While trying to register for Salesforce Certification Exam I am not able to see Online option over there. I am just getting only "Test Center" option over there.

Hello Everyone,

I am currently facing an issue with Trailhead Academy while attempting to register for a Salesforce Certification exam using the following URL:   https://trailheadacademy.salesforce.com/certificate/exam-sharing-visibility---Plat-Arch-205

While proceeding with the registration, I am only able to see the “Test Center” option. The “Online” option, which should normally be available, is not visible. Due to this, I am unable to schedule my exam in online mode.

Additionally, this issue is not limited to a specific certification. I am observing the same behavior across multiple certification exams, where the Online option is consistently unavailable.

I have already raised a case with Salesforce Support regarding this issue. However, it has been in “New” status for the past 3 weeks without any update or response.

Given the delay, I would greatly appreciate your assistance with:

• Any contact details or mailbox for escalation
• Guidance on how to reach the appropriate team for faster resolution
• Any similar experiences or potential solutions

This is impacting my certification plans, so I kindly request your support in helping me get this addressed at the earliest.

Thank you in advance for your time and assistance.

Best regards,   Kishor Sahu