Our agents normally receive e-mail notifications when a lead is assigned to them. But as of this week, they are no longer getting them, even when ticking the 'send email notification' box when assigning the lead.
#Salesforce Developer
1 answer
Hello @Maria Mittleman
are they coming from an API Call or manually created/assigned?
Please have a look at this help article on "Assignment rules do not send notification emails for Leads or Cases created via API" :
https://help.salesforce.com/s/articleView?id=000384839&type=1Eric
