I was recently given admin permissions in Tableau Cloud. After this happened, my Tableau MFA codes in Salesforce Authenticator stopped working. We were able to fix this by changing my authorization to Salesforce Credentials. However, when using Salesforce Credentials, Tableau Desktop does not allow me to publish a workbook to Cloud. I need my Tableau MFA to start working again. Another user has tried resetting my MFA but that hasn't worked. I've tried to contact support but the AI agent literally won't let me talk to a real person. Incredibly frustrating. Anyone have a solution?
#Tableau Cloud
You know, a lot of AI answers in the forums recently.
It seems you may have some problems. One related to Tableau Cloud sign in. So let's start here.
a. Resetting your MFA verifiers from Tableau Cloud (
https://help.tableau.com/current/online/en-us/to_security_mfa.htm#regain-site-access-after-being-locked-out)
will only work if you are using Tableau Cloud local authentication (not using Salesforce, or Google, or SAML or OpenId authentication).
b. Once you reset your MFA verifiers (and if you are using Tableau + MFA auth), after signing in again you will be asked to choose an MFA (Salesforce Auth, Code Generator, etc).
Thus:
a. Please verify first other admins have access (so if you are locked out, they can help you)
b. Change your auth type to Tableau + MFA
c. Reset your MFA verifiers
d. Sign in again, and set your MFA verifier
e. Sign out again
f. Sign in again and you will be asked to create emergency codes.
After that, try to sign in using Tableau Desktop:
a. Try to sign into your site and do your stuff.
b. If you can't sign in or do your stuff, maybe you will need to clean sign ins:
c. If clearing the saved sign ins does not work, you may need to go with a "hard delete":
https://help.salesforce.com/s/articleView?id=001456818&type=1If this post resolves the question, would you be so kind to "Accept this Answer"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.
Regards,
Diego Martinez
Tableau Visionary and Tableau Ambassador
