

~40 mins
+400 points
Module

API-Led Integration for Business Reinvention

Use integration-first strategies to reinvent your business.

~40 mins
+600 points
Module

AWS Application Deployment and Monitoring

Discover the services that enable you to deliver and maintain high-performing apps.

~1 hr
+400 points
Module

AWS Cloud

Explore AWS Cloud and navigate the management interfaces.

~40 mins
+400 points
Module

AWS Cloud Acquisition

Learn the strategies and services that enable successful AWS Cloud buying and adoption.

~40 mins
+600 points
Module

AWS Cloud Basics

Learn deployment models and services of the AWS Cloud.

~1 hr
+200 points
Module

AWS Cloud Practitioner Certification Prep

Use scenarios and interactive flashcards to study for the certification exam.

~20 mins
+500 points
Module

AWS Cloud Security

Use AWS security model and services to keep your applications safe.

~45 mins
+700 points
Module

AWS Compute

Explore AWS compute services that power your applications.

~1 hr 5 mins
+500 points
Module

AWS Databases

Explore AWS database services.

~45 mins
+600 points
Module

AWS Identity and Access Management

Control authentication and authorization in AWS.

~1 hr
+500 points
Module

AWS Networking

Set up the best traffic route for your app on AWS.

~50 mins
+400 points
Module

AWS Optimization

Scale your app to deliver the best user experience.

~50 mins
+500 points
Module

AWS Pricing and Support

Explore the AWS pricing models, strategy, and support.

~45 mins
+600 points
Module

AWS Storage

Implement storage services in your AWS development environment.

~1 hr
+200 points
Module

Accessibility Basics

Learn why it’s important to make technology accessible to everyone.

~25 mins
+200 points
Module

Account Data Strategies

Learn how your sales team can use data to close deals.

~20 mins
+1,100 points
Module

Account Manager Targets in Manufacturing Cloud

Track sales goals and drive sales performance with account manager targets.

~1 hr 15 mins
+100 points
Module

Account-Based Marketing: Quick Look

Learn how to use account-based marketing for demand generation.

~15 mins
+400 points
Module

Accountability & Delegation

Master these dual skills to lead your team to success and maximize your impact.

~1 hr 20 mins
+100 points
Module

Accounting Subledger for Education: Quick Look

Learn the basics about consolidating data between Salesforce and accounting systems.

~10 mins
+400 points
Module

Accounting Subledger for Nonprofits and Educational Institutions

Translate your CRM data revenue into permanent, transparent accounting data.

~55 mins
+600 points
Module

Accounts & Contacts for Lightning Experience

Discover how accounts and contacts work together in Salesforce.

~30 mins
+1,000 points
Module

Accounts & Contacts for Salesforce Classic

Discover how accounts and contacts work together in Salesforce.

~35 mins
+700 points
Module

Action Plans in Financial Services Cloud

Learn how to deliver consistent and compliant client engagement experiences.

~2 hrs 5 mins
+100 points
Module

Admin & BA Job Comparison: Quick Look

Learn what Salesforce admins and business analysts do, and how their roles are different.

~10 mins
+500 points
Module

Administrator Certification Maintenance (Spring '21)

Review updates to Salesforce to maintain your Administrator certification.

~20 mins
+300 points
Module

Administrator Certification Prep: Applications and Activities

Use scenarios and interactive flashcards to study for the admin certification exam.

~40 mins
+300 points
Module

Administrator Certification Prep: Configuration, Setup and Objects

Use scenarios and interactive flashcards to study for the admin certification exam.

~30 mins
+200 points
Module

Administrator Certification Prep: Data and Automation

Use scenarios and interactive flashcards to study for the admin certification exam.

~30 mins
+500 points
Module

Advanced Approvals for Admins

Enhance your approval process with conditional approval logic.

~1 hr 20 mins
+200 points
Module

Advanced Approvals for Sales Reps and Approval Managers

Request, review, and manage approvals for sales.

~20 mins
+400 points
Module

Advanced Customer Journeys

Build engaging journeys for each stage in the customer lifecycle.

~40 mins
+3,100 points
Module

Advanced Formulas

Learn how to write clean, easy-to-understand formulas for complex use cases.

~2 hrs 55 mins
+800 points
Module

Advanced Salesforce Release Readiness Strategies

Learn how to leverage new Salesforce features across your organization.

~50 mins
+200 points
Module

Advanced Territory Management

Learn advanced skills for managing territories, including performance considerations.

~25 mins
+500 points
Module

Advertising Studio Implementation

Learn how to set up and start using Advertising Studio functionality.

~50 mins
+300 points
Module

Age of Makers

Use this game-based curriculum to empower students to transform their communities.

~30 mins
+300 points
Module

Alexa Development Basics

Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.

~35 mins
+300 points
Module

Alignment with Your Manager

Learn how to align with your manager and why it's important for you and your team.

~40 mins
+300 points
Module

Alumni Engagement with Education Cloud

Strengthen alumni connections through marketing automation and online communities.

~30 mins
+300 points
Module

Amazon AppFlow

Securely integrate Salesforce and AWS without code.

~30 mins
+400 points
Module

Annual Planning with Sales Operations

Create a clear path to success for sales teams with the right key performance indicators.

~40 mins
+1,200 points
Module

Apex & .NET Basics

Discover the basics of Apex and its similarities to programming with .NET.

~1 hr 15 mins
+2,100 points
Module

Apex Basics & Database

Use Apex to add business logic and manipulate your data in Salesforce.

~2 hrs 45 mins
+500 points
Module

Apex Basics for Admins

Learn the fundamentals of the Apex programming language.

~1 hr
+1,200 points
Module

Apex Enterprise Patterns: Domain & Selector Layers

Programmatically create powerful queries, perform operations, and invoke business logic.

~1 hr 40 mins
+1,300 points
Module

Apex Enterprise Patterns: Service Layer

Form a durable core for your apps with reusable code and efficient API consumption.

~2 hrs
+1,600 points
Module

Apex Integration Services

Integrate with external apps using Apex REST and SOAP services.

~2 hrs
+1,300 points
Module

Apex Metadata API

Simplify your app’s setup and upgrade experience by working with metadata from Apex.

~1 hr 40 mins
+1,500 points
Module

Apex Testing

Write robust code by executing Apex unit tests.

~45 mins
+1,000 points
Module

Apex Triggers

Write Apex triggers to perform custom database actions.

~1 hr
+200 points
Module

App Customization Lite

Customize your app's page layouts, compact layouts, and actions.

~30 mins
+500 points
Module

App Design and Prototyping

Use research, storytelling, and expert tools to design and prototype your app.

~1 hr
+1,500 points
Module

App Development Without Limits

Avoid limits as you develop scalable apps.

~1 hr 40 mins
+900 points
Module

App Development with Salesforce DX

Use the Salesforce command-line interface to create, convert, and deploy apps.

~3 hrs 15 mins
+400 points
Module

App Licensing and Customer Support for AppExchange

Manage licenses for your app, and provide great customer support.

~1 hr 5 mins
+400 points
Module

App Messaging with MobilePush

Create and send push notifications and location-based messages in Marketing Cloud.

~45 mins
+300 points
Module

App Upgrading for AppExchange

Update your offering and share it with your customers.

~45 mins
+800 points
Module

AppExchange App Development

Roll up your sleeves and develop, package, and test your first AppExchange app.

~1 hr 20 mins
+400 points
Module

AppExchange App Selling

Meet the Salesforce sales team and work with them to sell your app.

~55 mins
+300 points
Module

AppExchange App Strategy

Identify the tools and technologies needed to build your AppExchange app.

~1 hr 15 mins
+500 points
Module

AppExchange App Trial Management

Convert your prospects to customers with a free trial of your AppExchange app.

~1 hr 20 mins
+700 points
Module

AppExchange Basics

Extend the power of Salesforce with solutions and services from AppExchange.

~45 mins
+300 points
Module

AppExchange Checkout

Learn how Checkout helps you manage online payments and monitor sales for your solutions.

~45 mins
+300 points
Module

AppExchange Partner Basics

Build a business on the Salesforce platform with the AppExchange Partner Program.

~1 hr 5 mins
+300 points
Module

AppExchange Partner Business Planning

Target your market, create a go-to-market plan, and build your team for your new business.

~1 hr
+1,200 points
Module

AppExchange Partner Intelligence Basics

Retrieve data related to your managed packages and visualize your data on a dashboard.

~1 hr 20 mins
+500 points
Module

AppExchange Security Review

Devise an app security strategy and prepare for a security review.

~1 hr 55 mins
+800 points
Module

AppExchange Solutions

Find solutions for your business and learn how to install them in your org.

~50 mins
+300 points
Module

Application Integration Patterns for Salesforce Lightning Platform

Explore and analyze Salesforce Lightning Platform integration patterns.

~1 hr 15 mins
+400 points
Module

Application Lifecycle and Development Models

Learn how to use application lifecycle and development models on the Lightning Platform.

~40 mins
+300 points
Module

Application Security Basics

Learn about application security and the job of an application security engineer.

~40 mins
+500 points
Module

Application Security Engineer Responsibilities

Learn how an application security engineer protects applications.

~55 mins
+300 points
Module

Architecture of Salesforce B2C Commerce

Learn the architecture and tools you use to develop for Salesforce B2C Commerce.

~30 mins
+300 points
Module

Artificial Intelligence for Advertisers

Use AI to target ads, identify new audiences, and track performance.

~35 mins
+300 points
Module

Artificial Intelligence for Business

Learn how to use artificial intelligence to meet your business needs.

~30 mins
+200 points
Module

Artificial Intelligence for Customer Service

See how artificial intelligence is changing customer service, from chatbots to analytics.

~20 mins
+200 points
Module

Artificial Intelligence for Marketing

Use AI to create smarter marketing campaigns and scale your business.

~35 mins
+200 points
Module

Artificial Intelligence for Social Media

Track and analyze social sentiment and images using AI in Social Studio.

~20 mins
+2,200 points
Module

Asynchronous Apex

Write more efficient Apex code with asynchronous processing.

~1 hr 50 mins
+300 points
Module

Atlassian Agile Basics

Learn Atlassian's take on agile project management, prioritization, teams, and ceremonies.

~30 mins
+200 points
Module

Atlassian Overview of Agile Frameworks

Get insights from Atlassian on the two most popular agile frameworks: Scrum and Kanban.

~25 mins
+400 points
Module

Audience Segmentation

Segment your audience and deliver the right message to the right person at the right time.

~1 hr 10 mins
+300 points
Module

Audience Studio Basics

Manage consumer data with Audience Studio.

~30 mins
+3,700 points
Module

Aura Components Basics

Use Aura components to build modern web apps with reusable UI components.

~4 hrs
+700 points
Module

Aura Components Core Concepts

Explore key Aura components concepts by comparing them with Visualforce.

~50 mins
+700 points
Module

Aura Components Skills & Tools

Set up your dev environment and get started building Aura components.

~45 mins
+400 points
Module

Aura Components Tips & Gotchas

Learn development tips, tricks, and things to watch out for.

~55 mins
+400 points
Module

Automation Studio Activities

Create automated tasks in Marketing Cloud with activities, SQL queries, and API requests.

~40 mins
+100 points
Module

B2B Administrator Accreditation Maintenance (Summer ‘20)

Review updates to Salesforce to maintain your B2B Administrator accreditation.

~10 mins
+300 points
Module

B2B Commerce on Lightning Experience Data Model

Use the commerce data model to plan, manage, and organize your B2B Commerce stores.

~40 mins
+300 points
Module

B2B Commerce on Lightning Experience Roles, Permissions, and Store Setup

Learn about roles, permissions, and store setup in B2B Commerce on Lightning Experience.

~40 mins
+300 points
Module

B2B Customer Relationship Basics

Learn the ins and outs of B2B companies to tailor a Salesforce solution for their needs.

~30 mins
+200 points
Module

B2B Marketing Analytics Basics

See your marketing and sales data in one place and sell more effectively.

~25 mins
+100 points
Module

B2B Marketing Analytics Plus: Quick Look

Use pre-built Analytics apps to meet your B2B marketing goals.

~10 mins
+200 points
Module

B2B Marketing Analytics for Lightning App

Analyze your marketing data with B2B Marketing Analytics for Lightning App.

~15 mins
+300 points
Module

B2B Solution Architect Cert Prep: Discovery and Integration

Study for the B2B Solution Architect certification.

~1 hr 15 mins
+300 points
Module

B2B Solution Architect Certification Prep: Delivery and Design

Study for the B2B Solution Architect certification.

~1 hr 15 mins
+100 points
Module

B2C & B2B Solution Architect Job Comparison: Quick Look

Learn what a solution architect does and how it differs for B2B and B2C businesses.

~15 mins
+100 points
Module

B2C Commerce Developer Certification Maintenance (Spring '21)

Review updates to maintain your B2C Commerce Developer certification.

~15 mins
+300 points
Module

B2C Solution Architect Cert Prep: Architecture and Integration

Use scenarios and flashcards to study for the certification exam.

~1 hr 15 mins
+300 points
Module

B2C Solution Architect Cert Prep: Discovery and Business Value

Use scenarios and flashcards to study for the certification exam.

~1 hr 5 mins
+500 points
Module

Behavior Change Design to Address Climate Change

Design experiences that influence people to reduce greenhouse gas emissions.

~40 mins
+300 points
Module

Best Practices for Sustainable Design

Use simple tools and strategies to bring sustainable design into your work.

~30 mins
+400 points
Module

Best Practices for Troubleshooting

Identify and solve problems in your org using a proven troubleshooting process.

~40 mins
+300 points
Module

Best Practices for Working from Home

Stay connected and succeed while working from home during COVID-19.

~30 mins
+700 points
Module

Big Object Basics

Learn about big objects, their use cases, and how to create and query them.

~1 hr
+500 points
Module

Blockchain Basics

Learn about blockchain technology and how it's applied in business.

~55 mins
+300 points
Module

Brand Alignment in Distributed Organizations

Learn how to deliver seamless customer engagement with Distributed Marketing.

~30 mins
+400 points
Module

Branded Mobile Apps with Mobile Publisher

Use Mobile Publisher to create and release your own branded mobile app.

~1 hr 5 mins
+400 points
Module

Business Analyst Best Practices

Improve your skills as a business analyst with pro tips from the experts.

~40 mins
+400 points
Module

Business Experimentation

Test your business ideas using well-designed experiments.

~40 mins
+400 points
Module

Business Process Mapping

Increase efficiency and alignment by mapping processes.

~40 mins
+300 points
Module

Business Value of Equality

Understand the societal and business value of having a diverse, inclusive workforce.

~45 mins
+300 points
Module

COVID-19 and Public Health

Learn about COVID-19, the virus that causes it, and the public health response.

~50 mins
+100 points
Module

CPQ Specialist Certification Maintenance (Spring '21)

Review updates to Salesforce to maintain your CPQ Specialist certification.

~15 mins
+600 points
Module

CRM for Salesforce Classic

Get started with navigating Salesforce CRM and personalizing your experience.

~30 mins
+300 points
Module

California Consumer Privacy Act Basics

Learn about the California Consumer Privacy Act (CCPA) and how to comply.

~40 mins
+1,100 points
Module

Call Center Integration for Lightning Experience

Take customer calls by integrating your phone channel and service console.

~35 mins
+400 points
Module

Campaign Basics

Learn how to organize and track marketing efforts with the full potential of campaigns.

~55 mins
+500 points
Module

Campaign Management with Nonprofit Success Pack

Manage all of your constituent engagement efforts with campaigns.

~1 hr 35 mins
+200 points
Module

Campaign Optimization for Marketers

Achieve maximum impact by planning and pacing your media.

~20 mins
+1,500 points
Module

Care Coordination Basics

See how Salesforce Health Cloud makes patient care more collaborative and connected.

~1 hr 5 mins
+400 points
Module

Career Development Planning

Build a career plan and learn how to land a job in the Salesforce ecosystem.

~50 mins
+1,100 points
Module

Case Feed

Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.

~1 hr 15 mins
+1,300 points
Module

Change Data Capture Basics

Synchronize Salesforce records with external data stores by streaming change events.

~1 hr 25 mins
+300 points
Module

Change Set Development Model

Understand application lifecycle management using declarative change sets.

~30 mins
+500 points
Module

Channel Management and Partner Portal Strategy

Learn best practices for channel sales and partner portal management in Sales Cloud.

~50 mins
+400 points
Module

Channel Order App Basics

Use the Channel Order App to submit and manage customer orders.

~50 mins
+400 points
Module

Channel Sales for Partners

Personalize the partner experience to boost channel sales.

~40 mins
+1,300 points
Module

Chatter Administration for Lightning Experience

Get started with Chatter administration in Lightning Experience.

~1 hr 10 mins
+1,700 points
Module

Chatter Administration for Salesforce Classic

Develop a Chatter rollout strategy and help your users get started with enterprise social collaboration.

~1 hr 20 mins
+1,600 points
Module

Chatter for Lightning Experience

Learn how to use Chatter, update your profile, and start collaborating.

~55 mins
+300 points
Module

Civic Engagement in the US

Participate in government and politics through community outreach and voting.

~35 mins
+200 points
Module

Client List Growth with Financial Services Cloud

Grow your business with referrals and metrics.

