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Hi Everyone, 

 

I know that there is currently a live idea on this topic but i just wondered if anyone had found a work around to this blocker? 

 

https://ideas.salesforce.com/s/idea/a0B8W00000Gdl3yUAB/allow-tasks-to-be-routed-through-omnichannel

 

 

I know that tasks can be adding a Queue (list view) in lightning but i need to have the tasks show up in the Omni-Channel queues so that they can be assigned out to agents at our Contact Centre. 

 

All of our tasks are related to cases but we don't want the tasks to be tied to one single agent (owner) they need to be in the Omni-Channel so that the tasks can be picked up by the next available agent on the day the task or tasks are due. 

 

I hope that makes sense. 

 

Thanks 

 

Eric 

 

#Omni Channel  #Work Queue  #Tasks

3 answers