Hello
I am new to Manufacturing cloud so my question is perhaps not relevant.
In the documentation, and in Trailhead, the claim object is always presented as a request by a partner to be compensated.
Is it the same object that can be used if we want the customer to enter directly a claims via Experience cloud by example ?
and what is the role of the "partner fund claim" vs the claim object ?
Regards
Jérôme
The claim object in Manufacturing Cloud is primarily used for warranty claims. It represents a warranty claim submitted by a partner to a manufacturer or a supplier recovery claim submitted by the manufacturer to a supplier.
This object can also be configured to allow customers to submit claims directly via an Experience Cloud site. This involves setting up related objects like Claim, Claim Item, Claim Coverage, Claim Coverage Payment Details, and Claim Participant. Manufacturers can also create claims on behalf of partners if needed.
For more details, refer:
The "Partner Fund Claim" is a separate concept used in the context of Market Development Funds (MDF). It allows partners to submit claims for reimbursement of marketing expenses or other fund-related activities.
Partner Fund Claims are managed through the Partner Central Experience Cloud site. Channel Account Managers (CAMs) or financial departments can approve and reimburse these claims.
For more details, refer: Configure Partner Fund Claims
Key Differences:
- The Claim Object is used for warranty or supplier recovery claims, while the Partner Fund Claim is specific to Market Development Funds and partner reimbursements.
- Both can be configured for use in Experience Cloud, but their purposes and workflows differ.
Hope this helps. Thanks!
