Has anyone else had issues sending emails to campaign members? I've had no issues sending emails via custom segments. I've mapped the specific campaign's contact record campaign member ID to the campaign member DMO. I'm unsure what else to check in terms of mapping. I keep getting a population segment of 0.
Hello Julie,
If the segment population is showing 0, then most likely the Campaign Member DMO mapping or relationship is not getting recognized properly by the segment. Even if the Campaign Member ID is mapped, double check whether the Contact/Lead linkage and Campaign relationship are syncing correctly in Data Cloud. Also verify if the data is actually getting ingested and refreshed after mapping changes — sometimes the mapping looks correct but the data stream hasn’t reprocessed yet. Another thing to check is whether the campaign members are meeting the segment filter conditions and if consent/email eligibility fields are excluding them. Usually it ends up being either a relationship mapping issue or data refresh lag. Hope this helps!
