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I am running the setup .exe for Tableau Server 2021.4.2 on my Tableau Server node(upgrading from 2019.2.4) and there is a error "one or more issues caused the setup to fail"

 

It is indicating "Registry key not found" and pointing to 'SOFTWARE\Tableau\Tableau Server 20214.21.1217.2252\Directories' 

 

Anyone ever see this or know what the cause is? I ran this exact same install before on another test Windows 2016 VM setup upgrading from 2019.2.4 without an issue. 

 

[5FFC:1E44][2022-01-11T11:28:49]i052: Condition 'LM_VERSION_FOUND_TSID' evaluates to true.

[5FFC:1E44][2022-01-11T11:28:49]i000: Registry value not found. Key = 'SOFTWARE\Tableau\ATR', Value = 'ATRServer'

[5FFC:1E44][2022-01-11T11:28:49]i000: Setting numeric variable 'ACTIVATIONSERVICE' to value 0

[5FFC:1E44][2022-01-11T11:28:49]i000: Registry key not found. Key = 'SOFTWARE\Tableau\Directories'

[5FFC:1E44][2022-01-11T11:28:49]i000: Setting numeric variable 'LM_VERSION_FOUND_DD' to value 0

[5FFC:1E44][2022-01-11T11:28:49]i052: Condition 'LM_VERSION_FOUND_DD AND DRIVERDIR_OR=0' evaluates to false.

[5FFC:1E44][2022-01-11T11:28:49]i000: Registry key not found. Key = 'SOFTWARE\Tableau\Directories'

[5FFC:1E44][2022-01-11T11:28:49]i000: Setting numeric variable 'LM_VERSION_FOUND_CD' to value 0

[5FFC:1E44][2022-01-11T11:28:49]i052: Condition 'LM_VERSION_FOUND_CD AND CONNECTORDIR_OR=0' evaluates to false.

[5FFC:1E44][2022-01-11T11:28:49]i000: Setting string variable 'VC2019_FOUND' to value '1'

[5FFC:1E44][2022-01-11T11:28:49]i000: Setting string variable 'VC2019_FOUND_x86' to value '1'

[5FFC:1E44][2022-01-11T11:28:49]i000: Setting string variable 'VC2019X64_MAJ_VER' to value '14'

[5FFC:1E44][2022-01-11T11:28:49]i000: Setting string variable 'VC2019X64_MIN_VER' to value '12'

[5FFC:1E44][2022-01-11T11:28:49]i000: Setting string variable 'VC2019X86_MAJ_VER' to value '14'

[5FFC:1E44][2022-01-11T11:28:49]i000: Setting string variable 'VC2019X86_MIN_VER' to value '12'

[5FFC:1E44][2022-01-11T11:28:49]i000: Registry key not found. Key = 'SOFTWARE\Tableau\Tableau Server 20214.21.1217.2252\Directories'

2 answers
  1. Jan 12, 2022, 12:09 PM

    The issue was solved by rebooting VM.

     

    Thanks

0/9000