Error says : it is not activated and the type is not Flex
That error is the grader telling you two specific things about your agent: it must be Active, and its Type must be Flex.
1. Type = Flex: this step expects an Agentforce (Flex) agent, not a Service Agent template or another type. In Agent Builder, check the agent's type — if it is not Flex, create a new agent and choose the Flex (general/customizable) type, then rebuild your topic and actions on it.
2. Activate it: open the agent in Agent Builder and set it to Active (the Activation toggle / Activate button). The grader only sees it once the status is Active.
Two prerequisites that quietly block activation:
- You must be in the special Agentforce-enabled Developer Edition org for this badge, with Einstein turned on (Setup, Einstein Setup, On).
- Any Flow you added as an agent action must itself be Active, or the agent will not activate.
Fix the type and activate, then recheck.
if this helps, please mark it as the Best Answer so it helps the next person — thanks 🙂