~40 mins
+2,000 points
Module

Client Management with Financial Services Cloud

Understand households, manage accounts, and track interactions with your customers.

~1 hr 45 mins
+400 points
Module

Cloud Security Engineer Responsibilities

Learn how cloud security engineers design, build, and protect secure cloud solutions.

~40 mins
+300 points
Module

Cloud Security Engineering

Learn how cloud intersects with security in your organization.

~30 mins
+500 points
Module

Coaching & Feedback

Get practical tools and guidance on coaching your team.

~1 hr 40 mins
+300 points
Module

Coding for Web Accessibility

Write code to build accessible user interfaces.

~30 mins
+1,500 points
Module

Collaborative Forecasts Configuration

Set up forecasting features to meet the needs of your sales teams.

~1 hr 10 mins
+1,100 points
Module

Collaborative Forecasts Setup

Set up forecasts to enable users to project sales.

~1 hr 10 mins
+300 points
Module

Command-Line Interface

Learn the basics of working with a command-line interface tool.

~1 hr
+200 points
Module

Commerce Cloud Basics

Give customers a seamless commerce experience that integrates with your backend systems.

~20 mins
+500 points
Module

Commerce Cloud Einstein Implementation

Plan your deployment of Einstein for Salesforce B2C Commerce.

~1 hr 15 mins
+300 points
Module

Commerce Cloud Features

Learn how you can sell, recommend, and manage merchandise with these powerful features.

~15 mins
+100 points
Module

Commerce Cloud Payments: Quick Look

Integrate payments processing and boost conversion rates with Commerce Cloud Payments.

~10 mins
+300 points
Module

Commerce Cloud and the Customer Success Platform

Unify your service and marketing experience with the Salesforce Customer Success Platform.

~30 mins
+100 points
Module

Commerce Cloud: Quick Look

Grow your brand and make every customer interaction count with Commerce Cloud.

~10 mins
+100 points
Module

Commerce PWA Kit & Commerce Managed Runtime: Quick Look

Explore how the PWA Kit and Managed Runtime speed up headless app development.

~10 mins
+300 points
Module

Communication Skills for Customer Service Agents

Learn effective communication techniques and best practices for engaging with customers.

~30 mins
+300 points
Module

Community Project Development with CumulusCI

Start a new development project, and capture and share customizations.

~1 hr
+600 points
Module

Company-Wide Org Settings

Learn about search, regional settings, multiple currencies, and user interface controls.

~25 mins
+400 points
Module

Competitor Tracking in Salesforce

Learn to build and deploy a sales process for gathering valuable competitive insights.

~1 hr
+300 points
Module

Complex B2B Implementations

Review complex B2B scenarios and design multi-cloud solutions.

~1 hr 25 mins
+400 points
Module

Compliant Data Sharing in Financial Services Cloud

Share confidential client data in a secure and compliant manner.

~1 hr 15 mins
+2,700 points
Module

Configurable Bundles in Salesforce CPQ

Learn how to create bundles of products using Salesforce CPQ.

~2 hrs 30 mins
+400 points
Module

Connected App Basics

Learn how connected apps integrate external applications with Salesforce.

~45 mins
+300 points
Module

Connectors for Data Integration

Learn when and how to use connectors for better data integration.

~30 mins
+200 points
Module

Consent Management for Health Cloud

Configure and upload care program consent documents in Health Cloud.

~30 mins
+500 points
Module

Constituent Data Management with Nonprofit Success Pack

Manage all your contacts and connect them to activities, organizations, and each other.

~1 hr 45 mins
+300 points
Module

Constituent Email Management with Nonprofit Success Pack

Learn how to manage email to individuals and small groups more efficiently.

~55 mins
+100 points
Module

Constituent Engagement with Nonprofit Cloud: Quick Look

Discover how to build and grow relationships with donors, supporters, and those you serve.

~10 mins
+500 points
Module

Constituent Management in EDA

Create a 360 degree view of your constituents in EDA.

~1 hr 40 mins
+400 points
Module

Constituent-Centric Data Strategies for Education

Create a data strategy that puts your constituents front and center.

~50 mins
+200 points
Module

Consultants on AppExchange

Find Salesforce experts to help on your projects.

~20 mins
+600 points
Module

Consulting Partner Basics

Plan, build, and manage your business as a Salesforce consulting partner.

~1 hr
+700 points
Module

Consumer Goods Cloud Data Model

Use the Consumer Goods data model to plan, manage, and track your retail activities.

~1 hr 10 mins
+300 points
Module

Consumer Interaction Management

Take the consumer experience to the next level with real-time interaction management.

~25 mins
+400 points
Module

Contact Builder Implementation

Create a data model that gives businesses a single view of their customers.

~45 mins
+300 points
Module

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

~30 mins
+500 points
Module

Contact Center Leadership for Executives

Learn to lead a contact center in the digital era.

~50 mins
+400 points
Module

Contact Center Operations

Optimize agent capacity and create collaborative workplace climates.

~40 mins
+400 points
Module

Contact Center Transformation

Hire, coach, and empower service agents to succeed on any channel.

~45 mins
+400 points
Module

Contact Deletion in Marketing Cloud

Learn how and when to delete contacts in Marketing Cloud.

~40 mins
+300 points
Module

Contact Management Solutions

Find and maintain contact records in Marketing Cloud.

~30 mins
+400 points
Module

Contact Tracer Roles and Responsibilities

Learn how contact tracers help slow the spread of COVID-19.

~1 hr 15 mins
+300 points
Module

Contact Tracing Interviews

Learn how to thoughtfully and effectively conduct a contact tracing interview.

~1 hr 20 mins
+200 points
Module

Contact Tracing Using Work.com

Protect the health of your workforce using manual contact tracing from Work.com.

~30 mins
+400 points
Module

Contact and Account Settings in Nonprofit Success Pack

Set up accounts and contacts in NPSP.

~1 hr 40 mins
+300 points
Module

Content Builder Basics

Learn how Content Builder can help you organize and manage your content.

~35 mins
+300 points
Module

Content Builder Block SDK

Use the Content Builder Block SDK to build a custom content block widget.

~30 mins
+500 points
Module

Content Builder Features

Learn how to use Content Builder to create a library of customized, reusable content.

~55 mins
+500 points
Module

Content Operations and Management

Build a scalable system for delivering effective, high-quality content.

~50 mins
+400 points
Module

Content Publishing with Social Studio

Create and manage social posts to enhance your customer experience.

~1 hr 10 mins
+500 points
Module

Content Strategy Development

Develop a content strategy that aligns your customers’ needs with your business objectives.

~1 hr
+500 points
Module

Continuous Innovation with Copado

Sponsored content: Gather feedback, build a generative culture, and optimize your development process.

~55 mins
+1,700 points
Module

Contract Amendments with Salesforce CPQ

Use Salesforce CPQ to change existing quotes and contracts.

~1 hr 40 mins
+300 points
Module

Conversation Design

Learn to design conversations that build better relationships with customers at scale.

~40 mins
+300 points
Module

Conversations Using WhatsApp in Journey Builder

Communicate with customers using WhatsApp messaging in your journeys.

~30 mins
+500 points
Module

Core AWS Services

Learn the essential building blocks for a high-performing cloud infrastructure.

~55 mins
+300 points
Module

Credential Security

Generate and protect access credentials at your organization.

~30 mins
+300 points
Module

Critical Incident Management at Salesforce

Stay informed during critical incidents and discover incident response best practices.

~30 mins
+200 points
Module

Cross-Cloud Customer Identity and Data Management for Salesforce B2C Commerce

Manage customer identity and data across clouds using solution kits.

~20 mins
+400 points
Module

Culture of Feedback

Discover strategies and tools to help you establish a culture of feedback at your company.

~1 hr 20 mins
+200 points
Module

CumulusCI Basics

Learn about CumulusCI, a toolset for collaboration.

~20 mins
+800 points
Module

CumulusCI Setup

Get set up to use CumulusCI.

~1 hr 25 mins
+700 points
Module

CumulusCI for Managed Packages

Build and share a managed package for your app.

~55 mins
+700 points
Module

CumulusCI for Post-Install Customizations

Incorporate customizations and install your solution.

~1 hr 5 mins
+300 points
Module

Custom Activities in Journey Builder

Explore ready-made Journey Builder activities and build custom activities.

~30 mins
+100 points
Module

Custom Fields: Quick Look

Create fields in Salesforce to capture data for your business needs.

~10 mins
+1,200 points
Module

Custom Metadata Types Basics

Learn what custom metadata types are and develop them with clicks not code.

~1 hr 10 mins
+100 points
Module

Custom Objects: Quick Look

Create custom objects that support the needs of your business.

~15 mins
+400 points
Module

Customer 360 Data Manager Fundamentals

Discover the power of connected customer data.

~55 mins
+500 points
Module

Customer 360 Data Manager Setup

Learn how to set up Customer 360 Data Manager.

~55 mins
+100 points
Module

Customer 360 Guide for Consumer Goods: Quick Look

Explore how Salesforce product integrations accelerate business to meet customer needs.

~10 mins
+100 points
Module

Customer 360 Guide for Discrete Manufacturing: Quick Look

Explore how Salesforce product integrations accelerate account growth.

~10 mins
+100 points
Module

Customer 360 Guide for Retail Banking: Quick Look

Explore Salesforce product integrations to create a unified retail banking experience.

~10 mins
+100 points
Module

Customer 360 Guide for Retail: Quick Look

Explore how Salesforce product integrations create a unified consumer experience.

~5 mins
+100 points
Module

Customer 360 Guides: Quick Look

Explore resources for creating connected customer experiences with Salesforce products.

~5 mins
+200 points
Module

Customer Data Management for Modern Marketers

Create personalized, engaging customer experiences with platform-focused marketing.

~20 mins
+200 points
Module

Customer Data Platform Strategy

Create a customer data platform strategy that delivers marketing success.

~45 mins
+200 points
Module

Customer Data for Marketers

Use different types of customer data to build stronger relationships.

~40 mins
+400 points
Module

Customer Engagement Solutions for Salesforce B2C Commerce

Use solution kits to increase shopper engagement with Marketing Cloud.

~40 mins
+300 points
Module

Customer Journey Basics

Connect your data, departments, and channels to deliver great 1-to-1 customer experiences.

~30 mins
+400 points
Module

Customer Retention for Managers

Learn how to coach agents effectively and create your dream service workforce.

~45 mins
+300 points
Module

Customer Service Solutions for Salesforce B2C Commerce

Use solution kits to give your shoppers better service using Service Cloud.

~30 mins
+200 points
Module

Customer Service in the Fourth Industrial Revolution

Learn about the technologies, trends, and generational shifts impacting contact centers.

~20 mins
+300 points
Module

Customer Success Strategies for AppExchange Partners

Help your customers succeed and turn them into advocates for your solutions.

~45 mins
+300 points
Module

Customer-Centric Data Strategies

Develop an enterprise data strategy that puts customers front and center.

~40 mins
+500 points
Module

Customer-Centric Discovery for Salesforce Partners

Learn customer goals and challenges to build the best strategy for their business.

~45 mins
+500 points
Module

Cyber Hygiene

Practice cyber hygiene to effectively mitigate cyber attacks.

~1 hr
+200 points
Module

Cyber Resilience

Learn how members of the board can promote an organization's cyber resilience.

~20 mins
+500 points
Module

Cyber Resilience During COVID-19

Discover what it means to be cyber resilient during COVID-19.

~50 mins
+400 points
Module

Cybersecurity Architect Responsibilities

Learn how cybersecurity architects design and deploy secure systems.

~50 mins
+200 points
Module

Cybersecurity Architecture

Learn about the role of cybersecurity architecture in an organization.

~20 mins
+200 points
Module

Cybersecurity Compliance Analysis

Learn how compliance intersects with cybersecurity in an organization.

~20 mins
+400 points
Module

Cybersecurity Compliance Analyst Responsibilities

Incorporate cybersecurity standards into your organization's compliance framework.

~40 mins
+600 points
Module

Cybersecurity Principles for Leaders

Understand the impact of cybersecurity risk management decisions for your organization.

~55 mins
+200 points
Module

Cybersecurity Risk Management

Discover what it means to build cybersecurity risk management in an organization.

~20 mins
+300 points
Module

Cybersecurity Risk Manager Responsibilities

Explore a cybersecurity risk manager’s role in identifying, managing, and detecting risks.

~30 mins
+500 points
Module

Cybersecurity Threat Prevention and Response

Learn how to prevent, respond to, and recover from cyber attacks.

~35 mins
+300 points
Module

Cybersecurity Threats and Threat Actors

Increase your awareness of common cybersecurity threats and threat actors.

~30 mins
+300 points
Module

Daily Productivity Tips for Sales

Learn how the best sales reps get more out of their day.

~30 mins
+300 points
Module

Data Analysis in Datorama

Use pivot tables and reports to view and validate data uploaded into Datorama.

~55 mins
+300 points
Module

Data Analysis in Tableau Desktop

Create visualizations to analyze your data.

~50 mins
+300 points
Module

Data Connection in Tableau Desktop

Connect to your data and edit a data source in Tableau Desktop.

~45 mins
+200 points
Module

Data Filtering and Sorting in Tableau Desktop

Get a deeper analysis by filtering and sorting data.

~1 hr
+200 points
Module

Data Insights for Student Recruitment and Admissions

Employ Salesforce reporting and analytics to make informed strategy decisions.

~40 mins
+600 points
Module

Data Management

Learn how to import and export data in Salesforce.

~40 mins
+300 points
Module

Data Management with CumulusCI

Learn how to add a demonstration dataset that can be imported with CumulusCI.

~40 mins
+1,500 points
Module

Data Modeling

Give your data structure with objects, fields, and relationships.

~45 mins
+400 points
Module

Data Presentation and Publication in Tableau Desktop

Build dashboards and stories to gain insights and share your work.

~50 mins
+500 points
Module

Data Processing Engine in Rebate Management

Customize data processing engine definitions to transform data for Rebate Management.

~1 hr 50 mins
+700 points
Module

Data Quality

Discover strategies for assessing and improving the quality of your data in Salesforce.

~1 hr
+3,100 points
Module

Data Security

Control access to data using point-and-click security tools.

~1 hr 50 mins
+200 points
Module

Data Sharing and Collaboration in Tableau Online

Share your data views with others and collaborate on them through comments.

~30 mins
+100 points
Module

Data Storage for Educational Institutions: Quick Look

Create a data storage strategy for your school.

~10 mins
+300 points
Module

Data Storytelling with Tableau Public

Visualize data on any topic, share your data story worldwide, and get inspired.

~30 mins
+300 points
Module

Data Studio Basics

Learn about consumer data consent and secure data-sharing.

~30 mins
+300 points
Module

Data Sync Between Orgs with MuleSoft Composer

Build and run a flow to sync account data between two Salesforce orgs.

~1 hr
+400 points
Module

Data Uploading In Datorama

Discover three ways to upload data in Datorama.

~50 mins
+300 points
Module

Data Visualization in Tableau Online

Create, edit, and save custom views in Tableau Online.

~45 mins
+400 points
Module

Data Visualization with Datorama

Use Datorama dashboards, pages, and widgets to view marketing data.

~50 mins
+400 points
Module

Data and Identity in Salesforce CDP

Learn the fundamentals of data mapping, identity resolution, and unified records.

~40 mins
+400 points
Module

Database & .NET Basics

Take what you know about SQL and apply that to SOQL, SOSL, and DML in Apex.

~1 hr 5 mins
+300 points
Module

Datasets and Dashboards in B2B Marketing Analytics

Use datasets, lenses, and dashboards to organize and analyze your marketing data.

~45 mins
+400 points
Module

Datorama Reports for Marketing Cloud

Generate, view, and share detailed campaign-level data using Datorama Reports.

~40 mins
+400 points
Module

Datorama for Marketing

Connect all your marketing data in one centralized platform.

~1 hr 20 mins
+300 points
Module

Deep Learning and Natural Language Processing

Get an introduction to natural language processing and the basics of deep learning.

~2 hrs
+200 points
Module

Demo Delivery Essentials

Prep and practice for a perfect demo delivery using techniques from Salesforce experts.

~20 mins
+200 points
Module

Demo Storytelling

Craft a compelling customer story with personas, characters, and storyboards.

~20 mins
+300 points
Module

Democratized Innovation through Citizen Integration

Learn why and how citizen integrators are important to the success of your business.

~40 mins
+300 points
Module

Design Thinking for Sales

Discover what your prospects need so you can sell more effectively.

~25 mins
+300 points
Module

Designing for Web Accessibility

Learn strategies for creating accessible web products.

~30 mins
+2,100 points
Module

Developer Console Basics

Get to know the Salesforce web-based integrated development environment (IDE).

~1 hr 25 mins
+300 points
Module

Digital Advertising Transformed with Customer Data

Build a successful digital advertising strategy with an audience-based approach.

~30 mins
+100 points
Module

Digital Advertising: Quick Look

Learn how to deliver successful digital advertising campaigns.

~15 mins
+300 points
Module

Digital Asset Security

Secure your logins, devices, and internet use.

~30 mins
+200 points
Module

Digital Banking Basics

Learn about key industry trends and how banks can use Salesforce to adapt to them.

