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+3,000 points
Trail

Enhance Service Cloud with Lightning Knowledge

Give agents the right information, at the right time, and in the right format to close cases.

~6 hrs 20 mins
+300 points
Module

Knowledge Basics for Lightning Experience

Use Lightning Knowledge to create a knowledge base for better customer service.

~30 mins
+1,300 points
Module

Lightning Knowledge Setup and Customization

Create record types and page layouts to optimize Lightning Knowledge for your business.

~2 hrs 5 mins
+400 points
Module

Knowledge Search Basics

Learn how search works in Salesforce Knowledge and customize search in your org for better results.

~1 hr 10 mins
+500 points
Module

Lightning Knowledge Migration

Unlock the full power of Knowledge by migrating to Lightning Knowledge.

~1 hr 35 mins
+500 points
Module

Knowledge-Centered Service with Service Cloud

Handle customer requests using the Knowledge-Centered Service methodology.

~1 hr
~6 hrs 20 mins