The Reimagined Trailblazer Community is Here!
Knowledge-Centered Service with Service Cloud
Handle customer requests using the Knowledge-Centered Service methodology.
Add to Favorites
Add to Trailmix
Get Started with Knowledge-Centered Service
Manage Article States
Set Up Lightning Knowledge for KCS Users
Optimize Article Search and Quality Audits
Use Evolve Loop to Improve Your Process
Available on these trails
Enhance Service Cloud with Lightning Knowledge