~25 mins
+300 points
Module

Digital Engagement

Engage with customers on any device to deliver exceptional experiences.

~45 mins
+400 points
Module

Digital Marketing Roadmap Development

Assess your program and digital maturity as you develop your marketing roadmap.

~40 mins
+200 points
Module

Digital Transformation

Explore trends causing companies to transform their products and customer relationships.

~20 mins
+100 points
Module

Digital Transformation at Educational Institutions: Quick Look

Learn how a strategic approach to data improves digital experiences for constituents.

~10 mins
+2,400 points
Module

Discounting Tools in Salesforce CPQ

Automate discounts in CPQ based on volume or bundling.

~2 hrs 25 mins
+1,600 points
Module

Dispatcher Console for Admins

Make your field service dispatchers more productive with a customized console.

~1 hr
+400 points
Module

Distributed Marketing Administration

Discover the power of Distributed Marketing and how to implement it.

~1 hr 10 mins
+300 points
Module

Distributed Marketing Features

Learn to send branded, personalized messages to customers with Distributed Marketing.

~1 hr
+500 points
Module

Donation Management Basics with Nonprofit Success Pack

Learn how to manage donations with Nonprofit Success Pack.

~1 hr 55 mins
+400 points
Module

Donation Soft Credit Management with Nonprofit Success Pack

Assign credit for a donation to one or more people who are not the donor.

~1 hr 25 mins
+400 points
Module

Donor Insights with Education Cloud

Employ lead generation strategies and analytics to deepen relationships with donors.

~1 hr
+400 points
Module

Drucker School—Balanced Scorecard

Use a balanced scorecard to track your progress and get your company aligned.

~1 hr
+500 points
Module

Drucker School—Business Performance Basics

Create a blueprint for your organizational actions by answering five questions.

~1 hr
+700 points
Module

Drucker School—Customer & Market Strategy

Turn your organization into a customer and market-driven powerhouse with these insights.

~1 hr 45 mins
+400 points
Module

Drucker School—Information Competency

Learn best practices for improving information quality for your company.

~40 mins
+500 points
Module

Drucker School—Organizational Change Leadership

Stay competitive with the Drucker principles for driving change within your organization.

~1 hr 15 mins
+600 points
Module

Duplicate Management

Resolve and prevent duplicates to increase user confidence in your data.

~45 mins
+400 points
Module

EDA Configuration and Data Import

Configure EDA to support your educational institution's needs.

~55 mins
+400 points
Module

EDA Reports

Build reports to get the most out of your education data.

~1 hr 35 mins
+300 points
Module

Education Architecture Setup

Learn how to set up your campus with Education Data Architecture (EDA).

~1 hr
+300 points
Module

Education Data Architecture Basics

Learn how Education Data Architecture (EDA) can help your educational institution.

~45 mins
+100 points
Module

Effective Emails: Quick Look

Get best practices for sending effective business emails.

~10 mins
+300 points
Module

Einstein Analytics and Discovery Consultant Cert Prep: Data Layer and Admin

Use scenarios and flashcards to study for the certification exam.

~45 mins
+200 points
Module

Einstein Analytics and Discovery Consultant Cert Prep: Design & Discovery

Use scenarios and interactive flashcards to study for the consultant certification exam.

~30 mins
+200 points
Module

Einstein Analytics and Discovery Consultant Cert Prep: Security & Implementation

Use scenarios and interactive flashcards to study for the consultant certification exam.

~30 mins
+300 points
Module

Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

~30 mins
+200 points
Module

Einstein Basics for Pardot Lightning App

Learn the basics of Pardot Einstein to provide new insights to marketing and sales users.

~20 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~40 mins
+300 points
Module

Einstein Case Classification

Improve case data with predictive intelligence and save your support agents time.

~30 mins
+200 points
Module

Einstein Content Selection Basics

Use AI to select the best email content for your subscribers.

~20 mins
+500 points
Module

Einstein Content Selection Solutions

Solve common content challenges using Einstein Content Selection.

~1 hr 20 mins
+300 points
Module

Einstein Conversation Insights for Sales

Use call coaching technology to help sales reps boost performance.

~25 mins
+300 points
Module

Einstein Discovery Basics

Get AI-powered insights into your data using Einstein Discovery.

~50 mins
+300 points
Module

Einstein Discovery Stories

Investigate descriptive and comparative insights in Einstein Discovery stories.

~50 mins
+300 points
Module

Einstein Discovery Story Insights

Explore diagnostic insights, predictions, and improvements in Einstein Discovery stories.

~45 mins
+100 points
Module

Einstein Discovery for Reports: Quick Look

Dive deeper into your report data to surface new insights.

~10 mins
+300 points
Module

Einstein Email and Web Recommendations

Personalize email, mobile, and web content with AI-powered insights in Marketing Cloud.

~50 mins
+500 points
Module

Einstein Intent API Basics

Build a deep-learning custom model to categorize text and automate business processes.

~1 hr 25 mins
+200 points
Module

Einstein Next Best Action

Recommend offers and actions at the point of maximum impact.

~30 mins
+300 points
Module

Einstein Prediction Service

Use Einstein Prediction Service to make predictions and improvements in applications.

~35 mins
+300 points
Module

Einstein Product Recommendations for Commerce Cloud

Increase sales by giving your customers personalized recommendations as they shop.

~2 hrs 5 mins
+300 points
Module

Einstein Relationship Insights Basics

Use AI to deepen relationships with customers and boost sales and productivity.

~55 mins
+300 points
Module

Einstein Reply Recommendations for Service

Solve cases smartly with Einstein Reply Recommendations.

~30 mins
+500 points
Module

Einstein for Marketers

Boost your digital marketing with AI in Marketing Cloud.

~55 mins
+400 points
Module

Einstein for Marketing Cloud Basics

Get to know the Einstein features in Marketing Cloud.

~45 mins
+300 points
Module

Einstein for Service Rollout Strategies

Create rollout strategies to solve cases quickly with AI.

~30 mins
+100 points
Module

Einstein for Service: Quick Look

Use AI to improve customer service and boost team productivity.

~10 mins
+300 points
Module

Email Creation and Sending

Learn the three steps to creating effective marketing emails.

~35 mins
+400 points
Module

Email Deliverability Concepts

Learn key terms and best practices to maintain good deliverability and IP reputation.

~40 mins
+200 points
Module

Email Deliverability Essentials

Improve your email deliverability to generate more email marketing revenue.

~20 mins
+500 points
Module

Email Marketing Strategies

Discover best practices to use when designing and sending an email.

~1 hr 20 mins
+400 points
Module

Email Send Speed Optimization

Optimize your data and content to send Marketing Cloud emails faster.

~40 mins
+200 points
Module

Email Studio Basics

Tour Email Studio and discover tools to manage subscribers and create personalized emails.

~40 mins
+300 points
Module

Embedded Service SDK for Mobile Apps

Extend your native Android or iOS app to include features like knowledge, case management, and chat.

~1 hr 15 mins
+300 points
Module

Emotional Intelligence

Use self-awareness and self-management to strengthen relationships and be more productive.

~30 mins
+400 points
Module

Empathetic Leadership

Lead with empathy during COVID-19.

~40 mins
+400 points
Module

Engagement & Retention

Attract and retain talent through daily, consistent engagement.

~1 hr 20 mins
+300 points
Module

Engagement Plans and Levels in Nonprofit Success Pack

Create tasks and group constituents automatically with engagement plans and levels.

~40 mins
+300 points
Module

Engagement Splits in Journey Builder using AMPscript

Create journeys based on engagement with email links that use AMPscript.

~30 mins
+1,100 points
Module

Enhanced Transaction Security

Monitor events, enforce policies, and get instant notifications based on rules you create.

~1 hr 10 mins
+700 points
Module

Entitlement Management

Deliver on the promise of great service to your customers with rules you create.

~1 hr 15 mins
+800 points
Module

Entitlement Management for Lightning Experience

Use entitlements to ensure your customers receive top-notch service.

~1 hr 30 mins
+300 points
Module

Equality Ally Strategies

Learn practical ways you can become an ally and promote Equality for all.

~40 mins
+400 points
Module

Essential Business Analyst Skills

Explore fundamental skills that drive successful projects.

~45 mins
+100 points
Module

Ethical Model Development with Einstein Discovery: Quick Look

Create machine learning models that are ethical and accountable.

~10 mins
+300 points
Module

Ethics and Integrity for Salesforce Partners

Learn about legal and ethical expectations for Salesforce partners.

~30 mins
+300 points
Module

Ethics by Design

Learn about ethical design and how to incorporate it into technology development.

~30 mins
+300 points
Module

European Union Privacy Law Basics

Learn about the General Data Protection Regulation (GDPR) and how to comply.

~45 mins
+300 points
Module

Event Monitoring

Discover insights into your Salesforce org with this powerful monitoring feature.

~35 mins
+400 points
Module

Event Monitoring Analytics App

Use a powerful prebuilt app to visualize your Salesforce event log data.

~1 hr
+400 points
Module

Executive Security Awareness

Get best practices to safeguard executives from cybersecurity attacks.

~40 mins
+300 points
Module

Experience Cloud Basics

Use Experience Cloud to connect with your customers and partners.

~40 mins
+200 points
Module

Experience Cloud Sites in Financial Services Cloud

Understand what Experience Cloud sites are, enable them in your org, and create your first site.

~40 mins
+800 points
Module

External Services

Connect an external service to Salesforce and invoke methods based on that service.

~1 hr 10 mins
+100 points
Module

Fast App Development: Quick Look

Learn how the Customer 360 Platform has innovation and flexibility built right in.

~5 mins
+300 points
Module

Fearless Teaming

Learn how psychological safety and courage help create high-performing teams.

~40 mins
+1,100 points
Module

Field Service Basics

Learn about Field Service and set service territories.

~1 hr 15 mins
+300 points
Module

Field Service Center Customization

Customize, track, and report on your mobile service workflow.

~1 hr 30 mins
+1,300 points
Module

Field Service Dispatcher Console for Dispatchers

Use the dispatcher console to manage appointments, schedules, service resources, and maps.

~1 hr 30 mins
+800 points
Module

Field Service Mobile

Connect mobile workers to your field service organization with this all-in-one mobile app

~1 hr 10 mins
+400 points
Module

Field Service Optimization

Maximize your schedule to get more work done, faster.

~1 hr 15 mins
+600 points
Module

Field Service Preventive Maintenance

Track the installation, replacement, and periodic maintenance of your customers' assets.

~50 mins
+1,200 points
Module

Field Service Scheduling

Manage your schedule to maximize customer satisfaction and field service productivity.

~1 hr 10 mins
+400 points
Module

Filter-Based Predictions with Einstein Prediction Builder

Learn how to build a filter-based prediction.

~1 hr 20 mins
+300 points
Module

Financial Services Cloud Basics

Learn how to use Financial Services Cloud and customize it for your business.

~30 mins
+300 points
Module

Financial Services Cloud Customization

Learn how to set up Financial Services Cloud for your unique business.

~1 hr 5 mins
+400 points
Module

Financial Services Cloud Data Modeling

Structure your financial services data with objects, fields, and relationships.

~40 mins
+200 points
Module

Financial Services Cloud Release Readiness

Learn about the Salesforce release cycle and how to prepare your org for a new release.

~40 mins
+400 points
Module

Financial Services Cloud for Salesforce Partners

Learn how Financial Services Cloud helps businesses solve their biggest challenges.

~50 mins
+200 points
Module

Financial Services Cloud for Users

Learn the basics of working in Financial Services Cloud and watch your productivity soar.

~35 mins
+400 points
Module

Financial Wellbeing

Learn financial best practices on your path to prosperity.

~40 mins
+200 points
Module

Flow Basics

Explore Flow Builder and learn when to use flows to automate your business processes.

~20 mins
+1,700 points
Module

Flow Builder

Get to know Flow Builder and learn to automate your business process with a flow.

~2 hrs 5 mins
+600 points
Module

Flow Testing and Distribution

Learn how to test and distribute a flow to users.

~45 mins
+1,500 points
Module

Flow Troubleshooting

Diagnose and fix common flow issues.

~45 mins
+1,500 points
Module

Formulas and Validations

Tailor your apps without writing code by using point-and-click logic.

~45 mins
+300 points
Module

Fusion Risk Management Strategies for Workplace Reopening

Sponsored content: Build resilience into your plan to reopen your workplace.

~30 mins
+500 points
Module

Future Trailblazer Challenge

Volunteer to inspire local students to solve the Sustainable Development Goals.

~1 hr
+600 points
Module

Git and GitHub Basics

Learn about version control systems and practice using Git and GitHub.

~1 hr 50 mins
+300 points
Module

GloVe and Word Vectors for Sentiment Analysis

Dive deeper into word vectors using GloVe.

~2 hrs 55 mins
+500 points
Module

Google Analytics 360 Integration for Marketing Cloud

Get better insights from your data and build deeper relationships with your customers.

~1 hr 15 mins
+300 points
Module

Google Analytics 360 Integration for Sales Cloud

Combine offline and online data for better insights and deeper customer relationships.

~30 mins
+500 points
Module

Google Analytics Basics

Sign up for a Google Analytics account, set your goals, and link with AdWords.

~1 hr 30 mins
+400 points
Module

Google Analytics Reports & Dashboards

Get key insights for your site with out-of-the-box Google Analytics reports & dashboards.

~35 mins
+300 points
Module

Google Sheets Data Sync with MuleSoft Composer

Build and run a flow to sync marketing data in Salesforce with Google Sheets.

~55 mins
+300 points
Module

Governance Basics

Learn the Salesforce approach to managing technology projects and teams.

~40 mins
+500 points
Module

Grants Management with Salesforce

Manage the lifecycle of grants and drive impact.

~1 hr 35 mins
+300 points
Module

Great Management

Learn the five characteristics of management at Salesforce and start your manager journey.

~45 mins
+800 points
Module

HTML5 & Hybrid

Build Cordova-based hybrid mobile apps using HTML5 and Salesforce Mobile SDK.

~1 hr 20 mins
+200 points
Module

Headless Commerce Basics

Improve your storefront development process with headless commerce.

~20 mins
+300 points
Module

Headless Developer Tools for Salesforce B2C Commerce

Use the B2C Commerce sample app to speed your headless application development.

~30 mins
+500 points
Module

Headless Implementation Strategies for Salesforce B2C Commerce

Explore the personnel, components, and resources you need for a headless implementation.

~50 mins
+1,200 points
Module

Health Cloud Care Plans

Customize care plans to meet your organization's business needs.

~1 hr 20 mins
+1,500 points
Module

Health Cloud Care Programs

Enroll patients in Care Programs to increase adherence and drive better health outcomes.

~1 hr 5 mins
+700 points
Module

Health Cloud Data Models

Learn how to use the various data models available in Health Cloud.

~1 hr 5 mins
+300 points
Module

Health Cloud Patient Data Displays

Tailor the health timeline, patient card, and list filters to cover your patients’ needs.

~1 hr
+1,100 points
Module

Health Cloud Provider Relationships and Search

Use relationship cards and search to match patients with the right providers.

~50 mins
+300 points
Module

Health Cloud Setup Basics

Learn how to set up Salesforce Health Cloud for your unique organization.

~25 mins
+200 points
Module

Health Cloud Utilization Management

Streamline utilization management business processes for better member care management.

~20 mins
+300 points
Module

Health Cloud for Med Tech Sales

Boost your med tech sales with Health Cloud intelligent sales features.

~30 mins
+300 points
Module

Health Cloud for Payers

Learn how to deliver fantastic member experiences with Health Cloud for Payers.

~30 mins
+400 points
Module

Health Coaching for Contact Tracers

Use health coaching tools and build rapport as a contact tracer.

~1 hr 35 mins
+400 points
Module

Healthy Eating with Salesforce’s Executive Chef

Get info, tips, and recipes to make delicious plant-rich meals.

~1 hr 13 mins
+200 points
Module

Help Portal Navigation

Learn MVP-tested strategies for getting quick answers to tech support questions.

~20 mins
+100 points
Module

Heroku Architecture Designer Certification Maintenance (Summer '21)

Review updates to Heroku to maintain your Heroku Architecture Designer certification.

~10 mins
+100 points
Module

Heroku Certified Architecture Designer Maintenance (Summer ‘20)

Review updates to Heroku to maintain your Heroku Architecture Designer certification.

~10 mins
+400 points
Module

Heroku Enterprise Basics

Learn the basics of how and when to use the Heroku Enterprise platform.

~1 hr 10 mins
+400 points
Module

Heroku Flow

Use Heroku Flow to manage continuous delivery in app development

~1 hr
+300 points
Module

High Velocity Sales Basics

Boost inside sales productivity and manage for success with High Velocity Sales.

~30 mins
+300 points
Module

High Velocity Sales for Sales Managers

Help reps sell faster with sales cadences.

~35 mins
+400 points
Module

High Velocity Sales for Sales Reps

Accelerate your inside sales process with a high-productivity workspace.

~35 mins
+500 points
Module

Hiring Military Spouses

Discover the benefits of hiring military spouses for a diverse and resilient workforce.

~50 mins
+300 points
Module

Hiring Practices for Sales Teams

Learn interview techniques to identify the best sales talent for your company.

