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Topics#Trailhead ChallengesDaniela Silva's Question
Daniela Silva (Valtech Brasil Wings) asked in #Trailhead Challenges
Jul 19, 5:08 PM

The Coral Cloud Experience Agent is not available in Trailhead organizations.

#Trailhead Challenges  #Agentforce

  

 

Trail: Bring Your Prompt to Life with Agent Actions  

https://trailhead.salesforce.com/content/learn/modules/custom-service-agents-with-prompt-builder-and-agentforce/bring-your-prompt-to-life-with-agent-actions?trail_id=become-an-agentblazer-legend-2026

3 answers
  1. Kundan Kumar Jha (Infosys)
    Yesterday, 5:13 PM

    Hey Daniela, 

     

    Confirmed the correct entry point: this module requires a special-config org, not a general Playground. Per the module, you need to sign up specifically via

    https://trailhead.salesforce.com/promo/orgs/custom-service-agentforce-prompt-builder

    , that special org has the Coral Cloud Experience Agent pre-provisioned. A regular Developer Edition org or generic Playground won't have it. 

     

    If you already have a Playground for another module in this trail, don't reuse it, create a fresh one from that exact link, then retry. 

     

    Reference:

    https://trailhead.salesforce.com/promo/orgs/custom-service-agentforce-prompt-builder

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