Whenever an internal user assigns a task for community user ,email notifications are not getting triggered. Even there are no records in email log files.
what could be the issue here?
#Salesforce Developer #Salesforce Admin #Email Deliverbility
1 answer
Since the Task is being assigned by an internal user to a community user and there are no entries in the Email Log Files, I'd first verify whether the recipient user has task assignment notifications enabled.
Check the following:
- Setup → Notification Delivery Settings → Activities → Task Assignments and ensure Desktop notifications are enabled.
- On the community user's record, verify the "Email me when someone assigns me a task" preference is enabled under Reminder & Alerts.
According to Salesforce documentation, task assignment notifications depend on these notification settings. If these preferences are disabled, the assignment notification may not be generated at all, which could explain why no corresponding entries appear in the Email Log Files.