~30 mins
+500 points
Module

Holiday Promotions Planning with Salesforce B2C Commerce

Review the past year's holiday season to strategize your promotions for next year.

~50 mins
+500 points
Module

Holiday Season Readiness with Salesforce B2C Commerce

Make sure your B2C Commerce storefront is ready for the next holiday shopping season.

~1 hr 35 mins
+400 points
Module

Holistic Student Support with Student Success Hub

Use Salesforce's K-12 solutions to deliver equitable and holistic student support.

~1 hr 35 mins
+500 points
Module

Human Services with Nonprofit Cloud Case Management

Streamline day-to-day tasks and improve client service with Nonprofit Cloud.

~1 hr 45 mins
+400 points
Module

IdeaExchange Basics

Help shape the Salesforce product roadmap by posting, sharing, and prioritizing ideas.

~40 mins
+300 points
Module

Identity Basics

Secure your org so users can log in once to access a variety of apps, orgs, and services.

~45 mins
+400 points
Module

Identity Connect Basics

Leverage Microsoft Active Directory to manage your Salesforce users.

~55 mins
+2,200 points
Module

Identity for Customers

Use Salesforce Identity to engage your customers and attract new ones.

~1 hr 15 mins
+800 points
Module

Identity for Mobile-Centric Customers

Create a login experience designed for mobile interaction.

~1 hr 20 mins
+400 points
Module

Impact Management Basics

Apply Impact Management practices to accelerate your organization’s mission.

~40 mins
+300 points
Module

Impact Management for Humanitarian Organizations

Apply Impact Management practices to address humanitarian crises.

~30 mins
+200 points
Module

Impact of Unconscious Bias

Recognize unconscious bias and its impact on employee performance.

~30 mins
+200 points
Module

Impacts of the Fourth Industrial Revolution

Learn how the Fourth Industrial Revolution affects business, society, and individuals.

~20 mins
+400 points
Module

Incident Responder Responsibilities

Incorporate incident response into your security program.

~45 mins
+200 points
Module

Incident Response

Learn how incident response improves an organization’s cybersecurity.

~20 mins
+500 points
Module

Inclusive Design

Foster innovation with inclusive design principles.

~50 mins
+300 points
Module

Inclusive Leadership Practices

Use the five principles of inclusive leadership to create a culture of Equality at work.

~35 mins
+500 points
Module

Inclusive Marketing Practices

Use the six principles of inclusive marketing to create a culture of Equality.

~50 mins
+300 points
Module

Increased Productivity with Einstein Search

Use Einstein Search to work faster, smarter, and more efficiently in Salesforce.

~40 mins
+100 points
Module

Industries CPQ Developer Certification Maintenance (Summer '21)

Review updates to maintain your Industries CPQ Developer certification.

~10 mins
+200 points
Module

Industry Blueprints for Partners

Understand how blueprints help you build industry solutions and meet customer needs.

~20 mins
+300 points
Module

Innovation Basics

Cultivate the right behaviors and team to ignite innovation in your organization.

~45 mins
+300 points
Module

Innovation Customer Discovery

Learn tactics for rapid research that will help you better understand your customers.

~1 hr 5 mins
+300 points
Module

Innovation Ideation & Prototyping

Work as a team to generate and prioritize ideas and build rapid prototypes.

~55 mins
+300 points
Module

Innovation Project Definition

Define a problem that requires fresh thinking and scope your innovation project.

~45 mins
+300 points
Module

Innovation Solution

Learn how to craft a compelling solution story, business case, and implementation plan.

~50 mins
+1,400 points
Module

Insurance Agent Console for Sales and Service

Learn how the insurance platform can help deliver connected customer experiences.

~1 hr 45 mins
+400 points
Module

Insurance for Financial Services Cloud Admin Advanced Features

Optimize your Insurance for Financial Services Cloud setup with advanced configurations.

~1 hr 25 mins
+600 points
Module

Insurance for Financial Services Cloud Admin Essentials

Deliver connected customer experiences with the insurance platform.

~1 hr 55 mins
+500 points
Module

Insurance for Financial Services Cloud Data Model Basics

Use the insurance data model to plan, manage, and track your insurance business.

~50 mins
+300 points
Module

Intelligent Marketing, Sales, and Customer Service for Banks

Learn how the Salesforce platform transforms banking in the Age of the Customer.

~30 mins
+400 points
Module

Intelligent Referrals and Scoring with Financial Services Cloud

Prioritize relationships across lines of business with referral management.

~1 hr 15 mins
+200 points
Module

Interaction Studio Basics

Discover real-time personalization and interaction management and prep for implementation.

~30 mins
+300 points
Module

Interactive Content Using AMP for Email

Add interactivity and real-time updates to emails using AMP code.

~30 mins
+400 points
Module

Interactive Email Forms

Gather customer data directly from your email using Interactive Email Forms in Marketing Cloud.

~55 mins
+300 points
Module

Interoperability and the Clinical Data Model

Explore the basics of interoperability and the FHIR R4-aligned clinical data model.

~30 mins
+500 points
Module

Interview Strategies

Prepare for your interview through research and practice.

~50 mins
+300 points
Module

JavaScript Dev I Cert Prep: Browsers, Async Programming, Server Side JavaScript

Use scenarios and interactive flashcards to study for the JavaScript certification exam.

~15 mins
+200 points
Module

JavaScript Dev I Cert Prep: Debugging, Error Handling, Testing

Use scenarios and interactive flashcards to study for the JavaScript certification exam.

~20 mins
+300 points
Module

JavaScript Dev I Cert Prep: Variables, Collections, Functions, Classes

Use scenarios and interactive flashcards to study for the JavaScript certification exam.

~30 mins
+100 points
Module

JavaScript Developer I Certification Maintenance (Summer '21)

Review updates to Salesforce to maintain your JavaScript Developer 1 certification.

~10 mins
+600 points
Module

JavaScript Skills for Salesforce Developers

Learn key JavaScript skills and how they apply to writing Lightning web components.

~1 hr 15 mins
+300 points
Module

Jira Data Sync with MuleSoft Composer

Build and run a flow to sync customer service cases in Salesforce with issues in Jira.

~1 hr 10 mins
+400 points
Module

Jobs to Be Done Framework for Designers

Explore the Jobs to be Done framework for relationship design.

~40 mins
+100 points
Module

Joined Reports: Quick Look

Create joined reports for a broad view of your data across objects or conditions.

~15 mins
+300 points
Module

Journey Builder Basics

Get started with the Journey Builder app.

~30 mins
+400 points
Module

Journey Builder Campaigns

Plan, build, and launch a welcome campaign in Journey Builder.

~40 mins
+300 points
Module

Journey Campaign Analytics and Optimization

Improve your journey campaigns and measure their performance.

~30 mins
+500 points
Module

Journey Mapping

Improve your solution design by mapping how customers experience your product or service.

~50 mins
+500 points
Module

K-12 Architecture Kit Administration Basics

Set up and configure K-12 Architecture Kit to connect educators and families.

~1 hr 40 mins
+200 points
Module

Key Management

Control key generation and security with key management solutions.

~20 mins
+300 points
Module

Knowledge Basics for Lightning Experience

Use Lightning Knowledge to create a knowledge base for better customer service.

~30 mins
+1,200 points
Module

Knowledge Basics for Salesforce Classic

Help employees and customers find answers fast with an online, searchable knowledge base.

~1 hr 15 mins
+400 points
Module

Knowledge Search Basics

Learn how search works in Salesforce Knowledge and customize your org for better results.

~1 hr 10 mins
+500 points
Module

Knowledge-Centered Service with Service Cloud

Handle customer requests using the Knowledge-Centered Service methodology.

~1 hr
+200 points
Module

LEVERS of Change Model

Explore a model to create and manage change in your organization.

~30 mins
+400 points
Module

Large Data Volumes

Plan for and work with large data volumes within Salesforce.

~1 hr 20 mins
+300 points
Module

Lead Generation for Marketers

Grow your business with lead generation.

~30 mins
+300 points
Module

Lead Nurturing Campaigns

Build relationships and retain customers with lead nurturing campaigns.

~25 mins
+600 points
Module

Lead to Cash Sales Features

Optimize Salesforce with the right combination of products for your sales teams.

~1 hr
+1,200 points
Module

Leads & Opportunities for Lightning Experience

Learn to power your sales process with leads and opportunities in Salesforce.

~1 hr 15 mins
+1,000 points
Module

Leads & Opportunities for Salesforce Classic

Learn how you can power your sales process with leads and opportunities in Salesforce.

~30 mins
+400 points
Module

Licensing, Permitting, and Inspections with Public Sector Solutions

Increase citizen engagement and streamline internal workflows for public offices.

~45 mins
+700 points
Module

Lightning Alternatives to JavaScript Buttons

Discover Lightning-friendly solutions for your JavaScript button use cases.

~1 hr
+2,100 points
Module

Lightning App Builder

Build custom pages for Lightning Experience quickly with point-and-click tools.

~1 hr 35 mins
+1,100 points
Module

Lightning Data Service Basics for Aura Components

Read and modify records in your components.

~1 hr 40 mins
+400 points
Module

Lightning Design System Basics

Get started using the Lightning Design System to build Salesforce apps.

~40 mins
+300 points
Module

Lightning Experience Basics

Discover how Lightning Experience benefits your business and learn how to launch it to your Salesforce users.

~55 mins
+2,300 points
Module

Lightning Experience Customization

Customize the Lightning Experience user interface without writing any code.

~2 hrs 50 mins
+500 points
Module

Lightning Experience Development

Understand how our new UX impacts Apex, Visualforce, APIs, and more.

~1 hr 20 mins
+500 points
Module

Lightning Experience Features

Examine new sales tools for managing Leads, Opportunities, and more.

~1 hr 40 mins
+300 points
Module

Lightning Experience Performance Optimization

Improve your Lightning Experience to help users work faster.

~30 mins
+1,000 points
Module

Lightning Experience Productivity

Learn tips to boost your daily productivity in Lightning Experience.

~1 hr 15 mins
+300 points
Module

Lightning Experience Rollout

Develop a strategy to transition your org to Lightning Experience and roll out the new user interface to your users.

~55 mins
+600 points
Module

Lightning Experience for Sales

Drive adoption of sales features through customizations that work best for your company.

~1 hr
+800 points
Module

Lightning Experience for Salesforce Classic Users

Get comfortable with Lightning Experience so you can get back to work.

~1 hr 5 mins
+200 points
Module

Lightning Experience for Salesforce Mobile App

Learn how the power of Lightning will transform the Salesforce Mobile App.

~20 mins
+500 points
Module

Lightning Knowledge Migration

Unlock the full power of Knowledge by migrating to Lightning Knowledge.

~1 hr 35 mins
+1,300 points
Module

Lightning Knowledge Setup and Customization

Create record types and page layouts to optimize Lightning Knowledge for your business.

~2 hrs 5 mins
+1,700 points
Module

Lightning Platform API Basics

Get to know the Salesforce Lightning Platform APIs and learn to integrate your data.

~2 hrs
+1,100 points
Module

Lightning Web Component Troubleshooting

Learn basic troubleshooting techniques for Lightning web components using Chrome DevTools.

~45 mins
+1,300 points
Module

Lightning Web Components Basics

Build reusable, performant components that follow modern web standards.

~1 hr 10 mins
+500 points
Module

Lightning Web Components Tests

Test Lightning web components with Jest.

~1 hr 45 mins
+1,500 points
Module

Lightning Web Components and Salesforce Data

Develop Lightning web components that interact with data in your Salesforce org.

~1 hr 10 mins
+600 points
Module

Lightning Web Components for Aura Developers

Leverage your Aura components skills to learn about Lightning web components.

~1 hr 10 mins
+1,300 points
Module

Lightning Web Components for Visualforce Developers

Discover how your Visualforce knowledge applies to Lightning Web Components.

~1 hr 20 mins
+400 points
Module

Loyalty Programs and Loyalty Management

Learn how loyalty programs keep customers coming back.

~40 mins
+300 points
Module

Major Donor Relationship Management with Education Cloud

Streamline donor management with list views, Kanban, Path, and mobile access.

~50 mins
+600 points
Module

Manufacturing Cloud Admin Essentials

Set up and configure Manufacturing Cloud features for your business.

~1 hr 5 mins
+100 points
Module

Marketing Analytics: Quick Look

Learn how to use data to improve marketing performance.

~15 mins
+400 points
Module

Marketing Automation Strategies

Learn to scale your marketing efforts using first-party data, templates, and automations.

~55 mins
+500 points
Module

Marketing Cloud APIs

Create your ideal integration with the Marketing Cloud REST and SOAP APIs.

~50 mins
+200 points
Module

Marketing Cloud Account Optimization

Review your account setup, risk factors, and data hygiene for peak sending performance.

~20 mins
+300 points
Module

Marketing Cloud Admin Certification Prep: Marketing, Channels, and Maintenance

Use scenarios and flashcards to study for the Marketing Cloud certification exam.

~30 mins
+300 points
Module

Marketing Cloud Admin Certification Prep: Setup and Data

Use scenarios and flashcards to study for the Marketing Cloud certification exam.

~30 mins
+100 points
Module

Marketing Cloud Administrator Certification Maintenance (Winter ‘21)

Review updates to maintain your Marketing Cloud Administrator certification.

~10 mins
+300 points
Module

Marketing Cloud Basics

Explore our powerful suite of products and start building your digital marketing strategy.

~30 mins
+300 points
Module

Marketing Cloud Business Planning for Partners

Create a Marketing Cloud team that's the right size and shape for your consulting projects.

~30 mins
+400 points
Module

Marketing Cloud Connect Setup

Configure Salesforce CRM and Marketing Cloud to share key data across your clouds.

~1 hr 10 mins
+500 points
Module

Marketing Cloud Contact Management

Use Contact Builder to manage your Marketing Cloud contacts.

~50 mins
+500 points
Module

Marketing Cloud Data Management

Create a data model and organize your data in Marketing Cloud.

~50 mins
+400 points
Module

Marketing Cloud Developer Basics

Get to know the tools and technologies you use to develop for Marketing Cloud.

~1 hr 15 mins
+100 points
Module

Marketing Cloud Email Specialist Certification Maintenance (Spring '21)

Review updates to Salesforce to maintain your Email Specialist certification.

~15 mins
+500 points
Module

Marketing Cloud Products

Connect with the right person, the right way, at the right time with Marketing Cloud.

~1 hr
+500 points
Module

Marketing Cloud Programmatic Languages

Get to know the programmatic languages for Marketing Cloud.

~50 mins
+300 points
Module

Marketing Cloud Release Readiness

Review the Marketing Cloud release schedule and prepare for releases.

~30 mins
+400 points
Module

Marketing Cloud Resources

Discover tools to help you succeed with Marketing Cloud.

~40 mins
+100 points
Module

Marketing Cloud Roles and Permissions: Quick Look

Explore and assign user roles and permissions in Marketing Cloud.

~10 mins
+400 points
Module

Marketing Cloud Security

Protect your account and data with enhanced security options.

~40 mins
+300 points
Module

Marketing Cloud Send Logging

Create send logging data extensions to capture detailed information about your sends.

~30 mins
+100 points
Module

Marketing Cloud Send Methods: Quick Look

Discover the ways to send an email in Marketing Cloud.

~10 mins
+500 points
Module

Marketing Cloud Setup

Set up your new Marketing Cloud account, add users, send emails, and track your results.

~1 hr 45 mins
+200 points
Module

Marketing Cloud Trust Site

Use the Status site to check performance and security of your Marketing Cloud instance.

~15 mins
+100 points
Module

Marketing Cloud for Nonprofits: Quick Look

Learn how your nonprofit can get more value, faster from Salesforce Marketing Cloud.

~10 mins
+300 points
Module

Marketing Cloud for Salesforce Partners

Meet Marketing Cloud, our solution for business's biggest marketing challenges.

~25 mins
+100 points
Module

Marketing Cloud: Quick Look

Create customer experiences that strengthen relationships and grow your business.

~10 mins
+300 points
Module

Marketing Content Creation

Learn the value of successful content and how our tools can help you create it.

~30 mins
+300 points
Module

Marketing Intelligence Report (2021)

Discover key insights on how marketers collect, analyze, and use data to drive growth.

~30 mins
+200 points
Module

Marketing Intelligence and Analytics

Get data insights and grow your business with marketing intelligence.

~20 mins
+200 points
Module

Marketing Intelligence for Retail Marketers

Discover how to create data-driven shopping experiences with marketing intelligence.

~20 mins
+300 points
Module

Military Veteran Recruitment Strategy

Build a strategy and implement an action plan for hiring military veterans.

~35 mins
+300 points
Module

Military-Friendly Workplaces

Implement inclusive workplace policies for military veterans and reservists.

~30 mins
+400 points
Module

Mindful Living with the Plum Village Monastics

Harness the power of mindfulness to reduce stress and create peace and joy in your day.

~1 hr 25 mins
+300 points
Module

Mobile Contact Management

Create and manage mobile customer data in Marketing Cloud.

~30 mins
+400 points
Module

Mobile Messaging Strategies

Maximize your mobile marketing with SMS, app, Facebook, and LINE messages.

