I am suddenly experiencing multiple errors when trying to use Dataloader.io. It takes 20 or 30 attempts to get something uploaded. I tried to open a case with them, but every time I try to access support it forces a login and sends me back to the home page, so they closed the case thinking I was not responding. Yes, I have tried clearing cache and using an incognito window and different browser. Anyone else experiencing problems with Dataloader.io? Is there any way to get support via Salesforce?
Hi Stephanie,
A few things that might help, since
dataloader.io is actually a separate product from Salesforce's own Data Loader (it's a third-party SaaS tool), so Salesforce support won't be able to assist with it directly — you'll need to go through dataloader.io's own channels.
1. Why you're getting bounced back on Support
The
dataloader.ioSupport/Case portal is only available to Professional or Enterprise paid subscribers. If you're on the Free tier, submitting a case there will redirect you, since free users are directed to the Community Forums instead of direct support tickets. That's likely why you keep getting sent back to the home page.
2. Alternative way to reach them
If the in-app Help Center login loop won't let you submit a ticket, you can email them directly instead:
info@dataloader.ioThis bypasses the portal login issue entirely.
3. On the login-loop / repeated failures
Since you've already cleared cache, tried incognito, and different browsers, a few other things worth checking with your Salesforce Admin (if you're not the Admin yourself):
- Setup > Connected Apps OAuth Usage — check if
dataloader.ioshows a "Blocked" status with an "Unblock" button next to it. If so, it needs to be unblocked there.
- Check if your Profile has "Enforce Canvas UI" enabled under Settings > User Profile — if so, you may only be able to log in through the embedded canvas app inside Salesforce, not the standalone
dataloader.iowebsite.
- Confirm there are no IP restrictions on your Profile blocking
dataloader.io's IP ranges — if there are, you'll need to allowlist dataloader.io's published IP addresses.
- Confirm "API Enabled" is checked on your Profile under Administrative Permissions.
4. If uploads keep failing (not just login)
Since you mentioned it's taking 20-30 attempts to get an upload through, and not just login issues, this could also be an intermittent platform issue on
dataloader.io's end rather than something on your Salesforce side. Worth checking dataloader.io's status/community forums to see if others are reporting the same thing around the same dates — that'll tell you if it's a known outage versus something specific to your org's setup.
Given the support portal limitation, the email route (
info@dataloader.io) is probably your fastest path to a real human at this point.
