Skip to main content

Title:

 

Build Your First Sales Coach Badge – Sales Coach template missing in a newly created Agentforce Playground

Description:

Hi everyone,

I'm trying to complete the Build Your First Sales Coach badge, specifically the Configure and Activate Your Sales Coaching Agent unit, but I'm blocked because my newly created Agentforce Playground doesn't match the Trailhead instructions.

Here's what I've done:

  •  Created a brand new Agentforce Playground by clicking Create Playground on the badge page. 
  •  Waited for my previous playground to expire before creating this new one. 
  •  Completed the prerequisite setup steps. 
  •  Agentforce is enabled. 

However, when I reach Step 4 → Configure and Activate Agentforce Sales Coach → Go to Agent Builder, I don't get the Agentforce Sales Coach template shown in the Trailhead instructions.

Instead, I'm taken to a generic "Name your agent" screen where I have to create a blank agent.

On Setup → Agentforce Agents, I only see:

  •  Coral Cloud Agent 
  •  Coral Cloud Experience Agent 

There is no Sales Coach Agent, no Sales Coach subagents (such as Opportunity Coaching or Negotiation/Review Role-Play), and no Sales Coach assets to configure.

The legacy builder is available (I can open Coral Cloud Agent in Builder), but it contains 0 subagents, so it doesn't match the badge instructions.

Has anyone experienced this recently? Is there a way to provision the missing Sales Coach template, or is this a known issue with newly created Agentforce Playgrounds?

Any help would be greatly appreciated. Thank you! 

 

#Trailhead Challenges

2 answers
  1. Jul 14, 2:41 PM

    I'm having the exact same issue as the OP.  I feel like the link to the playground does not match the instructions.

0/9000