📖 New guide alert: Everything You Ever Wanted to Know About Agentforce Voice (But Were Afraid to Ask)

If you've been curious about Agentforce Voice — how it works, how it's architected, and where it's already delivering real ROI — this guide is for you.A few highlights from the guide:

• Voice isn't a separate product. It's a capability that extends the agents you've already built, carrying over your existing configuration, knowledge grounding, and escalation logic.
• 6 surfaces to deploy on — from standalone telephony integrations (Amazon Connect, Genesys, NICE, Vonage) to Voice on Web Chat, Voice Mobile SDK, and even Voice Notes on WhatsApp.
• Real customer results: Florida Prepaid handles 75% of business-hours calls and 100% of after-hours cases with AI. Canada Goose cut wait times by 13.9% while CSAT rose 21.2%. Adecco went from prescreening ~10% of candidates to 100%.
• Practical deployment guidance on the 5 highest-value use cases: FAQ & policy answers, status/changes/cancellations, scheduling, account support, and triage & routing.

Whether you're just getting started with voice or looking to expand your existing deployment, this is a great read. 

Ready to bring voice AI into your agent strategy? Start here 💙