Enhance Agentforce Service with Lightning Knowledge

Create a knowledge base in which to ground AI for better customer service outcomes.

Create record types and page layouts to optimize Lightning Knowledge for your business.

Learn how search works in Salesforce Knowledge and customize your org for better results.

Unlock the full power of Knowledge by migrating to Lightning Knowledge.

Handle customer requests using the Knowledge-Centered Service methodology.

Recommend articles to service agents in real time with Einstein Article Recommendations.

Prepare your knowledge base to optimize AI-generated content.