~50 mins
+700 points
Module

Mobile Strategy Development

Transform your business by crafting, executing, and refining your mobile strategy.

~1 hr 50 mins
+700 points
Module

Modern JavaScript Development

Learn about JavaScript ES6 features and what you can do with them.

~1 hr 15 mins
+200 points
Module

Modern Mobile Development for iOS

Explore indispensable tools for iOS mobile development.

~20 mins
+400 points
Module

Monitoring on AWS

Improve performance and recognize security threats to your AWS architecture.

~40 mins
+500 points
Module

Mortgage Mastery with Financial Services Cloud

Deliver connected custom experiences with the mortgage platform in Financial Services Cloud.

~50 mins
+500 points
Module

Moves Management with Nonprofit Success Pack

Move a donor or funder from cultivation through solicitation.

~1 hr 40 mins
+200 points
Module

MuleSoft Catalyst Knowledge Hub

Find the right playbooks to guide you through your integration and API implementations.

~20 mins
+100 points
Module

MuleSoft Catalyst Playbooks

Transform your IT operating model using MuleSoft Catalyst.

~20 mins
+200 points
Module

MuleSoft Catalyst for Partners

Scale your business and become a trusted advisor with MuleSoft Catalyst.

~20 mins
+200 points
Module

MuleSoft Composer Basics

Learn how admins and business users can integrate apps and data with MuleSoft Composer.

~20 mins
+200 points
Module

MuleSoft Composer Installation and Configuration

Install MuleSoft Composer in Salesforce and enable it for users.

~35 mins
+400 points
Module

Multi-Cloud B2B Implementations

Review B2B scenarios and design a solution that integrates multiple Salesforce products.

~1 hr 10 mins
+600 points
Module

Multi-resource, Inbound, and Concurrent Scheduling with Salesforce Scheduler

Explore advanced scheduling options and enable customers to book appointments.

~1 hr 20 mins
+500 points
Module

Music for Change

Mobilize youth to create original music that advocates for social change.

~1 hr 5 mins
+800 points
Module

Native Android

Develop native Android apps using Salesforce Mobile SDK.

~1 hr 25 mins
+900 points
Module

Native iOS

Develop native iOS apps using Salesforce Mobile SDK.

~1 hr 40 mins
+300 points
Module

NetSuite Data Sync with MuleSoft Composer

Build and run a flow to create a NetSuite order when a Salesforce opportunity is closed.

~1 hr 30 mins
+200 points
Module

Network Intrusion Response and Recovery

Learn how to respond and recover from network intrusions.

~20 mins
+400 points
Module

Network Security Basics

Learn methods and strategies to prevent network attacks.

~40 mins
+500 points
Module

Network Security Planning

Learn how to identify and protect network assets and users, and detect network intrusions.

~50 mins
+400 points
Module

Nonprofit Client Services with Service Cloud

Explore how to use Service Console to assist your nonprofit clients.

~1 hr 10 mins
+300 points
Module

Nonprofit Cloud Implementation Best Practices

Learn the best practices for implementing Nonprofit Cloud.

~40 mins
+200 points
Module

Nonprofit Cloud Readiness

Prepare for a successful Nonprofit Cloud implementation.

~20 mins
+300 points
Module

Nonprofit Cloud Vision and Value Mapping

Map out how your organization can achieve success with Nonprofit Cloud.

~30 mins
+300 points
Module

Nonprofit Success Pack (NPSP) Basics

Explore how to get started with and navigate Nonprofit Success Pack.

~55 mins
+500 points
Module

Nonprofit Success Pack Administration Basics

Build a solid foundation for managing NPSP at your nonprofit.

~1 hr 10 mins
+500 points
Module

Nonprofit Success Pack Health and Optimization

Learn how to keep your NPSP implementation healthy and effective.

~1 hr 10 mins
+800 points
Module

Object-Oriented Programming for Admins

Enhance your Salesforce data with Apex classes, objects, DML, sets, and loops.

~45 mins
+200 points
Module

Offline Management

Manage offline access for Android and iOS apps using Salesforce Mobile SDK.

~10 mins
+100 points
Module

Omni-Channel Digital Marketing: Quick Look

Learn how to create seamless customer experiences across digital channels.

~15 mins
+200 points
Module

Omni-Channel Readiness and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 mins
+1,700 points
Module

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

~1 hr 45 mins
+500 points
Module

OmniScripts

Use OmniScripts to design customer interactions.

~55 mins
+400 points
Module

OmniScripts with Branching

Design and build a branching OmniScript that displays fields based on user input.

~40 mins
+300 points
Module

OmniStudio Architecture

Create omnichannel guided sales and service experiences.

~30 mins
+200 points
Module

OmniStudio Calculation Procedures

Learn the fundamentals of using calculation matrices and procedures.

~20 mins
+100 points
Module

OmniStudio Consultant Certification Maintenance (Summer '21)

Review updates to Salesforce to maintain your OmniStudio Consultant certification.

~10 mins
+200 points
Module

OmniStudio Data Tools and External Data

Display external data on a FlexCard using OmniStudio data tools.

~20 mins
+500 points
Module

OmniStudio Data Tools and Internal Data

Display internal data using DataRaptors and Integration Procedures.

~50 mins
+300 points
Module

OmniStudio DataRaptors

Use DataRaptors to efficiently read, transform, and write Salesforce data.

~30 mins
+100 points
Module

OmniStudio Developer Certification Maintenance (Summer '21)

Review updates to Salesforce to maintain your OmniStudio Developer certification.

~10 mins
+400 points
Module

OmniStudio FlexCard Building and Publishing

Customize OmniStudio FlexCards to address your business needs.

~40 mins
+500 points
Module

OmniStudio FlexCards

See contextual customer data at a glance with OmniStudio FlexCards.

~50 mins
+400 points
Module

OmniStudio Integration Procedures

Design processes that integrate data from Salesforce and external systems.

~40 mins
+500 points
Module

Omnichannel Inventory

Get near real-time insight into inventory availability across locations.

~1 hr 25 mins
+300 points
Module

One-on-One Meetings

Learn tips for having productive one-on-one meetings with your direct reports.

~45 mins
+300 points
Module

Opportunity Management

Learn to manage prospects from lead to close in Sales Cloud.

~30 mins
+500 points
Module

Opportunity Settings in Nonprofit Success Pack

Set up opportunities in NPSP to track revenue.

~1 hr 55 mins
+300 points
Module

Org Development Model

Manage change with Salesforce DX tools and source control.

~35 mins
+300 points
Module

Org Performance at Scale

Build solutions that help your org perform at scale.

~30 mins
+300 points
Module

Organizational Alignment (V2MOM)

Use the V2MOM process to get aligned on goals and strategies across the company.

~55 mins
+300 points
Module

Outbound Messaging for Service

Deliver proactive service to customers over messaging apps.

~35 mins
+500 points
Module

Package Development Model

Drive modular-based development with Salesforce DX tooling.

~50 mins
+400 points
Module

Package Development Readiness

Get ready to break up your org's metadata and adopt package development.

~40 mins
+1,700 points
Module

Package.xml Metadata Management

Manage Salesforce metadata with an .xml manifest and Salesforce CLI.

~1 hr 50 mins
+200 points
Module

Pardot API Requests

Learn to call the Pardot API and begin building your own integrations.

~30 mins
+100 points
Module

Pardot API: Quick Look

Learn how Pardot APIs can extend and automate Pardot for your business.

~10 mins
+300 points
Module

Pardot Basics for Salesforce Classic

Learn what Pardot is and how it can help you market to other businesses.

~40 mins
+300 points
Module

Pardot Business Units

Empower your company to sell across all products or channels with Pardot Business Units.

~50 mins
+500 points
Module

Pardot Email Marketing for Pardot Lightning App

Create and send emails to support your marketing automation strategy.

~2 hrs 10 mins
+500 points
Module

Pardot Email Marketing for Salesforce Classic

Create and send emails to support your marketing automation strategy.

~1 hr 20 mins
+100 points
Module

Pardot Email Sending: Quick Look

Bring email marketing to a whole new level with Pardot.

~10 mins
+400 points
Module

Pardot Engagement Studio for Pardot Lightning App

Build responsive, highly personalized customer journeys using Engagement Studio in Pardot.

~1 hr 15 mins
+400 points
Module

Pardot Engagement Studio for Salesforce Classic

Build responsive, highly personalized customer journeys using Engagement Studio in Pardot.

~50 mins
+400 points
Module

Pardot Lead Generation for Pardot Lightning App

Use campaigns, forms, and landing pages to turn visitors into leads.

~1 hr 20 mins
+400 points
Module

Pardot Lead Generation for Salesforce Classic

Use campaigns, forms, and landing pages to turn visitors into leads.

~1 hr 20 mins
+300 points
Module

Pardot Lead Nurturing for Pardot Lightning App

Learn about lead nurturing and build a content strategy for engagement programs.

~50 mins
+300 points
Module

Pardot Lead Nurturing for Salesforce Classic

Learn about lead nurturing and build a content strategy for engagement programs.

~40 mins
+400 points
Module

Pardot Lead Scoring and Grading for Salesforce Classic

Use scoring and grading to identify the best leads for your sales team.

~1 hr 15 mins
+300 points
Module

Pardot Lightning App Basics

Learn what Pardot is and how it can help you market to other businesses.

~50 mins
+600 points
Module

Pardot Process Automation for Pardot Lightning App

Manage actions and tasks in Pardot using automation tools.

~2 hrs 30 mins
+600 points
Module

Pardot Process Automation for Salesforce Classic

Manage actions and tasks in Pardot using automation tools.

~1 hr 35 mins
+500 points
Module

Pardot Salesforce Integration for Lightning App

Connect Pardot to Salesforce to align your marketing and sales teams.

~50 mins
+400 points
Module

Pardot Scoring and Grading for Pardot Lightning App

Use scoring and grading to identify the best leads for your sales team.

~1 hr 45 mins
+100 points
Module

Pardot Specialist Certification Maintenance (Summer '20)

Review updates to Salesforce to maintain your Pardot Specialist certification.

~10 mins
+100 points
Module

Pardot Specialist Certification Maintenance (Summer '21)

Review updates to Salesforce Pardot to maintain your Pardot Specialist certification.

~10 mins
+600 points
Module

Partner Relationship Management

Learn how Sales Cloud PRM can help you achieve your channel sales goals.

~1 hr
+300 points
Module

Partner Selection for Implementation

Work with your Salesforce AE to find the right partner.

~30 mins
+1,000 points
Module

Path & Workspaces

Guide your reps through opportunity stages with an optimized page layout.

~30 mins
+200 points
Module

Path Optimizer in Journey Builder

Identify the most effective journey for your customers with Path Optimizer.

~30 mins
+200 points
Module

Penetration Testing

Learn how penetration testing improves an organization’s cybersecurity.

~20 mins
+200 points
Module

Performance Troubleshooting in Lightning Web Components

Assess and troubleshoot performance issues in Lightning web components.

~25 mins
+1,100 points
Module

Permission Set Groups

Use permission set groups to bundle permission sets for a job function.

~40 mins
+300 points
Module

Personal Productivity

Stay productive while working from home during COVID-19.

~30 mins
+300 points
Module

Personalization in Account-Based Marketing

Supercharge your account-based marketing with artificial intelligence.

~30 mins
+500 points
Module

Personalized Email Marketing

Manage preferences, create personalized content, and test your emails.

~50 mins
+1,500 points
Module

Picklist Administration

Choose the right picklist field for the job, manage picklists, and share picklist values.

~50 mins
+600 points
Module

Platform App Builder Certification Maintenance (Winter '21)

Review updates to Salesforce to maintain your Platform App Builder certification.

~25 mins
+300 points
Module

Platform App Builder Certification Prep: Data Modeling and App Deployment

Use scenarios and flashcards to study for the certification exam.

~30 mins
+300 points
Module

Platform App Builder Certification Prep: Fundamentals and User Interface

Use scenarios and flashcards to study for the Platform App Builder certification exam.

~20 mins
+700 points
Module

Platform Cache Basics

Reduce data retrieval times and improve your app's performance.

~55 mins
+700 points
Module

Platform Developer I Certification Maintenance (Winter '21)

Maintain your Platform Developer I certification.

~40 mins
+300 points
Module

Platform Developer I Certification Prep: Process Automation and Logic

Use scenarios and interactive flashcards to study for the certification exam.

~40 mins
+300 points
Module

Platform Developer I Certification Prep: Salesforce Fundamentals, Database Modeling and Management

Use scenarios and interactive flashcards to study for the certification exam.

~35 mins
+200 points
Module

Platform Developer I Certification Prep: Testing, Debugging and Deployment

Use scenarios and interactive flashcards to study for the certification exam.

~25 mins
+200 points
Module

Platform Developer I Certification Prep: User Interface

Use scenarios and interactive flashcards to study for the certification exam.

~20 mins
+800 points
Module

Platform Development Basics

Meet the tools and technologies that power development on the Salesforce platform.

~1 hr 5 mins
+1,100 points
Module

Platform Events Basics

Deliver custom notifications within the Salesforce platform and in external apps.

~50 mins
+600 points
Module

Postman API Client

Inspect HTTP APIs to ensure they function in your app.

~1 hr
+2,300 points
Module

Price Rules in Salesforce CPQ

Meet custom pricing requirements with the sophisticated power of price rules.

~1 hr 50 mins
+2,800 points
Module

Pricing Methods for Salesforce CPQ

Quote prices with precision using Salesforce CPQ pricing tools.

~2 hrs 40 mins
+400 points
Module

Priority Support Services

Learn how Salesforce can help protect your customers from business disruptions.

~40 mins
+300 points
Module

Private Connect Inbound Connections

Securely connect from AWS to Salesforce with a Private Connect inbound connection.

~30 mins
+200 points
Module

Private Connect Outbound Connections

Securely connect from Salesforce to AWS with a Private Connect outbound connection.

~20 mins
+200 points
Module

Privileged User Responsibilities

Learn about privileged user access and responsibilities.

~20 mins
+500 points
Module

Pro Bono Basics for Nonprofits and Educational Institutions

Engage successfully with a volunteer to make the most of your investment in Salesforce.

~50 mins
+400 points
Module

Pro Bono Basics for Salesforce Professionals

Explore how Salesforce.org delivers technology to nonprofits and education organizations.

~50 mins
+500 points
Module

Pro Bono Project Management

Manage a short-term Salesforce pro bono project from start to finish.

~1 hr
+700 points
Module

Process Design Without Limits

Understand limits and avoid them as you work on objects and customize your org.

~50 mins
+300 points
Module

Process Mapping for Business Analysts

Use process mapping to improve business processes.

~30 mins
+300 points
Module

Product Configuration for Salesforce Billing

Use time fields and rules to control when and how Salesforce Billing invoices a product.

~30 mins
+2,800 points
Module

Product Rules in Salesforce CPQ

Discover how product rules help sales reps get the right products on quotes.

~2 hrs 5 mins
+200 points
Module

Productive Sales Without Digital Distraction

Change your digital habits to improve sales productivity.

~25 mins
+500 points
Module

Productivity in Nonprofit Success Pack

Learn new tools to work more efficiently and boost your organization's impact.

~1 hr 40 mins
+1,000 points
Module

Products, Quotes, & Contracts

Configure price books, templates, and contracts to help your sales reps sell products.

~25 mins
+500 points
Module

Program Management with Nonprofit Cloud

Track and optimize your services with the Program Management Module.

~1 hr 40 mins
+900 points
Module

Programmatic Development with Custom Metadata Types

Learn how to customize, deploy, package, and upgrade application metadata with ease.

~1 hr 5 mins
+500 points
Module

Project Documentation for Salesforce B2C Commerce Functional Architects

Create key functional consulting documents for a successful B2C Commerce implementation.

~50 mins
+500 points
Module

Project Documentation for Salesforce B2C Commerce Technical Architects

Document the technical requirements for a B2C Commerce storefront implementation.

~55 mins
+300 points
Module

Project Management Plan Lite

Use this project management template to set your customer up for success.

~30 mins
+300 points
Module

Project Risk Management for Partners

Use Salesforce-tested risk management strategies, processes, and tools to succeed.

~30 mins
+300 points
Module

Prospecting for Better Sales

Learn how strategic prospecting can help you improve your sales pipeline.

~25 mins
+200 points
Module

Public Key Infrastructure and Encryption

Protect secrets and data with public key infrastructure (PKI) and encryption.

~20 mins
+500 points
Module

Public Speaking Skills

Create persuasive content, build your audience, and present like a pro.

~1 hr 30 mins
+200 points
Module

Quick Start: Create and Send a Message in Journey Builder

Create and send a single message using Journey Builder.

~20 mins
+300 points
Module

Quick Start: Create and Send an Email with Marketing Cloud

Build and test your marketing email.

~1 hr
+300 points
Module

Quip Basics

Use Quip to improve your team's collaboration and efficiency by addressing workflow bottlenecks.

~30 mins
+300 points
Module

React Native

Develop apps with React Native and the Salesforce Mobile SDK.

~50 mins
+1,100 points
Module

Real-Time Event Monitoring

Discover insights into your Salesforce org with Real-Time Event Monitoring.

~50 mins
+600 points
Module

Rebate Management Basics

Manage rebate programs and payout calculations for partners.

