Hi all,
I’m currently implementing Salesforce Surveys and have hit an issue with survey response visibility for non-admin users that I can’t seem to resolve.
Current setup:
- Public survey invitations working
- Survey responses successfully submitting
- Report built using “Surveys with Invitations and responses”
- Admin users can see Question Name and Response Value fields correctly
Issue: Non-admin users can:
- Access the report
- See response records/accounts/statuses
- See survey invitation data
However, they cannot see:
- Question Name
- Response Value These fields appear blank/dash only for non-admin profiles.
What I’ve already tried:
- Updated sharing settings
- Granted Survey Response / Survey Invitation object permissions
- Assigned record types
- Created additional permission sets
- Assigned Survey Creator permission set
- Checked report folder access
- Tested report sharing
- Tested multiple profiles/users
- Attempted Survey Subject access (blocked by licensing restrictions)
- Confirmed issue only impacts non-admin users
Has anyone experienced this before or found the correct combination of permissions/report type setup to expose survey answer values to standard users?
Any help would be massively appreciated as we’re trying to get this live urgently.
Thanks!
1 answer
Hi, sorry for the inconvenience. If you don't receive a response here, we recommend reaching out to our support team for further assistance. You can do so by visiting https://help.salesforce.com/s/articleView?id=000393090&language=en_US&type=1
