After the Winter 27 update, users are reporting issues in accessing the field service app, on Android mobile devices.
App version: 262.3.23 (latest available, although 264 would be available through beta program).
After entering credentials with our SSO, login fails with
Token Request Error: Invalid_Grant: Authorization Failure.
Not all users are affected, this seems to happen randomly but we are not able to pin-point the reason.
Recently it is happening to me as well and the problem persists even after trying to revoke all related tokens from the OAuth App list of the user detail page.
Has anyone else experienced this issue? any solution?
1 answer
- I would recommend logging a support case via Salesforce Help for further assistance.
Thank you!
