Hi there, 

I have created a simple 'IT Help Desk' workflow from the Slck 'templates. I spent hours trying to reverse engineer the fields as the 'training' really doesn't explain logic beyond the basic presets. Essentially the project does the following:

1. In a channel user clicks a button that triggers workflow
2. User fillls in a request form
3. Form fills a LIST with request, admin changes 'state' eg pending, closed, etc
4. Contents of form should be sent DIRECTLY to user as a chat, not into 'workflow channel'
5. When admin changes state on LIST to say 'complete', user gets a DIRECT MESSAGE that job is complete, NOT 'workflow channel/bot'

Any tips, or does this need extra development?