We are currently configuring enhanced chat to use within our experience site. How can I configure the "Agents are not available. Try again later." message in salesforce enhanced chat? We are not putting agentforce within our chat to start.
8 answers
- have you seen reasonForNotRouting?
I've tested checking Agent Availability in Onmi Flow then routing... to nothing... but updating the the reasonForNotRouting text to be custom
https://help.salesforce.com/s/articleView?id=service.omnichannel_create_reasonfornotrouting.htm&type=5Salesforce Omni Channel Flow reasonForNotRouting (YouTube InfallibleTechie)
