📢📢 VRA v260, Spring '26 release is GA! (package 19.x) 📢📢 

What's New?

1. Mobile Application Screen Sharing Motivation: allow customers to share only specific app screens with the service agent, without exposing any other element of their mobile device. This matters because keeping customer privacy with support activity that doesn't require supporting phone system functions is paramount when mobile devices are the most personal device today. Requirements: This feature requires the organization to integrate the VRA SDK into the mobile app. It involves a few hours of work. Benefits: if the app isn't installed on the device when the session link is sent, the customer will be automatically taken to the App Store to the app page, and once installed and opened, the sharing will start immediately - creating a smooth customer experience. This is in contrast to using VRA's Mobile Screen Mirroring via the instant Mirroring VRA separate app that needs to be installed every time, causing AHT increase, CX friction, and risks brand confusion. Is it applicable to my business? If you have an app you maintain and need your customers to use for operating your equipment (e.g., robotic cleaner control apps), better digital engagement (e.g., retail shopping apps), or brand awareness (e.g., financial institutions), this feature is for you. You'll be able to take customers from installation (adoption), through enablement/guidance, to troubleshooting issues.
2. Self-Service Image Preview Motivation: improve CX when loading imagery via Community Sites in self-service, and allow deletion of unwanted candidate images before final upload. This matters because customers can choose the best images even after loading them, and make changes before they commit to the final upload. Benefit: customers feel more confident, and back-office people have less clutter to process through. Security and mobile/desktop consistent experience is maintained.
3. Permission Validation Motivation: This feature enables Salesforce Admins to verify VRA access and permissions directly within the VRA Configuration Panel. Admins can quickly identify missing objects, fields, or Apex permissions, ensuring deployments are secure, reliable, and aligned with best practices. Benefit: previously, permission "troubleshooting" was painful at times, if not managed manually.
4. Mass Image Retrieval Screen Flow Motivation: Allowing business users to import mass quantities of images from TechSee's storage into Salesforce's "Files and Attachments" storage.  Benefit: In some cases, images must be stored (and storage paid for) within the Salesforce core objects. This feature allows one-off batch imports.
5. French Canadian support: VRA agents can select French Canadian to fully support French Canadian end customers.
6. VRA Retrieve Session Summary and Image Flow Action modernized: allows non-VRA licensees to view VRA images, and create "visual demand" across the organization, further entrenching VRA and creating more use cases for it.

Check out the attached full deck and screenshots for full features details.  

Any questions about onboarding VRA quickly and successfully can be referred to TechSee's Partner Success team at 

support@techsee.me

See also: 

VRA's 

Onboarding Guide, and  Training Framework

. 

Industry and use case applicability can be found in the 

Value Matrix.

@* Customer Success *

@* Service Cloud *

@* APAC Success Central *

@* Salesforce Field Service *