I have one Production/Enterprise org connected to two Sandboxes:
- DEV Sandbox
- UAT Sandbox
Both Sandboxes were recently created, and I haven't logged into either Sandbox from any device yet.
When I try to log in to either Sandbox using my Sandbox username and password, Salesforce asks me to authenticate using a passkey.
Initially, I had a passkey saved in Microsoft Edge, but I removed it while troubleshooting. Now, when I try to log in, Salesforce gives me the option:
“iPhone, iPad, or Android device”
which displays a QR code.
When I scan the QR code using my iPhone, my phone opens Google Password Manager and shows:
I am still able to log in successfully to my Production org, and I am a System Administrator there.
My question is:
Since I still have access to the Production org but cannot log in to either Sandbox, is there any way to recover/reset the Sandbox passkey or generate a temporary verification code so that I can regain access to the Sandboxes?
I don't want to delete or recreate the Sandboxes. I just want to recover access to the existing DEV and UAT Sandboxes.
Any guidance on the correct Salesforce-supported recovery process would be greatly appreciated.
#Multi-Factor-Authentication
Hi ,
If no administrator can log in to the Sandbox, the most likely option is to open a case with Salesforce Support and request assistance in restoring access