Hello everyone,
I’m currently working with Digital Engagement SMS and wanted to confirm my understanding.
Based on my research, Salesforce does not provide any standard out-of-the-box functionality to send bulk SMS to a list of Contacts (similar to the Send List Email option available from a Contact list view). The available SMS functionality appears to be primarily designed for one-to-one or triggered messaging.
I’m aware that there are third-party SMS solutions available on AppExchange, but for this use case, I’m specifically looking to understand the native Salesforce capabilities only.
Could someone please confirm if my understanding is correct?
If bulk SMS isn’t supported natively, I’m planning to explore a custom solution using Flow or Apex to meet this requirement. Thanks.
Yes, your understanding is correct.
Digital Engagement SMS doesn’t support bulk SMS from a Contact list view out of the box - it’s mainly built for 1:1 or trigger-based messaging.
For true bulk or campaign-style SMS, Salesforce provides that capability through Marketing Cloud (MobileConnect)
.
If you want to stay within Digital Engagement, a custom Flow or Apex solution would be required, keeping consent and limits in mind.
Hope this helps 👍
