Unable to complete: Setup with Agentforce for Admins Manage User Access, Error Message all the time.
Hi all, I have the following issue in the step 3:
Einstein is ON, I was able to complete previous steps, but in the step 3, error message all the time:
Unfortunately, Live Chat support is currently unavailable for this agent. Please feel free to reach out to our customer service directly through email or phone, and we'll be happy to assist you.
@Luis Daniel Castañeda Vargas That line isn't a Live Chat outage. It's the fallback when the conversation never reaches an activated agent. Einstein being on doesn't activate the agent.
In that unit the chat is hitting the agent the step is testing. If the agent is still a draft, or you opened a different one, you get exactly this message. The same thing happens when the user in the playground doesn't have the Agentforce access the earlier steps assigned. The panel opens, and there's no agent behind it.
Open the agent from this playground, confirm it's the one the step names, and activate it. Then start a new conversation. The chat you already have is a failed session, and refreshing it keeps the same failure.