~1 hr 45 mins
+400 points
Module

Recommendation Automation with Einstein Next Best Action

Automatically create and refine recommendations from Salesforce or external sources.

~1 hr
+200 points
Module

Record Rollups in Financial Services Cloud

Help financial advisors and wealth managers gain a holistic view of client portfolios.

~30 mins
+200 points
Module

Relationship Building

Respond to your teammates with empathy and foster an environment of trust.

~20 mins
+300 points
Module

Relationship Design

Discover how design can help build better relationships with customers and communities.

~30 mins
+2,100 points
Module

Reports & Dashboards for Lightning Experience

Visualize key business metrics in real-time using Lightning Experience.

~1 hr 50 mins
+2,600 points
Module

Reports & Dashboards for Salesforce Classic

Build real-time reports and charts to visualize key business metrics.

~2 hrs 40 mins
+500 points
Module

Reports and Dashboards with Nonprofit Success Pack

Harness the power of data to tell the story of your organization’s impact.

~1 hr 40 mins
+400 points
Module

Responsibilities of a Penetration Tester

Incorporate penetration testing into your security program.

~40 mins
+400 points
Module

Responsibilities of a Vulnerability Assessment Analyst

Incorporate vulnerability assessment into your security program.

~45 mins
+400 points
Module

Responsible Creation of Artificial Intelligence

Remove bias from your data and algorithms to create ethical AI systems at your company.

~45 mins
+400 points
Module

Resume Writing Strategies

Craft a standout resume that helps you land your dream job.

~40 mins
+400 points
Module

Retail Execution in Consumer Goods Cloud

Turn every store into the perfect store through in-app visit management.

~40 mins
+300 points
Module

Rich Publisher Apps for Experience Cloud Sites

Learn to build and add custom apps to Chatter publisher in your Experience Cloud sites.

~40 mins
+500 points
Module

SMS Messaging with MobileConnect

Reach your customers on mobile with targeted text messages.

~1 hr 15 mins
+1,300 points
Module

SOQL for Admins

Create SOQL Queries to get data from your Salesforce org.

~1 hr 20 mins
+2,500 points
Module

Sales Agreements and Forecasting in Manufacturing Cloud

Get a unified view of your accounts for collaboration across sales and operations.

~2 hrs 10 mins
+400 points
Module

Sales Cloud Basics

Grow your business, boost productivity, and make smart decisions with Sales Cloud.

~40 mins
+200 points
Module

Sales Cloud Configuration Basics

Customize Sales Cloud to fit your business needs.

~25 mins
+600 points
Module

Sales Cloud Einstein

Log your activities, target the right leads, and close more deals with AI for sales.

~1 hr 25 mins
+500 points
Module

Sales Cloud Einstein Rollout Strategies

Get up and running with Sales Cloud Einstein.

~50 mins
+500 points
Module

Sales Cloud Productivity Best Practices

Optimize Sales Cloud so your team can be productive every single day.

~50 mins
+200 points
Module

Sales Cloud Rollout Strategy

Create a blueprint for a successful Sales Cloud implementation.

~25 mins
+100 points
Module

Sales Cloud: Quick Look

Connect with customers, close more deals, and build your business with Sales Cloud.

~10 mins
+200 points
Module

Sales Deal Acceleration

Use reports and dashboards to get stalled sales deals moving again.

~40 mins
+300 points
Module

Sales Dialer

Learn how Sales Dialer can make sales teams more efficient and productive.

~30 mins
+300 points
Module

Sales Essentials Basics

Discover how Essentials works and how it can help your small business grow.

~45 mins
+500 points
Module

Sales Essentials Features

Set up and navigate Essentials, and use tools for collaboration, selling, and reporting.

~1 hr 55 mins
+200 points
Module

Sales Operations Basics

Explore the role sales ops plays in driving success.

~20 mins
+300 points
Module

Sales Operations Processes and Technology

Learn how sales ops strategically connects business processes to technology.

~30 mins
+200 points
Module

Sales Operations Use Case and Best Practices

Get practical tips on process improvement and collaboration.

~20 mins
+300 points
Module

Sales Performance Analysis

Optimize your sales performance with reports and dashboards.

~55 mins
+200 points
Module

Sales Performance Strategies

Set performance goals and incentivize sales teams through strategic sales operations.

~20 mins
+300 points
Module

Sales Productivity

Boost rep productivity with an activity timeline and integrated email.

~30 mins
+200 points
Module

Sales Rep Training

Help your team think beyond their quotas and adopt creative sales techniques.

~20 mins
+1,500 points
Module

Sales Reports for Lightning Experience

Set up reports and dashboards for your sales managers, reps, and execs.

~1 hr 30 mins
+300 points
Module

Sales Strategies for Retail Banking

Build a customer-centric sales model for your bank.

~30 mins
+200 points
Module

Sales Team Collaboration

Use Salesforce collaboration tools to sell as a team.

~20 mins
+200 points
Module

Sales Team Enablement

Give your new sales reps tools they need to be productive from day one.

~20 mins
+300 points
Module

Sales Territories and Forecasting

Create balanced territories and forecast sales effectively with the Sales Cloud platform.

~30 mins
+300 points
Module

Sales Territory Planning

Use key metrics to plan sales territories that grow your bottom line.

~30 mins
+600 points
Module

Salesforce & Heroku Integration

Learn patterns and methodology of integrating apps on Heroku with Salesforce.

~2 hrs
+400 points
Module

Salesforce & Pardot Integration

Connect Pardot to Salesforce to align your marketing and sales teams.

~1 hr 20 mins
+100 points
Module

Salesforce Admin: Quick Look

Learn what Salesforce admins do and the skills they need to succeed.

~10 mins
+500 points
Module

Salesforce Adoption Strategies

Get your sales reps using Salesforce to succeed.

~45 mins
+300 points
Module

Salesforce Agile Basics

Discover how Salesforce became agile and revolutionized product development.

~30 mins
+400 points
Module

Salesforce Anywhere Automation Tools

Customize your team’s workflows using Salesforce Anywhere for Customer 360.

~45 mins
+200 points
Module

Salesforce Anywhere Shield

Protect your company's data with Salesforce Anywhere Shield.

~20 mins
+300 points
Module

Salesforce Anywhere for Customer 360

Boost productivity and collaboration with Salesforce Anywhere for Customer 360.

~30 mins
+500 points
Module

Salesforce Anywhere for Customer 360 Implementation

Customize Salesforce Anywhere tools to help your team collaborate efficiently.

~50 mins
+400 points
Module

Salesforce Anywhere for Sales Cloud

Collaborate with your sales team in Salesforce Anywhere.

~40 mins
+400 points
Module

Salesforce Anywhere for Sales Teams

Use Salesforce Anywhere to boost team collaboration and close deals faster.

~35 mins
+400 points
Module

Salesforce Anywhere for Service Cloud

Learn how Salesforce Anywhere makes service teams more productive.

~35 mins
+100 points
Module

Salesforce Architect: Quick Look

Learn what Salesforce architects do and the skills they need to succeed.

~10 mins
+200 points
Module

Salesforce Architects

Learn how Salesforce Architects can help you implement new technology at your company.

~20 mins
+100 points
Module

Salesforce Architecture Diagrams: Quick Look

Learn how architecture diagrams help you create connected customer experiences.

~5 mins
+400 points
Module

Salesforce B2B Commerce Basics

Transform your ecommerce website and customer experience with Salesforce B2B Commerce.

~40 mins
+400 points
Module

Salesforce B2B Commerce Storefront Experience

Enhance your storefront experience with promotions, product details, and localization.

~40 mins
+500 points
Module

Salesforce B2B2C Commerce Basics

Build a B2B2C Commerce store that targets the direct-to-consumer market.

~55 mins
+300 points
Module

Salesforce B2B2C Commerce for Merchandisers

Create a superior store experience for the direct-to-consumer shopper.

~35 mins
+200 points
Module

Salesforce B2C Commerce

Explore how B2C Commerce transforms the online shopping experience.

~20 mins
+300 points
Module

Salesforce B2C Commerce Cache for Performance & Scalability

Set up caching across architectural layers to improve site performance and scalability.

~55 mins
+500 points
Module

Salesforce B2C Commerce Campaigns and Promotions

Plan and configure campaigns and promotions for your B2C Commerce storefront.

~1 hr 45 mins
+400 points
Module

Salesforce B2C Commerce Cartridges

Upload, configure, and customize cartridges for Salesforce B2C Commerce.

~40 mins
+400 points
Module

Salesforce B2C Commerce Client Analysis

Analyze your B2C Commerce client systems and implement an effective ecommerce solution.

~40 mins
+300 points
Module

Salesforce B2C Commerce Customer Support

Use B2C Commerce technical support service to manage cases.

~35 mins
+200 points
Module

Salesforce B2C Commerce Functional Consulting

Learn what a B2C Commerce functional architect does and explore project workflows.

~20 mins
+400 points
Module

Salesforce B2C Commerce Functional Consulting Strategy

Learn best practices for building Salesforce B2C Commerce solutions.

~45 mins
+300 points
Module

Salesforce B2C Commerce Hostname Aliases

Help shoppers find the sites they're looking for with hostname aliases.

~40 mins
+300 points
Module

Salesforce B2C Commerce Import & Export

Transfer data between your B2C Commerce storefront and external systems.

~40 mins
+200 points
Module

Salesforce B2C Commerce Launch Readiness

Check whether a Salesforce B2C Commerce site is ready to launch.

~20 mins
+300 points
Module

Salesforce B2C Commerce On-Demand Sandboxes

Configure On-Demand Sandboxes for fast ecommerce development and delivery.

~30 mins
+600 points
Module

Salesforce B2C Commerce Page Designer for Developers

Build Page Designer Page and Component Types for Your B2C Commerce Storefront.

~3 hrs 15 mins
+300 points
Module

Salesforce B2C Commerce Page Designer for Merchandisers

Configure Page Designer pages for your B2C Commerce storefront.

~1 hr 20 mins
+600 points
Module

Salesforce B2C Commerce Project Management

Learn how to successfully manage B2C Commerce projects.

~1 hr
+400 points
Module

Salesforce B2C Commerce Promotions Dashboards

Use the Promotions dashboards to improve your storefront campaign and promotion strategy.

~1 hr
+400 points
Module

Salesforce B2C Commerce Replication

Securely move data and code between your B2C Commerce instances.

~1 hr 25 mins
+200 points
Module

Salesforce B2C Commerce Reports & Dashboards

Explore site performance data with the Reports & Dashboards app.

~40 mins
+300 points
Module

Salesforce B2C Commerce Roles & Permissions

Set up users and assign roles and permissions in Business Manager.

~50 mins
+300 points
Module

Salesforce B2C Commerce SDK

Create headless storefront applications fast using Salesforce B2C Commerce SDK.

~30 mins
+300 points
Module

Salesforce B2C Commerce SEO Meta Tags

Create targeted meta tag content using Salesforce B2C Commerce rules.

~40 mins
+500 points
Module

Salesforce B2C Commerce SEO URLs

Explore and configure SEO URLs for your B2C Commerce storefront.

~1 hr 30 mins
+200 points
Module

Salesforce B2C Commerce Sales and Products Dashboards

Use dashboards to easily access and interpret your storefront's sales and product data.

~40 mins
+500 points
Module

Salesforce B2C Commerce Scheduled Jobs

Create jobs that automate data imports and exports and other multi-step processes.

~1 hr 15 mins
+400 points
Module

Salesforce B2C Commerce Site Readiness Assessment

Meet Salesforce standards, project deadlines, and customer expectations.

~45 mins
+200 points
Module

Salesforce B2C Commerce Storefront Implementation

Use reference architectures and third-party apps to implement your storefront.

~20 mins
+400 points
Module

Salesforce B2C Commerce Storefront Search

Configure B2C Commerce storefront search to help shoppers find the products they want.

~1 hr 20 mins
+400 points
Module

Salesforce B2C Commerce Storefront Security Strategies

Implement security practices that safeguard shopper and storefront data.

~45 mins
+400 points
Module

Salesforce B2C Commerce Storefront Sorting Rules

Use storefront sorting rules to curate shoppers' search results.

~50 mins
+200 points
Module

Salesforce B2C Commerce Trust Site

Use the Salesforce Trust site to check system status, performance, and security.

~30 mins
+400 points
Module

Salesforce B2C Commerce XML Sitemaps

Explore and configure XML sitemaps for your B2C Commerce storefront.

~1 hr 10 mins
+200 points
Module

Salesforce B2C Commerce for Consulting Partners

Get to know B2C Commerce resources and design your first project.

~30 mins
+400 points
Module

Salesforce B2C Commerce for Developers

Get to know the tools and technologies you use to develop for B2C Commerce.

~50 mins
+300 points
Module

Salesforce B2C Commerce for Merchandisers

Configure product listings, make them easy to find, and give shoppers discounts they love.

~30 mins
+400 points
Module

Salesforce Billing Basics

Learn how Salesforce Billing optimizes the relationship between Finance and Sales.

~40 mins
+200 points
Module

Salesforce Blockchain Basics

Create ledgers and share transaction data securely with Salesforce Blockchain.

~20 mins
+100 points
Module

Salesforce Business Analyst: Quick Look

Learn what Salesforce business analysts do and the skills they need to succeed.

~10 mins
+100 points
Module

Salesforce Business Scenarios: Quick Look

Use business scenarios to map your goals to Salesforce solutions.

~10 mins
+300 points
Module

Salesforce CDP Basics

Discover the customer data platform for marketers and prepare for implementation.

~30 mins
+500 points
Module

Salesforce CDP Data Ingestion and Modeling

Connect your data sources and define their relationships in Salesforce CDP.

~50 mins
+400 points
Module

Salesforce CDP Segmentation

Create, filter, and activate marketing segments with Salesforce CDP.

~1 hr
+400 points
Module

Salesforce CDP for Admins

Set up your account and connect data sources to support your company’s business needs.

~1 hr
+400 points
Module

Salesforce CMS Basics

Create and share content across channels with the Salesforce content management system.

~35 mins
+300 points
Module

Salesforce CMS and B2C Commerce Page Designer

Use Salesforce CMS with Page Designer to create and deliver content across any channel.

~50 mins
+600 points
Module

Salesforce CPQ Basics

Discover how Salesforce CPQ helps your sales team create quotes faster than ever before.

~1 hr
+400 points
Module

Salesforce CPQ Features

Learn how the advanced features in Salesforce CPQ help optimize sales from lead to cash.

~40 mins
+1,600 points
Module

Salesforce CPQ Order Generation

Use Salesforce CPQ to generate multiple orders quickly and accurately.

~55 mins
+200 points
Module

Salesforce CRM

Learn how to use customer relationship management (CRM) software to grow your business.

~40 mins
+500 points
Module

Salesforce CRM Customization and Extension

Make your Salesforce CRM even better with these powerful features.

~1 hr
+1,000 points
Module

Salesforce Career Exploration for Students

Prepare for your career and learn about jobs at Salesforce.

~1 hr 20 mins
+400 points
Module

Salesforce Command Center in Marketing Cloud

Showcase your social presence with Salesforce Command Center in Marketing Cloud.

~40 mins
+100 points
Module

Salesforce Commerce Cloud Architect Roles: Quick Look

Learn about the focus and functions of four types of Commerce Cloud architects.

~5 mins
+300 points
Module

Salesforce Commerce Payments for Administrators

Integrate Commerce Payments with your Salesforce B2C Commerce storefront.

~35 mins
+300 points
Module

Salesforce Culture and Values

Learn the business value of culture and how we bring our culture to life at Salesforce.

~35 mins
+200 points
Module

Salesforce Culture and Your Career

Learn about Salesforce culture and discover how you can add to it.

~25 mins
+300 points
Module

Salesforce Customer 360

Transform your businesses with a single, integrated CRM platform.

~35 mins
+100 points
Module

Salesforce Customer 360: Quick Look

Put customers at the center of everything with Salesforce Customer 360.

~5 mins
+500 points
Module

Salesforce Customer Service Strategies

Learn how Salesforce uses Service Cloud to deliver great customer service.

~50 mins
+200 points
Module

Salesforce Customer Success Group

Learn how the Salesforce Customer Success Group can help you achieve your goals.

~40 mins
+300 points
Module

Salesforce Data Mask

Use the Salesforce Data Mask managed package to secure sensitive data in sandbox orgs.

~30 mins
+200 points
Module

Salesforce Designer Certification Maintenance (Winter '21)

Review updates to Salesforce to maintain your Salesforce Designer certification.

~20 mins
+500 points
Module

Salesforce DevOps with Copado

Sponsored content: Learn Copado’s take on how DevOps helps you deliver innovation faster with less risk.

~50 mins
+100 points
Module

Salesforce Developer Experience: Quick Look

See how Salesforce improves developer productivity with the Customer 360 Platform.

~5 mins
+300 points
Module

Salesforce Einstein Basics

Discover insights and predict outcomes with this powerful set of AI-enhanced features.

~40 mins
+200 points
Module

Salesforce Engage Basics

Learn how Salesforce Engage can help align your sales and marketing teams.

~20 mins
+200 points
Module

Salesforce Envision

See how Salesforce can help you create experiences customers love.

