We're paying for Mobile Plus feature licenses, but no user has had a successful download of data from the full sandbox where we're testing the Salesforce Mobile Plus license and Briefcase builder. It always errors and is nonfunctional.
To answer the obvious questions: Yes, permission set and permission set license are assigned; new briefcase with just a single record on a standard object is configured and assigned; we cleared cache, uninstalled the mobile app, re-installed, re-authenticated.
Even the briefcase with just 1 Contact or just 1 Account still fails with an error message.
Salesforce support did a screen recording session with me today, confirmed our settings and we walked through the above steps again - they have no idea.
Is this a non-functional (paid) product, or are there other steps that neither Salesforce support nor we know about on how to get the Salesforce Mobile Plus feature licenses to be functional with offline briefcases? Are there common issues with known resolutions? Searching here and on the web haven't yielded any helpful information yet.
Yes - we wanted just one license to try it out and the request for a temporary/courtesy license was refused. The only offer was to buy a few at full retail price - it took several days of working with Salesforce Support before they found that it's effectively non functional until we staff of to do the work ourselves... at which point I figure it might be simpler to just build our own custom Android/iOS App leveraging briefcases and save all the cost of the "Mobile+" license.
I support users around the world where there's low connectivity; but even in the US there is "airplane mode" that is necessary regularly. Offline access is not an edge case. It's a core use case.
Meanwhile Field Service Mobile works offline and even has offline flow capabilities - but has it's own licensing cost that's prohibitive outside of it's primary use cases.
