Issue:
I am unable to connect to Tableau Cloud from my Bridge Client on a Windows Server.
I am also unable to connect to the web site using Edge. (Chrome not allowed on our servers.)
Error: It looks like
prod-useast-b.online.tableau.comclosed the connection.
What I have done:
Reached out to my Network Defense team. They have verified that connections are being allowed to
online.tableau.comand sub-domains.
Verified the Root certificate, GlobalSign Root CA, exists and is valid.
Attempted to restart the Bridge client.
I get the following from the service / client: "There was a problem and the client could not reach Tableau Cloud."
Rebooted the server.
Cleared the stored Windows Credential for Tableau Bridge.
Note: I have Tableau Prep installed on this server also and it is not having any issues connecting to Tableau Cloud.
This issues started a few days ago.
The Bridge has been working fine for 2 years with the only changes being server patching and Bridge updates.
Bridge application is current. 20262.26.0603.1643
#Tableau Cloud
Hi, check if the other required urls are also whitelisted:
https://help.tableau.com/current/online/en-us/to_bridge_security.htm#forward-proxy-filteringAlso, if you still having problems, I would advice you to try with other Tableau Bridge releases (older or newer). Sometimes an older release has worked for me.
Finally, the same article states you need ports 80 and 443. Don't hesitate to take a complete read of the document.
If you cannot connect to Tableau Cloud using Edge, it means that maybe a proxy is interfering with your connection.
what do you get when you run in a cmd:
curl -v https://online.tableau.com
If this post resolves the question, would you be so kind to "Accept this Answer"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.
Regards,
Diego Martinez
Tableau Visionary and Tableau Ambassador
