Our agents have been experiencing disruptive audio related issues on service cloud voice/salesforce voice with genesys cx cloud. Does anyone have any experience or advice for the following? We work on Google Chrome and currently use a custom ringtone.
1. Ringing when there are no incoming calls
2. Ringing when the call has been picked up and initiated - the caller can hear the phone audibly ringing while trying to converse
3. Ringing that starts after a call has been ended
4. Ringer output setting changes on its own - agent sets setting as laptop speaker but it reverts back to headset by itself
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