I am dealing with some event syncing issues from Outlook to Salesforce. We have Einstein Activity Capture enabled. We don't have many people in the configuration though. So half the sales team-- their events are in salesforce no problem. The other half, a few of their events get populated into Salesforce, but most of their events don't. I just don't understand the disconnect. Everyone does have the same permission set/einstein activity capture permission. Their events are not private. Event recently, a user's events were not syncing to Salesforce. I gave him a permission set. It started working. I then made sure everyone had that permission set, and people's meetings still weren't syncing.
Please ensure that each user’s Salesforce email matches their connected mailbox email. For more detailed guidance and troubleshooting, refer to the following resources, which provide deeper insights into Einstein Activity Capture event syncing:
https://help.salesforce.com/s/articleView?id=sales.aac_guidelines_sync.htm&type=5
https://help.salesforce.com/s/articleView?id=000391942&type=1
https://help.salesforce.com/s/articleView?id=000380445&type=1Hope this helps. Thanks!