~20 mins
+400 points
Module

Salesforce Essentials Advisors Program

Learn the steps to become a Salesforce Essentials Advisor.

~40 mins
+200 points
Module

Salesforce Essentials for Small Business

Learn how your business can benefit from this out-of-the-box CRM.

~20 mins
+200 points
Module

Salesforce Expeditions

Learn how Salesforce can help you redesign your business to drive greater success.

~30 mins
+1,600 points
Module

Salesforce Flow

Automate processes for every app, experience, and portal with declarative tools.

~1 hr 40 mins
+700 points
Module

Salesforce Flow for Service

Simplify onboarding and guide your agents to resolve cases quickly and consistently.

~45 mins
+100 points
Module

Salesforce Industry Blueprints: Quick Look

Use key industry information to uncover opportunities and build solutions.

~5 mins
+300 points
Module

Salesforce Licensing

Understand the relationship between licenses, permissions, editions, and add-ons.

~30 mins
+500 points
Module

Salesforce Loyalty Management Basics

Set up a loyalty management program to engage and retain customers.

~50 mins
+200 points
Module

Salesforce Maps Basics

Learn how to visualize and optimize your location data with Salesforce Maps.

~20 mins
+300 points
Module

Salesforce Maps Configuration

Learn best practices and recommendations for configuring Salesforce Maps.

~40 mins
+300 points
Module

Salesforce Maps Layers

Create marker, shape and data layers to view data in Salesforce Maps.

~30 mins
+200 points
Module

Salesforce Maps Territory Planning

Use Territory Planning to create and optimize territory alignments.

~20 mins
+300 points
Module

Salesforce Maps User Experience

Learn how to navigate the Maps user interface on desktop and mobile environments.

~30 mins
+200 points
Module

Salesforce Maps and ArcGIS Online

Use ArcGIS Online data with Salesforce data to make analytics-driven decisions.

~20 mins
+100 points
Module

Salesforce Marketer: Quick Look

Learn what marketers do and the skills they need to succeed.

~10 mins
+300 points
Module

Salesforce Meetings

Learn new tools to help sales reps better prepare and engage with customers.

~40 mins
+200 points
Module

Salesforce Mobile App Basics

Collaborate with your teammates on the go with the Salesforce mobile app.

~45 mins
+1,700 points
Module

Salesforce Mobile App Customization

Customize your mobile experience with the Salesforce app.

~1 hr 35 mins
+700 points
Module

Salesforce Mobile App Rollout

Develop a rollout strategy to help your company do more with the Salesforce mobile app.

~2 hrs 10 mins
+600 points
Module

Salesforce Mobile SDK Basics

Learn about the technologies that power mobile development with Salesforce Mobile SDK.

~35 mins
+200 points
Module

Salesforce OAuth for the Pardot API

Implement Salesforce OAuth to authenticate to the Pardot API.

~45 mins
+200 points
Module

Salesforce Optimizer

Learn how to use Salesforce Optimizer to get insights into the health of your org.

~30 mins
+600 points
Module

Salesforce Order Management

Learn to manage, fulfill, and service orders at scale with Salesforce Order Management.

~1 hr 15 mins
+400 points
Module

Salesforce Partner Community

Learn how to partner with Salesforce and connect with the Salesforce Partner Community.

~1 hr
+900 points
Module

Salesforce Platform Basics

Get introduced to the platform, navigate use cases, and build custom functionality.

~50 mins
+300 points
Module

Salesforce Platform for Business Users

Build intelligent experiences for your customers with the Salesforce Platform.

~35 mins
+300 points
Module

Salesforce Private Connect for AWS

Discover a new way to increase security on your AWS integrations.

~30 mins
+300 points
Module

Salesforce Release Readiness Strategies

Learn how Salesforce releases new features and how your company can make the most of them.

~30 mins
+400 points
Module

Salesforce Scheduler

Schedule customer appointments for your business.

~1 hr 20 mins
+500 points
Module

Salesforce Scheduler Customization

Customize Salesforce Scheduler to fit your business needs.

~1 hr 30 mins
+300 points
Module

Salesforce Scheduler Data Model

Use data blocks to achieve your specific business goals.

~30 mins
+300 points
Module

Salesforce Scheduler Industry Use Cases

Learn how Salesforce Scheduler is used across industries.

~30 mins
+400 points
Module

Salesforce Skills and Experience Building

Demonstrate your Salesforce skills and experience to potential employers.

~40 mins
+100 points
Module

Salesforce Solution Kits: Quick Look

Solve common business problems by connecting Salesforce products.

~5 mins
+300 points
Module

Salesforce Success Plans

Turn your Salesforce vision into business value faster with Success Plans

~40 mins
+200 points
Module

Salesforce Success for Small and Medium Businesses

Learn about three core factors that drive success with Salesforce.

~20 mins
+1,600 points
Module

Salesforce Surveys for Admins

Translate, automate, and evaluate your surveys with Salesforce Surveys.

~1 hr 20 mins
+300 points
Module

Salesforce User Basics

Get started with Salesforce and learn how to make it work for your bottom line.

~1 hr 5 mins
+700 points
Module

Salesforce User Experience Designer Certification Prep

Use scenarios and flashcards to study for the User Experience Designer certification exam.

~1 hr 10 mins
+300 points
Module

Salesforce User Tour

Get hands-on with the features that put the "sales" in Salesforce.

~50 mins
+400 points
Module

Salesforce and Google Partnership

Market smarter and boost productivity with our leading platform integrations.

~45 mins
+300 points
Module

Salesforce and Outlook Integration

Help reps track customer interactions and work their Salesforce deals directly in Outlook.

~25 mins
+300 points
Module

Salesforce, Gmail, and Google Calendar Integration

Help reps track customer interactions and work their Salesforce deals directly in Gmail and Google Calendar.

~40 mins
+400 points
Module

Salesforce.org Education Cloud Basics

Empower your institution to manage the entire student lifecycle and drive student success.

~55 mins
+200 points
Module

Salesforce.org Education Community Basics

Connect with the Saleforce.org education community to learn and network.

~25 mins
+300 points
Module

Salesforce.org Nonprofit Cloud Basics

Get to know Nonprofit Cloud and how it can help power your mission.

~40 mins
+300 points
Module

Salesforce.org Partner Network Basics

Learn how the Salesforce.org Partner Network helps consultants drive customer success.

~35 mins
+200 points
Module

Salesforce.org Philanthropy Cloud Basics

Get to know Philanthropy Cloud and how it empowers you to change the world.

~40 mins
+100 points
Module

Salesforce: Quick Look

Learn how Salesforce helps your business build stronger relationships with your customers.

~5 mins
+100 points
Module

Sandboxes for Pardot: Quick Look

Use Sandboxes for Pardot to test and plan for big changes in your Pardot Business Unit.

~5 mins
+300 points
Module

Scalability with Salesforce

Understand scalability, management, and performance of data on the Salesforce Platform.

~30 mins
+1,700 points
Module

Screen Flow Distribution

Make sure your users can easily access the flows you built.

~1 hr 55 mins
+500 points
Module

Scrum and Kanban at Salesforce

Discover two workflows that Salesforce teams use for agile development.

~40 mins
+400 points
Module

Search Basics for Experience Builder Sites

Set up search features so site members can find the information they need.

~1 hr 10 mins
+300 points
Module

Search Solution Basics

Learn how search works, navigate use cases, and optimize search results.

~45 mins
+500 points
Module

Second-Generation Managed Packages

Discover how to create second-generation managed packages.

~50 mins
+200 points
Module

Secrets Management for Developers

Protect your organization's secrets such as developer credentials and encryption keys.

~20 mins
+300 points
Module

Secure Client-Side Development

Secure the client side of your application for deployment on the Salesforce Platform.

~35 mins
+500 points
Module

Secure Development Lifecycle

Build security into the development lifecycle.

~45 mins
+200 points
Module

Secure Salesforce Configuration

Configure your org with security in mind.

~20 mins
+300 points
Module

Secure Secrets Storage

Learn how to protect applications secrets in your Salesforce org.

~35 mins
+300 points
Module

Secure Server-Side Development

Secure the server side of your applications for deployment on the Salesforce Platform.

~45 mins
+200 points
Module

Security Awareness Specialist Responsibilities

Learn how a security awareness specialist develops a culture of security.

~20 mins
+200 points
Module

Security Awareness and Training

Learn what it means to build security awareness into an organization.

~20 mins
+900 points
Module

Security Basics

Educate your users, protect your Salesforce org, and encourage a culture of security.

~1 hr 25 mins
+200 points
Module

Security Center

Get a single view of security and governance metrics for all your orgs.

~30 mins
+200 points
Module

Security Operations

Learn more about the role of security operations in an organization.

~20 mins
+400 points
Module

Security Operations Engineer Responsibilities

Learn how security operations engineers protect systems and detect threats.

~40 mins
+500 points
Module

Security Principles

Learn about cybersecurity pillars and web application security.

~50 mins
+200 points
Module

Security Testing and Evaluation

Learn how testing and evaluation relates to an organization’s cybersecurity strength.

~20 mins
+400 points
Module

Security Testing and Evaluation Specialist Responsibilities

Incorporate security testing and evaluation (ST&E) into your development framework.

~40 mins
+400 points
Module

Security in AWS Cloud

Learn about the AWS shared responsibility model and root user security.

~40 mins
+300 points
Module

Self-Motivation

Get focused, build healthy habits, and be mindful during COVID-19.

~30 mins
+1,500 points
Module

Self-Registration in a Portal

Use Experience Cloud to set up a customer portal that includes a self-registration flow.

~1 hr 15 mins
+400 points
Module

Send Management in Marketing Cloud

Ensure email delivery using sender authentication, Reply Mail Management, and more.

~40 mins
+300 points
Module

Service Cloud Agent Experience

Discover how agents use the Service console to close customer cases fast.

~30 mins
+1,600 points
Module

Service Cloud Agent Productivity

Help your agents work faster and more efficiently in the Service Console.

~1 hr 40 mins
+400 points
Module

Service Cloud Basics

Supercharge your agents with omni-channel tools and an intelligent service platform.

~40 mins
+200 points
Module

Service Cloud Configuration

Customize Service Cloud to support your customers’ needs.

~25 mins
+500 points
Module

Service Cloud Efficiency

Drive profitability with customer self-service, mobile connectivity, and analytics.

~55 mins
+200 points
Module

Service Cloud Rollout Strategy

Create a blueprint to implement Service Cloud successfully.

~20 mins
+400 points
Module

Service Cloud Transition to Lightning Experience

Discover how easy it is to move to Service Cloud Lightning.

~1 hr 30 mins
+200 points
Module

Service Cloud Voice

Add advanced phone support to your service console to deliver top-notch customer service.

~20 mins
+100 points
Module

Service Cloud Voice Setup: Quick Look

Learn best practices for quickly implementing Service Cloud Voice.

~20 mins
+800 points
Module

Service Cloud for Lightning Experience

Set up customer service for your business.

~1 hr 35 mins
+1,200 points
Module

Service Cloud for Salesforce Classic

Deliver extraordinary customer service with multi-channel support.

~2 hrs
+400 points
Module

Service Cloud for Salesforce Partners

Learn the power of Service Cloud to help businesses solve their biggest challenges.

~35 mins
+100 points
Module

Service Cloud: Quick Look

See how Service Cloud helps you deliver faster, more personalized service.

~10 mins
+400 points
Module

Service Console Components

Give your support agents everything they need on one screen.

~1 hr 25 mins
+400 points
Module

Service Console Customization

Customize the Service Console to increase agent productivity and make your customers love you.

~1 hr 35 mins
+200 points
Module

Service Essentials Basics

Explore how Service Cloud Essentials works and how it helps your small business.

~20 mins
+200 points
Module

Service Essentials Features

Navigate Service Cloud Essentials and learn how to use the service console.

~20 mins
+700 points
Module

Service Metrics

Make better business decisions based on customer service data.

~35 mins
+100 points
Module

Service Setup Assistant: Quick Look

Use Setup Assistant to implement Service Cloud in a few clicks.

~10 mins
+700 points
Module

Session-Based Permission Sets and Security

Use session-based permission sets to limit access to data in your org.

~1 hr 15 mins
+100 points
Module

Setup: Quick Look

Find your way around Setup and use the Object Manager to create and edit objects.

~10 mins
+700 points
Module

Shield Platform Encryption

Encrypt your data at-rest in the cloud and manage the life cycle of your encryption keys.

~1 hr
+300 points
Module

Shift Management

Bring your field service team back to work safely with Shift Management for Work.com.

~50 mins
+400 points
Module

Shopping Cart Integrations for B2B Companies

Help your customers go from cart to quote to agreement.

~50 mins
+200 points
Module

Slack + Salesforce for the Future of Work

See how Slack and Salesforce power a new way of working to grow your business.

~20 mins
+200 points
Module

Slack Analytics

Use metrics and dashboards to gain insight into how your organization uses Slack.

~20 mins
+200 points
Module

Slack App Development with Bolt

Build a Slack app using the Bolt for JavaScript development framework.

~25 mins
+300 points
Module

Slack Basics

Discover the basics so you can get the most out of Slack.

~30 mins
+300 points
Module

Slack Block Kit

Use Slack’s UI framework to build reusable, interactive content for your app.

~30 mins
+300 points
Module

Slack Connect

Speed up communication and work more securely with people outside your company.

~25 mins
+300 points
Module

Slack Data Sync with MuleSoft Composer

Build and run a flow to notify stakeholders in Slack when a case is created in Salesforce.

~1 hr 10 mins
+200 points
Module

Slack Etiquette and Productivity

Boost productivity using recommended tools and actions in Slack.

~20 mins
+300 points
Module

Slack Workflow Builder

Automate everyday tasks inside and outside of Slack without writing any code.

~30 mins
+200 points
Module

Slack-First Marketing

Market smarter with Slack.

~20 mins
+200 points
Module

Slack-First Sales

Close deals faster with Slack.

~20 mins
+200 points
Module

Slack-First Service

Resolve cases faster and delight customers with Slack.

~25 mins
+300 points
Module

Smarter Search with Commerce Cloud Einstein

Help shoppers find what they’re looking for on your B2C Commerce site.

~1 hr 5 mins
+300 points
Module

Social Customer Service

Support customers on their favorite social media platforms.

~40 mins
+400 points
Module

Social Customer Service Strategies

Integrate social media with Social Customer Service.

~40 mins
+300 points
Module

Social Media Marketing & Engagement

Listen to your social community, publish compelling content, and engage online.

~30 mins
+200 points
Module

Social Selling with Salesforce

Grow your sales pipeline and get insight into accounts with social intelligence.

~20 mins
+400 points
Module

Social Studio Analyze

Use Social Studio Analyze data to connect with your customers.

~1 hr 10 mins
+300 points
Module

Social Studio Automate

Create automation rules to sort, route, and prioritize your social media posts.

~40 mins
+500 points
Module

Social Studio Basics

Learn how to set up and administer your Marketing Cloud Social Studio account.

~1 hr 10 mins
+1,000 points
Module

Spring '21 Release Highlights

Explore Spring ’21 product updates and new features, most of which are free.

~2 hrs 20 mins
+500 points
Module

Spring '21 Release Highlights - No-Code/Low-Code

Get up to speed on the latest no-code and low-code platform features.

~25 mins
+500 points
Module

Spring '21 Release Highlights - Programmatic Code

Get up to speed on the latest programmatic platform features.

~20 mins
+200 points
Module

Statement of Work Best Practices

Draft statements of work that lead to successful customer projects.

~20 mins
+500 points
Module

Storytelling & Communication

See how stories make your meetings, presentations, and communications more compelling.

~1 hr 25 mins
+300 points
Module

Strategies for Big Data Architecture

Learn strategies for managing big data in Salesforce.

~30 mins
+500 points
Module

Strategies for Positive Environmental Impact

Understand the impact of climate change and how Salesforce develops sustainably.

~1 hr
+300 points
Module

Strategies for Presenting to Executive Audiences

Learn how to effectively present to executives.

~30 mins
+200 points
Module

Strategies for Successful Sales Team Interviews

Ace your sales team interviews and unlock your sales potential.

~20 mins
+400 points
Module

Strategies for Successful Software Engineer Interviews

Get info, tips, and resources to help you join our Engineering team.

~40 mins
+300 points
Module

Stripe Data Sync with MuleSoft Composer

Build and run a flow to sync customer data in Stripe with Salesforce.

~1 hr 5 mins
+400 points
Module

Student Advising with Salesforce Advisor Link

Empower your advisors and build a path to student success with Education Cloud.

~1 hr 10 mins
+300 points
Module

Student Engagement with Education Cloud

Strengthen student engagement through marketing automation and online communities.

~55 mins
+200 points
Module

Student Enrollment and Onboarding Toolkit

Streamline student onboarding with Service Cloud and Salesforce Mobile.

~50 mins
+400 points
Module

Student Recruitment and Admissions with Education Cloud

Learn how to find and engage best-fit students.

~1 hr 20 mins
+200 points
Module

Student Services with Education Cloud

Streamline student services and monitor engagement with Service Cloud case management.

~35 mins
+2,300 points
Module

Subscription Pricing in Salesforce CPQ

Price, discount, and sell subscription products the smart way with Salesforce CPQ.

