Hi there,
We're a registered Salesforce partner, and I'm trying to get a Partner Business Org (PBO) requested for our account so we can create a sandbox for integration testing. Our existing org is a Partner Developer Edition, which can't create sandboxes.
I've followed the official steps (Salesforce Help → account switcher → Log a Case for Help → Partner Programs & Benefits → Demo & Partner Business Orgs), but every time I go through them, Agentforce just routes me back to the same documentation page instead of actually logging the case. When I asked to speak to a human, the chat itself failed to load, and the case form also failed to submit.
Has anyone run into this recently, or know of another way to get a PBO request actioned - a different contact, a working form, or anything that bypasses the Agentforce loop?
Thanks in advance.
#ISV Partner #Partner Account #Partner Business Org
Hello @Richard McKenzie have you tried this direct link to create a case : https://help.salesforce.com/s/case-submission ?
Is you user granted access to Salesforce Partner Community to be able to log your case, as explained in
https://developer.salesforce.com/docs/platform/isvforce/guide/appexchange-partner-request-pbo.html?
Eric
