I’m currently working on integrating AI features into a ticketing system for a client. The main focus areas are:

• Summarizing support tickets automatically
• Finding similar/repeated issues
• Improving overall ticket analysis and resolution flow

I want to build this properly using Salesforce AI capabilities (Einstein / Agentforce / AI-related tools), but I’m a bit confused about which Trailhead trails/modules I should focus on first to get a solid understanding of AI in this context.

If anyone has experience with similar implementations or can recommend the best learning path/resources, I’d really appreciate the guidance.