~1 hr 35 mins
+400 points
Module

Success Cloud Coding Conventions

Increase your team's efficiency by defining and following coding conventions

~40 mins
+1,000 points
Module

Summer '21 Release Highlights

Explore Summer ’21 product updates and new features, most of which are free.

~3 hrs
+2,000 points
Module

Survey Basics

Gather insights from customers or employees with surveys.

~1 hr 35 mins
+100 points
Module

Sustainability Cloud: Quick Look

Track, analyze, and report on environmental data to help reduce your carbon footprint.

~10 mins
+500 points
Module

Sustainable Change Management with LEVERS

Apply LEVERS to your change management strategy.

~55 mins
+300 points
Module

Sustainable Design

Use design principles to strengthen the relationship between business and society.

~35 mins
+300 points
Module

Sustainable Development Goals (SDGs): Blueprint for a Better Future

Learn about the SDGs and how to accelerate their progress.

~30 mins
+400 points
Module

Swift Essentials

Learn the basics of the Swift programming language.

~1 hr 35 mins
+400 points
Module

Systems Design with the Lightning Design System

Learn how to design reusable patterns and scalable systems.

~40 mins
+200 points
Module

Tableau Basics

Visualize and understand your data in new ways with Tableau.

~25 mins
+300 points
Module

Tableau Basics for Nonprofits

Use interactive dashboards to surface insights for fundraising, programs, and engagement.

~40 mins
+500 points
Module

Tableau CRM Administration Basics

Set up Tableau CRM and enable features and security.

~1 hr 20 mins
+1,000 points
Module

Tableau CRM Administration for Manufacturing Cloud

Set up Tableau CRM for Manufacturing Cloud to empower your users with data.

~55 mins
+500 points
Module

Tableau CRM App Design

Learn the principles of app design and apply them to build Tableau CRM apps.

~1 hr
+900 points
Module

Tableau CRM App Template Development

Use templates to distribute Tableau CRM apps to your partners and customers.

~1 hr 40 mins
+300 points
Module

Tableau CRM Apps Basics

Discover Tableau CRM prebuilt apps and learn how to create them.

~1 hr
+600 points
Module

Tableau CRM Basics

Uncover new insights from your business data using Tableau CRM.

~50 mins
+100 points
Module

Tableau CRM Certification Maintenance (Spring ’21)

Review updates to Tableau CRM to maintain your certification.

~30 mins
+300 points
Module

Tableau CRM Customer Lifecycle Analytics

Use analytics templates to gather actionable insights from survey responses.

~1 hr
+600 points
Module

Tableau CRM Dashboard Building Basics

Make magic happen with Analytics dashboards and the smarts of Einstein.

~2 hrs 20 mins
+700 points
Module

Tableau CRM Dashboard Navigation

Find your way around dashboards and drill in to get the insights you need.

~1 hr 15 mins
+400 points
Module

Tableau CRM Data Integration Basics

Bring your data into Tableau CRM and make it work for you.

~1 hr 20 mins
+300 points
Module

Tableau CRM Desktop Exploration

Learn best practices for exploring data on your desktop.

~1 hr 55 mins
+200 points
Module

Tableau CRM Mobile Exploration

Get ready to explore your company's data from your mobile device.

~50 mins
+300 points
Module

Tableau CRM Plus for Consulting Partners

Show your customers how predictive business intelligence can help them work smarter.

~30 mins
+100 points
Module

Tableau CRM Subscriptions: Quick Look

Get scheduled updates on your important analytics with email subscriptions.

~10 mins
+100 points
Module

Tableau CRM Watchlist: Quick Look

Create a Tableau CRM Watchlist to keep track of important metrics.

~10 mins
+1,000 points
Module

Tableau CRM for Healthcare Administration

Set up Tableau CRM for Healthcare to view key metrics about patients and members.

~40 mins
+600 points
Module

Tableau CRM for Healthcare Dashboards

Use dashboards to gain actionable insights about patients and members.

~50 mins
+400 points
Module

Tableau CRM for Sales Agreements and Forecasting

Track actionable insights for your manufacturing business with Tableau CRM.

~45 mins
+500 points
Module

Tableau CRM for Sales App

Put Sales Cloud data to work with the powerful dashboards of the Tableau CRM Sales app.

~2 hrs
+400 points
Module

Tableau CRM for Service App

Get insights into your Service Cloud data with this prebuilt Tableau CRM for Service app.

~1 hr 40 mins
+100 points
Module

Tableau CRM: Quick Look

Explore all Tableau CRM has to offer.

~10 mins
+300 points
Module

Tableau Data Sync with MuleSoft Composer

Build and run a flow to sync leads in Salesforce with Tableau.

~1 hr 5 mins
+600 points
Module

Tableau Developer Platform

Use Tableau APIs and developer tools to customize Tableau for your organization.

~55 mins
+100 points
Module

Tableau Mobile: Quick Look

Discover the features and capabilities of Tableau Mobile.

~10 mins
+300 points
Module

Tableau Online Basics

Become familiar with Tableau Online concepts and connect to a Tableau site.

~40 mins
+100 points
Module

Tableau Prep: Quick Look

Combine, shape, and clean your data for analysis with Tableau Prep.

~10 mins
+200 points
Module

Tableau Server Basics

Learn about the self-service analytics platform and explore the user interface.

~20 mins
+300 points
Module

Tableau Server for Admins and End Users

Learn what server admins, site admins, and end users can do with Tableau Server.

~30 mins
+200 points
Module

Tableau and Google BigQuery Optimization

Learn how to improve query performance and big data analytics in a no-code environment.

~20 mins
+500 points
Module

Tactics for Impact Management

Apply Impact Management tactics to make smarter decisions for your organization.

~50 mins
+200 points
Module

Team Engagement for Customer Service Managers

Learn how to keep teams engaged through culture, collaboration, and transparency.

~20 mins
+200 points
Module

Technical Project Management

Learn how technical project management intersects with security in your organization.

~20 mins
+400 points
Module

Technical Project Manager Responsibilities

Learn how technical project managers execute projects.

~40 mins
+200 points
Module

Technologies and Trends of the Fourth Industrial Revolution

Learn about the ten breakthrough technologies fueling the Fourth Industrial Revolution.

~25 mins
+1,000 points
Module

Territory Management Basics

Set up Enterprise Territory Management and assign accounts, rules, and users.

~55 mins
+600 points
Module

Territory Management Best Practices

Learn tips to get the most out of Enterprise Territory Management.

~50 mins
+200 points
Module

Testing for Web Accessibility

Ensure your code is accessible with automated and manual tests.

~20 mins
+400 points
Module

The Datorama Data Model

See how data is structured in Datorama.

~50 mins
+200 points
Module

The Four Industrial Revolutions

Learn about industrial revolutions and the basics of the Fourth Industrial Revolution

~20 mins
+100 points
Module

The Fourth Industrial Revolution: Quick Look

Learn how the technology driving the Fourth Industrial Revolution impacts your business.

~5 mins
+300 points
Module

The Power of Movement

Integrate movement into your day to keep your body and mind healthy.

~30 mins
+100 points
Module

The Salesforce Your Account App: Quick Look

Browse, buy, and manage your subscription services in Salesforce.

~10 mins
+400 points
Module

The State of Marketing (2020)

Lead your organization through uncertainty with the latest marketing trends.

~40 mins
+400 points
Module

The Tableau Desktop Workspace

Explore the workspace and learn how to build valuable data visualizations.

~40 mins
+300 points
Module

The Tableau Workflow

Learn how you can use Tableau to prepare and visualize your data, and share insights.

~40 mins
+200 points
Module

The Value of Sleep

Get tips for better, more restorative sleep so you're ready to live your best life.

~48 mins
+200 points
Module

Threat Intelligence

Learn how threat intelligence prevents attacks on an organization.

~20 mins
+400 points
Module

Threat Intelligence Analyst Responsibilities

Learn how threat intelligence analysts identify and investigate threats.

~40 mins
+400 points
Module

Threat Modeling Fundamentals

Learn about security threats and how to prevent them.

~45 mins
+300 points
Module

Tools & Resources for Salesforce B2C Commerce Developers

Get the tools and community support you need to develop a B2C Commerce storefront.

~1 hr 20 mins
+200 points
Module

Trailblazer Community Groups

See how the Trailblazer Community helps you learn, connect, and get inspired.

~20 mins
+100 points
Module

Trailblazer Community: Quick Look

Connect with other Trailblazers by exploring the Trailblazer Community.

~5 mins
+300 points
Module

Trailblazer Mentorship for Mentees

Build a meaningful mentoring relationship that gets you closer to your career goals.

~35 mins
+300 points
Module

Trailhead Engagement at Your Company

Empower employees and scale learning at your company with Trailhead.

~30 mins
+400 points
Module

Trailhead Military

Discover Trailhead Military and get started on the path to career and community.

~40 mins
+100 points
Module

Trailhead Navigation: Quick Look

Discover the best way to navigate Trailhead mobile and desktop.

~5 mins
+700 points
Module

Trailhead Playground Management

Create hands-on orgs, practice your Salesforce skills, and complete Trailhead challenges.

~20 mins
+400 points
Module

Trailhead Workshop Basics

Be a multiplier and host a learning event at your company or in your local community.

~35 mins
+400 points
Module

Trailhead and Trailblazer Community

Learn, earn, and connect with Trailhead and Trailblazer Community.

~20 mins
+500 points
Module

Trailhead for Companies

Use Trailhead to develop a culture of learning at your company.

~45 mins
+100 points
Module

Trailhead: Quick Look

Learn what Trailhead is and how to use it to gain new skills.

~5 mins
+200 points
Module

Trailmaker Content Basics

Use the Trailmaker Content tool to create, format, and update myTrailhead content.

~45 mins
+400 points
Module

Trailmaker Release Basics

Use the Trailmaker Release tool to create, manage, and publish myTrailhead releases.

~1 hr
+400 points
Module

Transactional Messaging

Learn how and when to communicate with customers through transactional messages.

~40 mins
+400 points
Module

Trees to Combat Climate Change

Learn why harnessing the power of trees is one of the best ways to tackle climate change.

~40 mins
+200 points
Module

Trust and Influence

Explore tactics for building trust and strategies to influence a desired outcome.

~40 mins
+300 points
Module

Twilio Data Sync with MuleSoft Composer

Build and run a flow to send a Twilio message when a Salesforce opportunity is closed.

~1 hr 15 mins
+300 points
Module

UN Guiding Principles on Business and Human Rights

Learn about the global standards that businesses can adopt to respect human rights.

~45 mins
+400 points
Module

US Privacy Law Basics

Learn about US privacy laws and how to comply.

~50 mins
+600 points
Module

UX Personas for Salesforce

Explore the Salesforce user research personas and learn how to use them at your business.

~1 hr 10 mins
+1,300 points
Module

UX Prototyping Basics

Get to know prototypes and how to use Salesforce Lightning Design System to build them.

~1 hr
+500 points
Module

UX Research Basics

Learn how to talk to your users, discover what they need, and influence design decisions.

~1 hr 25 mins
+400 points
Module

Unified Marketing Reporting

Combine marketing data from across Salesforce in Datorama.

~40 mins
+3,100 points
Module

Unit Testing on the Lightning Platform

Learn why testing helps you create better software and how to run various unit tests.

~3 hrs 25 mins
+300 points
Module

Universal Declaration of Human Rights (UDHR): Shared Global Vision

Learn how we can all work together to protect human rights.

~40 mins
+700 points
Module

Unlocked Packages for Customers

Maintain and upgrade your apps more easily with package development.

~55 mins
+200 points
Module

Use Cases for the Salesforce for Slack Integration

Learn how sales and services teams use the Salesforce for Slack integration.

~20 mins
+200 points
Module

User Adoption Metrics

Discover tools for tracking end user adoption of Salesforce.

~20 mins
+1,100 points
Module

User Authentication

Secure your org with multi-factor authentication, My Domain, and single sign-on.

~1 hr
+400 points
Module

User Engagement

Create in-app guidance to help users get the most value out of your Salesforce app.

~40 mins
+400 points
Module

User Experience Basics

Dig into user experience process, tools, techniques, and best practices.

~45 mins
+1,400 points
Module

User Interface API

Build UI for custom Salesforce apps with User Interface API.

~1 hr 45 mins
+200 points
Module

User Management

Set up users and control how they can view or edit your business data.

~50 mins
+200 points
Module

User Story Creation

Discover the importance of user stories and learn how to write them.

~20 mins
+300 points
Module

User Training and Motivation

Learn how to support your Salesforce users and prepare them for success.

~30 mins
+500 points
Module

VA Benefits for Veterans

Discover how Veterans Affairs is supporting US military veterans and their families.

~50 mins
+100 points
Module

Vaccine Cloud: Quick Look

Learn how to manage vaccination programs safely and efficiently.

~10 mins
+400 points
Module

Value Selling for Salesforce Partners

Show your customers the importance of value over price.

~30 mins
+300 points
Module

Virtual Collaboration

Learn how to collaborate with distributed teams and manage remote employees.

~55 mins
+400 points
Module

Virtual Events

Plan and prepare for successful virtual events.

~40 mins
+100 points
Module

Virtual Meeting Setup: Quick Look

Learn the C.L.A.S.S.Y. framework and get helpful tips for optimizing your virtual meeting.

~15 mins
+600 points
Module

Virtual Presentations

Create online presentations that connect wherever your audience is.

~1 hr
+100 points
Module

Virtual Whiteboarding: Quick Look

Learn tips and best practices for whiteboarding during a virtual meeting.

~15 mins
+200 points
Module

Visual Remote Assistant

Connect customers and employees with real-time visual support via mobile devices.

~40 mins
+700 points
Module

Visualforce & Lightning Experience

Learn how to use Visualforce to customize your Lightning Experience.

~2 hrs 5 mins
+4,100 points
Module

Visualforce Basics

Use Visualforce to build custom user interfaces for mobile and web apps.

~2 hrs 25 mins
+300 points
Module

Volunteer Management

Find and connect with skilled volunteers and track their work in Salesforce.

~45 mins
+500 points
Module

Volunteer Registration

Learn how to register volunteers for one-time and recurring events.

~1 hr 50 mins
+200 points
Module

Volunteers for Salesforce (V4S) Basics

Transform your organization's volunteer management with powerful, cloud-based tools.

~30 mins
+200 points
Module

Vulnerability Assessment

Learn how vulnerability assessment increases an organization’s cybersecurity strength.

~20 mins
+1,600 points
Module

Web Chat Basics

Set up a simple-to-use web chat channel using Embedded Chat in Lightning Experience.

~1 hr 20 mins
+300 points
Module

Website Integration for Volunteer Management

Foster volunteer engagement by connecting Volunteers for Salesforce with your website.

~1 hr 10 mins
+400 points
Module

Wellbeing at Work

Learn about Camp B-Well, the employee wellbeing program at Salesforce.

~1 hr 14 mins
+1,000 points
Module

Winter '21 Release Highlights

Explore highlights from the Winter '21 release.

~2 hrs 10 mins
+600 points
Module

Winter '21 Release Highlights - No-Code/Low-Code

Get up to speed on the latest no-code and low-code platform features.

~25 mins
+600 points
Module

Winter '21 Release Highlights - Programmatic Code

Get up to speed on the latest programmatic platform features.

~35 mins
+1,000 points
Module

Winter '22 Release Highlights

Explore Winter ’22 product updates and new features, most of which are free.

~2 hrs 25 mins
+300 points
Module

Word Meaning and Word2vec

Learn how to convey word meaning computationally and understand the basics of Word2vec.

~2 hrs 55 mins
+300 points
Module

Work.com Basics

Get a suite of apps, expertise, and services to redefine work for businesses and communities.

~25 mins
+300 points
Module

Work.com Features

See how a business like yours gets back to work safely.

~25 mins
+300 points
Module

Workday Data Sync with MuleSoft Composer

Build and run a flow to sync employees in Workday with contacts in Salesforce.

~55 mins
+400 points
Module

Workforce Engagement for Contact Center Planning

Learn how support operations planners use data to schedule and staff agents.

~1 hr 20 mins
+100 points
Module

Workforce Engagement for Service: Quick Look

Boost your contact center’s operational performance across all channels.

~10 mins
+300 points
Module

Workplace Giving with Philanthropy Cloud

Donate, volunteer, and track your contributions with Salesforce's impact platform.

~1 hr
+200 points
Module

Workplace Reopening Strategies

Establish a framework for reopening your workplace safely.

~25 mins
+300 points
Module

Writing Style

Learn to write conversationally with these style tips.

~45 mins
+400 points
Module

Writing for Web Accessibility

Best practices and examples for authoring accessible content.

~50 mins
+500 points
Module

Writing for myTrailhead

Create engaging myTrailhead content for your company.

~50 mins
+800 points
Module

Xcode Essentials

Learn how to use the Xcode IDE and the iOS SDK to build your first app.

~1 hr 45 mins
+300 points
Module

myTrailhead Basics

Learn about the roles, tools, and publishing flow for myTrailhead.

~30 mins
+200 points
Module

myTrailhead Configuration

Assign permissions, set up a subdomain, customize the branding, and create deep links.

~40 mins