I have a journey with an automated data extension that repeats hourly. When a new person is found it adds them in the journey and sends them an email. How do I avoid these emails being sent out really late or really early in the morning? Do I add a wait duration before the email?
1 answer
To avoid emails being sent too early or late, use a Wait Until activity or configure Contact Scheduling / Blackout windows
in journey settings. This ensures contacts only receive emails within your defined time range.
Use a Wait Until ActivityPlace a Wait Until immediately before the Email Send.
- Set it to release contacts only during a certain time range (e.g., 8 AM–8 PM local time).
- Journey Builder will hold contacts until the next allowed window.
Refer: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_wait_activity.htm&type=5
