One of my users has the Agentforce for Sales permission set and when using reports, it says that Einstein is crunching the numbers and then the user gets this error? Why?
#Salesforce Developer #Salesforce Admin #Agentforce #Sales Cloud
3 answers
This looks like an Agentforce Report Analyst issue, not necessarily an issue with the report itself.
I would try these checks:
- Make sure the user has the required Agentforce for Sales permissions.
- Check whether the Data Cloud User permission set is assigned.
- Test the same report as a System Administrator.
- If it works for Admin but not for the user, it is most likely a permission/access issue.
- Check access to the report folder, report type, objects and fields used in the report.
- Try with a very simple Accounts or Opportunities report.
- If simple reports work, the issue may be related to that specific report configuration.
- Also try once in an incognito window or another browser, because the error shown looks like a UI/JavaScript error.
If everything is configured correctly and the same error continues, I would suggest raising a Salesforce Support casewith the screenshot and reproduction steps.
Thank you,
Venkat Yadav.
