Hello, I need some information. I have activated the Unified Routing feature for an AWS Connect contact center. I wanted to know whether, despite call routing using Unified Routing, it is still possible to preserve the functionality of quick connect to a queue or user in AWS without using Salesforce Omniflow. The guide seems unclear on this point. Thanks in advance!
4 answers
Hello Jeff, I'm still waiting on a phone number to schedule the tests. Could you let me know if there's any news?
