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1. I have replaced both First Name placeholders and the single Next Check In Date with the appropriate Insert Resource -> Contact -> "field". The response looks great, no extra characters, spacing, ... .  

2. I have toggled on / off / on ... multiple times with the main Agentforce Agents toggle, leaving it on. 

3. I have activated / deactivated / reactivated the template. 

4. I have relaunched the dev org from the module. 

5. I have let it sit for 15 minutes before checking the challenge. 

6. I went through all the steps in the main part (creating the Guest Experience Compensation template) with no issues. 

 

...nothing has worked. 

 

 

#Trailhead Challenges

2 answers
  1. Oct 23, 1:29 PM

    The issue was resolved for me with time (overnight) and possibly logging out. Logged back in this morning, toggled the Agentforce Agent again, and all good.

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